Coach arrived on time, driver friendly, Coach comfortable. Wroxham a little disappointing though, not much to see other than Roys stores, mississipi boat trip enjoyable, good value. 18th
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A very confident and professional driver. The tour guide was extremely knowledgeable. A very enjoyable day. The only downside was asking for a glass of lemonade to drink with the fish and chip lunch a... Voir plus
L'entreprise a répondu
Trip to London Zoo I am only marking Kirby. The zoo will be marked separately The coach was fine. No charging points or WiFi. Not essential but useful. The driver could have smiled more and chatt... Voir plus
Great trip , amazing value and lovely coach. Nick the driver was excellent , explained everything he was funny and helpful. Will be using again in the future for more days out .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Kirbys Coaches offers Coach Day Trips, Holidays and Private Hire across the UK and Europe, with Pick Up Points across Essex.
Coordonnées de contact
92a High Street, SS6 8HR, Rayleigh, Royaume-Uni
- 01268 777 777
- info@kirbyscoaches.co.uk
- www.kirbyscoaches.co.uk
4,4
Excellent
38 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Trip to London Zoo
Trip to London Zoo
I am only marking Kirby. The zoo will be marked separately
The coach was fine. No charging points or WiFi. Not essential but useful.
The driver could have smiled more and chatted. Especially when there was a road closure.
Overall a good safe trip
25 août 2026
Avis spontané
Coach arrived on time
Coach arrived on time, driver friendly, Coach comfortable. Wroxham a little disappointing though, not much to see other than Roys stores, mississipi boat trip enjoyable, good value. 18th
18 août 2026
Avis spontané
Great day Trip
Great trip , amazing value and lovely coach. Nick the driver was excellent , explained everything he was funny and helpful. Will be using again in the future for more days out .
24 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your fantastic review! We're delighted you had such a great day and found the trip excellent value. We'll be sure to pass your lovely comments on to Nick too. It's wonderful to hear you'll be joining us again, and we look forward to welcoming you on your next day out!
Nice day out
Nice day. Just about the right amount of time in Portsmouth. Friendly driver. Comfortable coach.
22 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your lovely review! We're pleased you enjoyed your day in Portsmouth and gave you a good amount of time to explore. It's also great to hear you found the coach comfortable and your driver friendly. We hope to welcome you on board again soon!
A great day out
Had a really good day out in Brighton thanks to our lovely driver, who gave us a smooth ride there & back, snd fantastic weather. A great day 😊
24 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you, Janice! We're delighted you had such a great day in Brighton, helped by some fantastic weather! It's lovely to hear you had a smooth and comfortable journey and found your driver so welcoming. We hope to see you on board again soon!
Great well organised
22 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you, Marion! We're so pleased you had a great experience and found everything well organised. We hope to welcome you on board again soon!
It was great the journey and the people…
It was great the journey and the people were really friendly 🙂
12 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your lovely review! We're so pleased you enjoyed the journey and the friendly atmosphere on board. We hope to welcome you on another trip with us very soon!
Had great day
12 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your review! We're so pleased you had a great day with us and hope to welcome you on board again soon!
A lovely visit.
Coach driver was friendly and helpful. Drop off point was not far from the centre of Rye and the four hours given to spend in the town was sufficient.
13 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your lovely review! We're pleased you enjoyed your visit to Rye and found the drop-off location convenient, with plenty of time to explore this charming town. It's also great to hear your driver was friendly and helpful. We hope to welcome you on board again soon!
Interesting day out.
Coach driver was excellent. Could have done without the fish and chips. Not the best fish and chips I have had and was a bit early for lunch but I understand there was " time to kill" before the Highgate Cemetery guided tour. Very hot day which didn't help but all in all a very interesting day.
14 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your review. We're pleased to hear you found the day interesting and that your driver was excellent. We appreciate your comments regarding the fish and chips and the timing of lunch, and we'll certainly take these on board when reviewing the trip. We hope to welcome you on board again soon!
Hastings Day Trip
Coach was on time for pick up.
Driver pleasant and helpful.
Hastings an interesting location to visit.
Adequate time to explore before returning
14 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your lovely review! We're pleased you enjoyed your day in Hastings and found the journey comfortable, with plenty of time to explore at your own pace. It's great to hear your driver was pleasant and helpful too. We hope to welcome you on another day trip soon!
