Kapetan Luka - Krilo Avis 

I recently booked ferry tickets for 5 people from Split to Hvar through the Krilo Ferries website and the booking experience was incredibly frustrating.

The website does not allow you to book outbound and return tickets in a single transaction. Instead, you have to search for the outbound journey, then separately check whether a return service is available, and finally complete two completely separate bookings. That meant entering the same passenger and payment details twice, which was not only a waste of time but also caused my credit card provider to flag the second transaction as potentially fraudulent because it looked like a duplicate purchase.

To make matters worse, after searching for services, finding the correct ferry and clicking "Buy Tickets", the entire booking system reset itself and I had to start the whole process again from the beginning.

For a major ferry operator, this booking system feels years out of date. It is unnecessarily complicated, unreliable and creates problems that simply should not exist in 2026.

My advice to anyone booking with Krilo Ferries is to allow plenty of extra time and be prepared for unnecessary frustration. A modern booking system should allow return tickets to be purchased in a single transaction, retain your search results and avoid forcing customers to repeatedly enter the same information. Unfortunately, this website does none of those things.

We chose this ferry because it advertised the shortest travel time between Split and Dubrovnik. Unfortunately, our ferry arrived more than one hour late. We were informed there was a technical issue, but received very little useful information throughout the delay.

The biggest problem is that many passengers choose this company specifically because of the shorter scheduled journey time. If the actual travel time ends up being much longer, this advantage simply disappears. Had we known this in advance, we would have chosen another operator.

The delay ruined our carefully planned one-day trip to Dubrovnik. We lost a significant part of our limited time in the city.

The conditions on board made the experience even worse. The air conditioning was not working properly, and the cabin became uncomfortably hot.

Customer support through the app was also extremely disappointing. Responses were slow, generic and not informative. Eventually, we were no longer able to contact support through the app at all.

We understand that delays can happen, but poor communication, uncomfortable conditions on board and ineffective customer support made this one of the worst ferry experiences we have had. We cannot recommend this company.

Canceled my ferry for June 17th with less than 24 hours notice, without any explanation. The weather is fine so it's not weather related.

Believe the other reviews you see and choose another provider.

I consider them an irresponsible company. Today we had a trip with them, and they canceled it, citing bad weather. The information showed that the weather would be good between the two destinations, and we confirmed this when we were forced to take the bus.
They leave you stranded, regardless of your urgency.
Our conclusion was that they used this excuse because there were few people on the boat.
Today, October 24th, there was NO bad weather as they claimed, and Google Weather already said so...

Very kind crew, they help passangers with their luggage. Ships are very fast and modern.

Awful company, do not use them, staff are incredibly rude and miserable, makes the 5hr journey unbearable. You can’t even lie down to sleep the time away as they shout at you even though the boat is half empty. They won’t let you outside. The “food” on board is shocking. Please find another way to get from Dubrovnik to Split. Awful customer service. In fact NO customer service. I feel like they’d rather be driving an empty boat back and forth all day. Disgusting “service”

If you’re planning to pre-book one of Krilo’s catamarans, watch out. They won’t tell you where it boards. We missed a catamaran from Dubrovnik to Hvar because we were waiting at the old port. Apparently we were expected to know that the service is from the new port. The tickets only said “Dubrovnik.”

Nevertheless, we rushed to the new port in a taxi 20 minutes before the service. We arrived just as the catamaran was closing its doors. The crew laughed at us and waved back as they saw us helplessly wave.

The customer service on the phone is rude and won’t let us reuse our tickets for the next day’s service. The woman on the phone tells us we can email her manager but won’t let us speak to him. So they’re ripping us off knowing we don’t have options for the mistake of pre-booking our tickets. If we planned to buy the tickets as we boarded, we wouldn’t pay anything for a missed boat.

This is hopeless service.