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Lisez les avis des autres

Noté 5 sur 5 étoiles

My friend bought me a foldable shopping bag from Kindbag and it’s fantastic. Amazing quality and such a cute design I absolutely love it. It’s so easy to fold back into its compact version but still h... Voir plus

Noté 1 sur 5 étoiles

*****Avoid**** Total scam. Ordered bags in dec and nothing has arrived. Tracking shows DPD has not yet received the parcel. Kind Bag have said the tracking is often wrong. Whoever says whatever my... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

EDIT - I'm editing as I've now received my refund plus a message from the CEO/founder which was very transparent about the logistical issues which caused the delays/missed orders noted in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've bought 8 bags now, for self + presents. Great designs, pack up in a conveniently small pouch & prompt delivery. I've had my original bag for years & it's been washed & travelled with me to man... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique d'accessoires de mode

Écrit par l'entreprise

Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

162 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(162)

41 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent bags

I have a number of kind bags in different sizes and patterns. They are excellent. Hold loads and very strong.

5 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Love my Kind bags!

Love my Kind bags, speedy delivery, excellent quality, I don't leave my house without one, so strong and beautiful designs. Highly recommend!

5 août 2025
Avis spontané
Noté 1 sur 5 étoiles

POOR Customer Service Help

While the quality is good and they are quick to ship, the customer service and ability to help is poor and unhelpful. When orders are placed by accident, even if you email minutes after to cancel the order, they will only respond after the order has been shipped, so that it is no longer cancellable.

9 juillet 2025
Avis spontané
Logo de Kindbag

Réponse de Kindbag

Hi Heba, thanks for leaving this review. I am really sorry that our customer service wasn't able to be of more help in this case. While we reply to all our customers within 24-48 hours (working days) sadly in some cases this still means that an order, accidentally placed, gets shipped before we can cancel it. I'm sorry that was the case here and we will be reviewing our processes to see if we can improve this.

Noté 1 sur 5 étoiles

Bag went bobbly very quickly

Bag went bobbly very quickly. Did comment below their adverts to say this but no reply. Kind by name but not by nature, unfortunately. Great looking bag but not durable at all. Shame.

9 mai 2025
Avis spontané
Logo de Kindbag

Réponse de Kindbag

Hi Tabitha, Thank you for your review. I'm really sorry to hear that the bag has bobbled for you. This is not the quality we expect from our products. We've gone ahead and sent over an email to you from hello@kindbag.co to offer you a refund here once we have a few more details. If you ever have any issues in the future please do go ahead and send us an email as were here to help!

Noté 1 sur 5 étoiles

Shocking customer service

I ordered a lunch bag which was broken on delivery , I emailed the company several times with no response . I am now left with an unusable item with no way of replacing as the company have not responded to any messages. So disappointing as I was really looking forward to using this lunch bag .
I would steer clear of this company unless you are a big company who can offer them corporate collaborations !!! So disappointing

2 mai 2025
Avis spontané
Logo de Kindbag

Réponse de Kindbag

Hi Emma,

Thanks for your review. I'm really sorry that this has been your experience of the customer service. Unfortunately, it looks like our emails might have been heading to your spam or junk folder as we replied a couple times from different @kindbag.co email addresses but it seems they may not have reached you. Please have a look in your spam folder and if you still cannot see our emails do let me know. We would love to get this issue resolved for you as soon as possible.

Noté 5 sur 5 étoiles

Fab bag

Love this back pack! It’s a perfect size for handbag gubbins plus water bottle and useful pockets for organising stuff. Gorgeous summer colour too.

16 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Everything I hoped it would be!

The design of this bag is amazing - it swaps from bag to rucksack in seconds without effort. It is comfortable as both. Light to carry, stylish. The inside pockets are spacious and yet are not bulky so the bag keeps its shape. Everything has been so well thought out. Most important I could access everything I put into it easily, just because of the design.

14 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent bag

Excellent bag - perfect for a family holiday. Stylish and robust but very practical. I love the easy access side pocket and top handles.

8 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great bags!

Lovely bags, great design and feels good that they’re keeping plastic out of the oceans. I would buy again.

10 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Yes really love this bag!!

Yes really love this bag - I love the simplicity and that it’s zipped straight across the top and the magnets the close it when rolled down . It’s a very good size you could definitely use the large one for a weekend away - I’m actually thinking that I could travel for a week away with this and a cabin bag and have loads of room and not have have to pay to check a suitcase when flying overseas

Tempted to buy the medium sized one - it’s also waterproof which is great

11 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Love these bags

Love these bags, the fabrics and prints are vibrant, and they fold away really nicely in to the attached pouch. Love that they are made from recycled bottles!

26 mars 2025
Avis spontané
Noté 4 sur 5 étoiles

I bought this bag because it is made with recycled plasted

I bought this bag because it is made with recycled material and I like the structure of it, which makes it a decent looking bag for my commute to work. I have just started using it, but right away I am noticing that the magnets don't hold the roll-top down, which also makes the bag seem a bit shapeless. I wouldn't mind having a shoulder strap which would give me the option of wearing it two ways, useful for standing in crowded trains.

27 mars 2025
Avis spontané

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