A very enjoyable day.
A very confident and professional driver. The tour guide was extremely knowledgeable. A very enjoyable day. The only downside was asking for a glass of lemonade to drink with the fish and chip lunch and was charged an extra £4.60 even though I did not have the included mug of coffee.
14 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your review. We're delighted to hear you had such an enjoyable day and that both your driver and tour guide helped make it a great experience.
We're sorry to hear about the additional charge for your lemonade, particularly as you didn't have the included coffee. If you could please contact our team, we'd be happy to add a £5 credit to your account to use towards a future trip with us.
We hope to welcome you on board again soon!
Highgate cemetery
We had a lovely day at Highgate cemetery, and the fish and chips were delicious.
14 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your lovely review! We're so pleased you enjoyed your day at Highgate Cemetery and that the fish and chips went down a treat too! We hope to welcome you on board again soon.
Corton Coastal Village was an ideal…
Corton Coastal Village was an ideal place for me. I was able to take my small scooter and as result was able to be fairly independent. The coach journey was quite long because of the pick ups but was quite comfortable. Everyone was very helpful and I would do it again
7 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your lovely review. We're so pleased Corton Coastal Village was a great choice for you and that taking your scooter helped you enjoy your stay independently. It's also wonderful to hear that you found everyone helpful and your journey comfortable.
We'd be delighted to welcome you on board again!
Coach arrived on time
Coach arrived on time, George was good as usual. Good steady journey
The lunch was disappointing food okay but service was very slow some had finished their food before the people they were with got theirs not acceptable. Only had 10 mins to eat dessert and ran 30 mins late getting on River cruise
The pub itself had toilet facilities 3 floors up for ladies 2 for gents. C8nsidering the group had several elderly and frail members the queue for the accessible loo on the ground floor was very long which after lunch held up the departure of trip on boat.
As for the boat I would say the company running it were "greedy" there were far too many tables and chairs and everyone wash squashed in like sardines, some people were unable to view the river from their position and it was impossible to move around. My husband is 6ft plus and was extremely uncomfortable for the whole trip.
There was nothing to see particularly and spent 30/40mins going through the same lock 2 ways.
All in all it is not a trip I would recommend to anyone unless the Cruise element is improved maybe stick to afternoon tea or a Ploughmans on board with less seats the best part was the coach ride there and back.
10 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that the coach journey went smoothly and that George looked after you well, although we’re sorry that the Lee Valley Cruise & Lunch elements were dissapointing.
We are disappointed to hear about the delays with the lunch service, particularly that those dining together were not served at the same time. We will be raising this with the venue and would also be interested to know whether any concerns regarding the service were mentioned to their team on the day, as we would always hope they would have the opportunity to address any issues at the time.
We also appreciate your comments regarding the toilet facilities. While these are the facilities available at the venue and therefore outside of our control, we understand the difficulties this can cause.
Your feedback regarding the seating and comfort on board the river cruise is also concerning, particularly as this forms an important part of the excursion. We will be discussing this with the cruise operator as this is not what we have come to expect of them operating this day trip many times.
Thank you again for your feedback and for your kind comments about the coach journey and George. We’re sorry that the day overall did not provide the enjoyable experience we would have wanted for you.
Comfortable coach and a courier which…
Comfortable coach and a courier which takes the worry of fending for ourselves and keeping us informed.
10 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your lovely review! We’re so pleased to hear you enjoyed a comfortable journey and found having a Kirbys courier on board helpful. Taking care of the details and keeping everyone informed is all part of making your day as enjoyable and worry-free as possible.
Thank you for travelling with Kirbys and we hope to welcome you on board again soon!
Great day out.
Pick up on time, lunch for a whole coach was well managed at the Waterside Inn and an enjoyable river trip after. Great day out especially for those who cannot walk too far!
10 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for your lovely review! We’re so pleased to hear you enjoyed our Lee Valley Lunch & Cruise and that everything ran smoothly, from the well-organised lunch to the relaxing river cruise afterwards.
It’s great to hear you found it such an enjoyable and accessible day out too. Thank you for travelling with Kirbys and we hope to welcome you on board again soon!
