KidsmartappAvis 

11
TrustScore 2.5 sur 5

2,3

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À propos de l'entreprise

  1. Institution éducative

Informations provenant de diverses sources externes

We are focused on providing educational content for improved learning experience. We use research backed modern techniques and technology to enhance retention and learning.


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

11 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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2,3

Tous les avis

(11)

1 avis reçu au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Nearly, but look elsewhere

Both of my kids enjoyed using the platform, aged 8 and 4, finding the stickers and badge you earn rewarding. When things work I can see the value, but working through questions with the kids, you can start to see some issues.

There is a function to contact the tutor, but the "tutor" never responds to messages, so I assume there are no actual tutors.

A lot of questions have quality issues, with the questions not relating to the answers, or the answers being wrong. One even had a word in it that I'd rather my kids weren't saying and I would describe as vulgar slang. Reported it but no response.

Sometimes it will play a sound on loading a questions that just says "null". I assume this is just a bug and it should try to sound out the question.

You can't contact the platform via the WhatsApp link they provide as it doesn't link to a valid WhatsApp channel. I didn't try emailing them as there are plenty of other platforms and I don't want to have to try hard to let them know their issues.

This feels like a platform that was going somewhere at some point, but is no longer being maintained, so I would suggest looking around more for another.

19 octobre 2025
Avis spontané
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Réponse de Kidsmartapp

We owe you an apology for how long this has taken — we didn't have proper review monitoring in place and that meant genuine feedback like yours went unseen for far too long. That's been fixed now.

On your specific points: the vulgar word has been removed, the WhatsApp link is being fixed today, the null audio bug is in our dev queue, and we're auditing all question and answer content for accuracy now. The tutor messaging response time was not acceptable — we're changing how it works.

If you're open to it, email support@kidsmartapp.co.uk and we'll set your family up with full access once the fixes are live. We want you to see what it looks like when it's working properly.

We're listening and we're fixing it.

Noté 1 sur 5 étoiles

Can't subscribe

Can't subscribe, the system is broken

3 juillet 2025
Avis spontané
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Réponse de Kidsmartapp

This was a real issue and we're sorry. The subscription flow was broken at the time of your review — it's now fixed.

Apologies for the delay in responding.

Noté 1 sur 5 étoiles

Unfortunately couldn’t get on the…

Unfortunately couldn’t get on the system and kept going round in circles.

25 mars 2025
Avis spontané
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Réponse de Kidsmartapp

Hi Michelle — sorry for this, and sorry for the delayed response. The login issue has been fixed.

Apologies it wasn't a better first experience.

Noté 5 sur 5 étoiles

Honestly

Honestly, your platform is excellent. Unfortunately we could not use it for more than 2 months before exams as we came to UK recently and did not know abot our platform.

12 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Seamless and effective for daily…

Seamless and effective for daily practice, keeps you updated with the progress which we are finding quite helpful for 11 + preparations. Lots of past papers and content to work through, would definitely recommend it.

My son finds it easy to use and far more interesting than exercise books.

10 septembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Really smart app

Really smart app. Cant believe something like this exist. Will definitely recommend.
My daughter started to use this app, really easy to use and can see the results.

4 septembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Fantastic app and great tool!

This is a fantastic app and great tool. It has really helped us. Customer Service was great at answering all of our concerns and questions. Highly recommended!

23 juillet 2020
Avis spontané
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Réponse de Kidsmartapp

Thank you for trying our services and recommending. We celebrate for every happy customer :)

Noté 5 sur 5 étoiles

Customer Support

I received an excellent service from the Customer support team. The support personnel was very polite, patient and professional. She did not only answer my queries but also provided me with information that I will use for my son's exams preparations.

22 juillet 2020
Avis spontané
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Réponse de Kidsmartapp

Great feedback for our support team. They are doing a great job. Thank you :)

Noté 5 sur 5 étoiles

Great learning aid helping more than…

Great learning aid helping more than the home learning set by the school. A couple of glitches but very few and far between and the support you receive from the team is amazing. They go above and beyond to rectify the issue. Highly recommended

27 mai 2020
Avis spontané
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Réponse de Kidsmartapp

Thank you Sue. We hope to continue to provide the great service that all our customers deserve :).

Noté 5 sur 5 étoiles

One of the better apps for late stages primary learning.

Great app. Really like it. It's not like some of the others, which are more games, it is very clearly focussed on being a learning environment.

Price is good, and in line with other apps, and I really like the fact that it's not overdone with fancy graphics but it's fast and navigable.

But probably the thing I like the most is that you get access to hundreds of past 11+ papers for free (you get the answers to all for a one off payment of £25, which is a fraction of the price of other sites I've looked at.

20 avril 2020
Avis spontané
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Réponse de Kidsmartapp

Thank you Dylan for the minutely-analysed feedback. :)

Noté 4 sur 5 étoiles

My daughter started using the app and…

My daughter started using the app and she is really enjoying it. At first, we encountered a technical problem and the worksheets were not loading but the support team fixed it within a day and got us started. I liked that it was so easy to chat with the support team directly from the app. Having said that, I do wish there was more content on English comprehension type topics, that is where I think the content is lacking. I raised this with the support person and he said that they will look into this. I hope that they add the content soon as my daughter needs help with comprehension.
Sorry, for the 4 stars but I have to take a star away for missing NVR and comprehension content.
Apart, from that, I and my daughter are very satisfied so far :). Thank you KidSmart team.

7 novembre 2019
Avis spontané
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Réponse de Kidsmartapp

Thank you Neeta. We have taken your feedback and have instructed our tutors to work on comprehension modules and NVR. Thank you for using the app.

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