The Kroger Co. Avis 

Kroger / King Soopers has become the most underhanded and unethical grocery store to shop at whether it is their digital coupon requirement, buy 5-10 items for a discounted price or their new membership pricing. Purchased a couple of mandarin oranges with a Huge yellow sign $1.99 / lb. Looked at my receipt after getting home and was charged $3.49 / lb! I will be taking my receipt back for a price adjustment. In a day when we cannot trust anyone anymore, Kroger is an ongoing reminder and this was by no means my first issue with them. Can't grocery shopping just be simple and consumers not be manipulated. I guess that would defeat the point of robbing people like in my case or tracking our buying and selling our data.

The Kroger in Duncanville, TX has a problem with cleanliness. I used to go there a lot because it's the closest store to my house, but I just can't do it anymore. I've found so many products that are way past the expiration date and I've even told the employees, only to go back another time to see those same products still there. I found a dry soup that had an expiration of 2020. Told them 3 successive trips that the product was old. My last shopping trip there, that old soup was still there. Also, I don't know about the men's bathroom, but the women's room reeks like a sewer. Literally, because they have a drainage problem. The hand dryer is always caked with filth. I guess it was the location and convenience that kept me going there, but I drive farther to go somewhere else now.

Regarding Krogers in Lewisburg TN. When a bagger bags your groceries check your receipt and your groceries before you leave the store. In The past few months 3 times already I have gotten home and not had everything I purchased. I don’t understand what is going on just a fyi for shoppers.

Nasty, corrupt company, hateful, vile employees, and an executive brach that does NOT give a dang about customers!!!!

On different occassions.....
I've had my change THROWN at me, I had my groceries SLAMMED down on the counter, they threw cans on top of eggs and fruit.....AND I was witness to a little boy climbing up the shelves in the soup aisle, and the manager and asst manager just standing at the end of the aisle, laughing it up and making bets with each other, if the kid was going to fall off and crack his head open or not!

And the LAST straw was I had a large cart of stuff, and went to check out. I'm standing there for at least 5 minutes, and the guy in front of me gets his turn to check out, and the deranged cashier looks RIGHT INTO MY EYES and asks the guy in front of me to put the "closed" sign up for her and pull the chain across!!

I rammed my basket into her counter as hard as I could and walked out of there and NEVER RETURNED!!!!!

DO NOT DO BUSINESS WITH THIS CORRUPT, CUSTOMER HATING COMPANY!!!!

The Kroger Delivery system crashed as i was attempting to complete my order and charged me for 10 transactions when i tried completing my order. When I spoke to a representative it was stated I had to wait 24 hours for them to pull up my account to see why I was being charged 10 times, yet they had my account info to try to restart my account. Horrible experience, will not be using the Kroger Delivery again. It is a system error that has cost me $2000 being held for 24 hours... and that's if they resole the issue...

Went to a store in Bay City asked a lady to help me out,She told me to give me a min you are rude I'm helping someone else,can't. You see I said forget it so she comes back by me I said forget it I said it three times would not leave she was very rude so she tell her manager im cussing at her he comes up swearing get the fuc out of my store I said will. When I'm done paying for my food he said call the cops I said you are a very poor manager walked out he should not be managing KROGER BROWN HAur 6'0 tall big really big mouth too,I called the police outside and told them what happened I just moved to bay City and this happened so I can't shop there no more

I like the weekly digital deals, although sometimes the stock is empty on popular sale items. I sometimes struggle getting the coupons to open so they can be clipped. My biggest complaint is how my groceries get bagged. I put cold items together on the belt but they aren't bagged together. I bring reuseable bags and still end up with plastic bags. Baggers just dump everything in, without trying to fill the base of the bags so things don't get crushed or fall out all over if the bag tips over. I wonder if baggers get any training.

Goshen Kroger sucks. If you are unfortunate enough to have to use this location, you know what I mean. The small carts are rarely available, the checkout lines are rarely staffed sufficiently, and you are forced to bag your own groceries most of the time after waiting a considerable amount of time to get to that point. The management is subpar; they will stand behind their customer service counter and gleefully watch you bag your own groceries while people are stacked in line waiting to pay. The store needs a complete managerial overhaul with particular attention to quality associates being hired. What this location has now are about half the associates not even good enough to work at a grocery store because they lack the customer service attitude and care for the customer. At this point, I refuse this location and drive to other locations where their workforce is not made up of poor-quality people.

Wow, what a disappointment. I grow up in east Tennessee and loved Kroger. When they began delivery in Florida I was happy. The meat they have is tuff and disguising. Just go to their site and read the reviews for chuck roast. I paid 51$ for pot roast that tasted like a cooked sneaker, if I knew what that tasted like. Anyway, what REALLY upset me was after choosing contact us, I sent an email. Received this response ONE WEEK later: We understand that when there's a delay in email responses, many customers choose to reach out via phone or chat for quicker assistance.
If you've already received help through one of those channels, there's no need to reply to this email. They just ignore their emails waiting for you to reach out, then don't offer email as a choice. The produce I ordered, the lettuce was brown and still had an expiration date one week out. What a disappointment.

