Kitchen Sinks & Taps Avis 58

I was ripped-off by this company. They did not provide a refund on a returned item. Do not make the same mistake I made - be warned!

ROUGE TRADERS - DO NOT PURCHASE ANYTHING FROM THIS COMPANY!
Just reading the last review in which this company did not provide a refund. They did exactly the same thing to me. I purchased a Ceramic Sink and returned it. They did not reply to my emails and constantly hung up the phone before damaging the sink themselves and refusing to give a refund!

BE WARNED
They will scam you and invent ways to deny you a refund on returned good. Take a look at their review score and see for yourself. They have a low rating of 3.4 out of 5.0 which and there’s a reason for that!

I recently placed an order with kitchen sinks and taps. There was an issue with the delivery company (NOT kitchen sinks and taps fault).
The customer service I received was amazing from Courtney and Siena they could not have done more to rectify the issue and were super helpful. It was so refreshing to be able to pick up the phone and actually speak to ‘people’. I’ve not had such good customer service in a long time. Would definitely recommend and will certainly buy from them again.

Hi just would like to say what a marvelous company kitchen sink&tap are throught myy own fault I ordered wrong sink not once but twice the customer service i received from Courtney was seconded to none Courtney just like to say thank you to again will order from you again bye 👋 (trisha)

What an absolute great company these are!! I ordered a sink and it was delivered within 2 days! I couldn’t believe how quick the process was! The delivery guy (Monty) who delivered the sink was amazing! Real friendly and pleasant and just a nice well rounded kinda guy. He took his time to help me unpack it to check for damages and nothing wasn’t too much for him. Definitely will be ordering again for this company! Love the sink and it looks great in our kitchen! 5 stars all round to the team at kitchen sinks and taps 🌟 🙌🏼

While I see some negative reviews about items not in stock, the lead times were made clear to me and the taps actually arrived many weeks ahead of schedule. Communication with Courtney was always quick, courteous, and helpful. I've not installed the taps yet but the Perrin & Rowe quality is evident. All in all very happy and will most likely purchase my sink once I decide on the model.

STAY AWAY FROM THIS COMPANY
They don’t have the items in stock although it’s advertised that they do! It is an absolute hassle to recover the money from them!

First I had to identify

I bought a Clearwater sink through B&Q, when I had a query regarding the sink I contacted Clearwater.
Their Tech Sink Team were responsive, polite and helpful. Nothing was too much trouble for them and they made sure I was happy with the outcome.
I wouldn’t hesitate to recommend them to my family and friends, excellent customer service which is unusual these days.
Thank you Sink Tech Team for your help.

I needed some advice about which tap to get for my water pressure (mine is not great) and the very helpful lady on the phone pointed me in the direction of Blanco taps. We found a few that I like and will work… I just need to make a decision now!

Purchased a laundry sink for our utility room it arrived quickly and with a very professional and friendly driver who helped me inspect the goods and didn’t rush, he also called the day before to confirm delivery time, very smooth, would definitely deal with again. The sink so far looks great have yet to have it installed

We had an issue with the sink we ordered. The fault lay with the manufacturer Clearview. Courtney sorted out the issue with patience, liaison with Clearwater and good communication. Her intervention led to a satisfactory outcome. The problem was not with Kitchensinksandtaps.co.uk, but with the sink manufacturer. I would recommend Kitchensinksandtaps.co.uk and would use them again.

I ordered a sink and it arrived faulty and didn’t realise they had a sneaking 48hour window that you have to check the product, Unheard of, never heard of any company doing this, it was unused should be under guarantee and warranty.

That is very disappointing. We can not see anywhere that it states on the invoice a 48hr checking window of delivered stock. With building materials etc we will normally use the stock as and when they are required.

The fact that the sink is a relatively expensive one and we chose to buy from you thinking that you may be a reputable firm in the field we are shocked that you will deliver the goods in such condition without any consideration to exchange when faulty just shows what kind of company you are.

Unhelpful and poor service advisors would not shop here again and do not recommend first and last time!!

Having had our kitchen refurbished, I decided we would fit a Quooker boiling water tap. Having searched high and low, the best price we found was from this company at £1026 (RRP was £1300). Delivery was prompt but I immediately noticed that the box was damaged and the tap tank was missing a serial number sticker. I queried this with KS&T and was informed that this was not a problem and the box had simply been opened to check the contents and all was fine. I took their explanation, but I did ask for confirmation that the item was genuine and was covered under the manufacturer’s warranty and was told it was. A few days later, I tried to register the Quooker using the serial code on a hanging tag provided in the box. The code did not work so I simultaneously sent emails to both Quooker themselves and KS&T. I was messaged by KS&T and they told me that they would check with their supplier. Quooker contacted me and informed me that I should seek a refund from KS&T as they were not an approved stockist and they asked me to check if the serial number was on the box (no), tank (no) or braided tap hose (no) and they said that as these identifiers were missing (removed) the item was not able to be registered so if there was a fault with it I would not be covered. I don’t want to get into details about subsequent conversations but the UK MD of Quooker rang me following my message to them and confirmed I should seek a return and refund from KS&T and they were very helpful in providing me with a tap direct from them at a substantial discount (Quooker themselves were a great company to deal with). I emailed KS&T and asked for an immediate refund. Courtney was prompt and helpful in arranging a collection and full refund so I cannot fault them for this. So, service from Courtney was good but I was deeply concerned by the serial number issues and had I not challenged it (or had I delayed registering) I may have found myself with an expensive tap which was not covered under warranty. My advice is to always check the presence and validity of serial numbers for an item as expensive as this.

Ordered a sink (£376) and once the money was taken I was informed delivery would be on a Tuesday or Wednesday, called and asked which day so I knew what day to take off work and was told they do not know so potentially a 2 days off work, I said you don't say this before the money is taken so checked on this site and flabbergasted at the poor reviews I cancelled, very potentially a lucky escape.
Wished I had checked first.

Courtney has been so helpful as part of purchasing our kitchen sinks and one tap - really supportive and helpful, even though product was initially out of stock she's doing everything she can to keep us informed and even sent part of our order early. Good customer service goes a really long way.

DO NOT BUY FROM THIS COMPANY!…be 100% of the sink you are buying, if you don’t like it they wanted £138.56 to return it! The sink wasn’t even taken out of the box only opened but did not like the finish.

Excellent service.
Blanco sink ordered and delivered with no fuss, great price. I was concerned after reading some reviews but gave them a go and can’t fault them.
I also made some preorder enquires and they responded really quickly too.

Decided to take a punt as they were the cheapest online. Received an email several days later saying it was out of stock for another 2 months. Waiting on a refund as they would not initiate a refund without my written permission, so let's see what happens. Delayed my kitchen install by another week now - why not advertise that no stock was available?!