We were disappointed in the trip
We were disappointed in the trip . It was chaos when we arrived at the restaurant and we had to fight for seats . Delivery of the meals was very unorganised and when it did arrive it was very dried up . My friends said the Hunters chicken was extremely hard and dry and there was no Hunters sauce on it . There was only one toilet on the ground floor so we had to queue for ages . The other toilets were up three flights of stairs so not good for the majority of the people . The boat was a disgrace ! What looked like dining room chairs were rammed together and once we sat down we were knee to knee and couldn’t really move until we got off . Saw hardly any of the scenery . The coach wasn’t up to Kirby’s normal standards and I had a cold draft down my neck both journeys . The courier was fine . It will be a long time before I book another day trip with you.
10 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for taking the time to share your feedback, Iris. We’re very sorry to hear that our Lee Valley Lunch & Cruise did not meet your expectations.
It is particularly disappointing to hear your comments regarding the organisation and quality of the lunch. May we ask whether the issues with the meals were raised with the venue or courier at the time? We would hope that, had they been made aware, they would have had the opportunity to address these for you there and then. We will, of course, also pass your comments on to them.
We also appreciate your feedback regarding the toilet facilities and the seating arrangements on board the boat, and will take these comments into consideration when reviewing the excursion.
With regard to the cold draught on the coach, this may have been coming from the individual air-conditioning outlet above your seat, which can usually be adjusted or closed. The courier or driver would have been very happy to assist in adjusting this for you.
Although we’re pleased that you were happy with the courier, we are sorry that the day overall did not live up to the experience you have come to expect from Kirbys. Thank you for bringing your concerns to our attention and we hope we have the opportunity to welcome you on board again for a much more enjoyable trip.
Perfect day
Perfect day, 10.40 pick up from the Oaks and arrived at the pub on the river in Ware just before 11.50 am.
Well organised lunch and lovely food.
After lunch it was straight to the boat from the pub garden.
The trip was great with the sun shining, the guide was very knowledgeable and gave a good running commentary. There is a bar and free tea and coffee and two loos.
Back with lovely memories, thank you Kirby’s.
10 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you so much for your lovely review! We’re delighted to hear you had such an enjoyable day on our Lee Valley Lunch & Cruise trip. It sounds like everything came together perfectly, from a lovely lunch by the river to an enjoyable cruise in the sunshine!
It’s wonderful to hear you came home with such lovely memories. Thank you for travelling with Kirbys and we look forward to welcoming you on board again soon!
We enjoyed our trip to Leeds castle a…
We enjoyed our trip to Leeds castle a lot. Maybe it wasn't such a good idea going during the school holidays as it was so crowded, not helped by the fact there was a car rally going on there as well, which we knew nothing about before booking. It's such a shame there was a mix up when we arrived and were delayed entry for half an hour. The staff said Kirbys hadn't paid for us. The office was phoned and they said they had paid. The Castle staff said they needed proof of payment, which the driver didn't have. Apparently the problem had arisen due to a power cut at the castle which knocked out their computers. In the end they let us in "as a gesture of goodwill!" Kirbys took no blame for the unfortunate situation, but clearly, if they had printed out our tickets, or proof of payment, the incident wouldn't have happened. Something to bear in mind for the future it seems, as you can't always rely on technology.
9 août 2026
Avis spontané
Réponse de Kirbys Coaches
Thank you for taking the time to leave your review, Sharon. We’re pleased to hear that you enjoyed your trip to Leeds Castle, although we are sorry for the delay you experienced on arrival.
Prior to the visit, our office had been in contact with Leeds Castle and we had received confirmation that our payment had been received. Unfortunately, a power cut at the Castle affected their systems, meaning communication within their teams was affected.
We completely understand your suggestion regarding printed tickets or proof of payment. However, printed admission tickets are not supplied to us in advance for group visits such as this, and we therefore have to work with the booking and admission procedures put in place by each venue. In this instance, we had followed the required process and had confirmation ahead of the visit that everything was in order.
Nevertheless, we appreciate how frustrating the resulting delay must have been and are sorry that it affected the start of your visit. We’re glad that, once inside, you enjoyed your time at Leeds Castle and thank you for travelling with Kirbys.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.