Kindbag Avis 

I bought two handbags for daily use and a small backpack to give away.

I can’t be happier with the quality. The designs are fantastic and the finishing is brilliant.

The purchase process was good and the delivery fast.

I would definitely recommend it.

These bags are amazing! My girlfriend bought me one and I use it all the time, it's great! I've bought a few more as presents for Christmas.

I love their bags so much! I’ve them in different designs and I’ve always one in my handbag and a couple in the car, also great while travelling. Their quality is great and their designs are so much fun! Highly recommend them!

I got a backpack as a gift from my sister and I’ve been using it loads! It’s great for weekends abroad (I fly home a lot) as it’s comfortable to carry and move around with. Love how secure the magnets are and the colour!

I've heard of Kind Bag for a while and finally decided to buy one of their tote bags - I LOVE it! I have the Purple Stripes and Retro Flowers on the radar as my next purchases. The best for me is the inner pocket that most tote bags don't have, super handy for keys and bits and bobs.

Great forward thinking young company. Love my bag, use it daily!

I love these bags, practical and stylish. I take mine everywhere.

Could not be happier with my Kind Bag. What a great company and great product I purchased one for myself and then as gifts and I am chuffed. Great service so will be looking to get more for Christmas.

I use my Kind Bag at least once a day! So sturdy and spacious and I love how many designs they have to choose from, perfect for Christmas presents

Bought a Kind Bag on the 14th April 2023 for £71, from a shop in Scotland, while on holiday. Here we are on the 8th July and the bag is falling to bits. It has never been packed full, I don't use it every day. The stitching has given way on the shoulder strap I had paid £15 for it I would say you get what you pay for, but £71 is not cheap and not the sort of money I can afford to throw away for 3 months of intermittent use. Based on my experience I would not recommend this brand.

Thank you for offering to replace the bag. Unfortunately threw it away 5 months ago after I posted my review

My last review for Kind Bag was five stars, but unfortunately this review they only get one.

Kind Bag is very big on customer service, social and environmental consciousness. Peace, love and unity and all that stuff. Don’t forget their namesake KIND!

Penny pinching isn’t a trait I would think they’d be practicing.

I made an order of three bags. Initially it was just for one. Then I thought I’d get one for my mum. So now we are at two. Then A.I told be if I spend £8 more, I’d get free shipping. May as well then. A few pounds more on the shipping, made sense just to get another bag. I found a bag for £9, so free shipping here we come. The A.I. happily congratulated me on getting free shipping. High fives all around!

When I got to the checkout, the shipping fee was still on my bill. I contacted the customer services through the chat box, as I didn’t know the amount one had to spend to get free shipping, to check and A.I was saying I’d achieved it. I was was happy to have a human response, because they’ll be able to sort out my shipping fee still showing up on my bill, right? Wrong!

I explained the situation, sent screen shots as requested, of A.I. stating my shipping was free. The customer service agent simply said free shipping is from £25 amount. My bill was 24 pounds and 75 pence! I thought the agent would simply honour the A.I.’s decision, because even a robot can see a few pence short is silly….but no!

Here is where A.I. actually triumphs over a human with common sense. I didn’t think I’d see the day. The agent said I need to take of the 20% Earth Day discount to get free shipping and off she trott thinking she had resolved the situation. Huh? Sounds very backwards to me. I said I don’t want to do that, or buy an entire other bag to be way over £25 to get free shipping, so I’ll cancel my order. The agent said she was sorry to hear that and that was it. That doesn’t sound very kind to me.

So folks, for the sake of 25p if my math is correct Kind Bag lost a £24.75 sale (and a customer) in a climate where sales for items like designer carrier bags are not abundant. It’s not smart financially and it’s not smart customer relations.

I shopped with Kind Bag, because their bags are lovely and they sound like a company with good ethics that I share and ran by women too. Love to support female businesses, but the reality, on this occasion at least, has not been of their presented standards.

If the A.I. had not told me my shipping was free, I wouldn’t be bothered. It told me to spend an extra amount to get free shipping. The human, who is suppose to have some sense, should have honoured the A.l. Especially for the sake of 25p!

Suffice to say, I don’t like tightness in anybody, including companies. I wouldn’t want to support a company that would want to be that tight.