I went to the Kroger in Hampton, Virginia to get gas. You took out more than what I brought. Stop messing with people's money. You don't have the right to take people's money and put it back when you feel like it. That's a form of internet fraud and I will be looking into it.

Huntsville Texas- Absolutely terrible customer service and Management. Hopefully you don’t run into ROBIN who thinks it’s funny to tell off customers in front of their children and brag about it to other employees. All merely because I asked if they could move there conversation and cart from in front of the bread as I had already been waiting patiently almost 5 mins to access the products I wanted to buy before she walked over.

When I heard Walmart and Kroger deliver to McLean County I immediately used Walmart. Well, this time I thought I'd try Kroger. It went as follows.

Order put in at 9AM
ETA between 11 and 12
Arrival time 7 pm.

Driver was either having a mental breakdown or was intoxicated. She actually said, "I know your items were just thrown in bags but I ain't sorry". When she left we were really concerned about her driving in the shape she was in.

About an hour later I received a message that my card was charged an additional $41. I called and was informed I was charged for the "add on" items. They then listed $41 worth of items. Items I'd never heard of, ordered or received. This shopper had added to my order for herself!

Do not trust these people with personal information. I'm so glad I caught it but I'm sure this wasn't the first time this lady had done this!

It is elusive and difficult to prove, but, it appears to me that Kroger systematically cheats its customers. I've noticed the price posted with the product is not what is charged at checkout. I have clipped coupons which is not credited to me at checkout. This happens regularly, just happened again today. I had to make a second trip back to Kroger. A supervisor agreed I had a clipped coupon for free eggs and was charged for them anyway. She gave me the credit. The Kroger employees work hard;many of them recognize the problem, are frustrated, can't do anything about it.

2/1/2025
I went back to Kroger to purchase short ribs which are listed in Kroger's weekly digital deals at 6.99/lb.
At checkout, a Kroger employee helped me locate the deal on my cellphone. Even after she followed the proper procedure, the checkout registered continue to price the shortribs at 8.99/lb. She finally did an override to give me the proper price. She acknowledged the checkout register wasn't working.

I continue to suspect that Kroger management has created a methodology that consciously cheats its customers. I would hope to be proven wrong, but the evidence indicates otherwise

They screwed up my order. I didn’t get what I needed the most. They charged me for it and then said they weren’t scanned. They refused to fix the problem. I have two broken arms so I’m unable to go out.
They could care less about customer satisfaction.

I did the buy 2 get 2 free sale for sodas and placed my order on January 14th for the delivery the next day since same day wasn't available. They delivered my order and charged me $60 extra stating the sale was over on the 14th yet I placed it and the money came out on the 14th. I contact customer service to find out refunds were not allowed and that there was nothing they could do to fix the price jump of $60. The next day I noticed another $60 charge which they claim they didn't have on my account yet the bank confirmed it. I reached out to my bank and reported it as fraud do to me not authorizing a $60 charge. I also am reaching out to attorneys due to finding out this is common with kroger. Shame on them

I bought dairy star heavy Cream.If I wanted Whole milk I would've bought Whole milk!
Heavy cream is heavy cream you don't dilute it!

I was at the Kroger store in Hayes,Va. Yesterday to pickup a prescription when I decided to purchase groceries that's when the problem started after purchasing my groceries I was forced to do my own check out because they had no one to do the check out.(I left 80 + dollars for the self check out clerk to re-shop.) My other problem is the parking lot they have taken the handicap parking space for the people who order online. I will be moving my prescription to another location and will not be shopping at the Hayes,Va. Location.

Looking for a zero star for this grocer. We have switched for most of our food purchases to a nearby Food Lion, primary because the prices are lower for most though not all items. But, the big reason was the treatment I received at the service desk for returning a “rotten” salsa. The “manager” refused initially to refund or exchange the spoiled product, a less than $4 item, which my wife bought the day before. The manager adamantly retorted it was an “as is” food item and thus not returnable. I was astonished. She unyieldingly argued that Kroger does not refund as is product purchased from their “bargain bin cart”. I asked her to at least smell the salsa, to which she refused. After several minutes of arguing and escalating discourse, she told her assistant to give me the refund. For, less than $4, you have lost a customer. Sad

This is about today that I experienced with one off the Kroger associate she call herself a manager which is unprofessional manager her is KYLEY I tried to complain about my prescription when I went to pickup yesterday they told me to wait 30 minutes then I came back after 1 hour but what happened is unacceptable the pharmacist told me we don’t have right now you can come back tomorrow, why can’t she told me in first time why made me wait that long to give me unexpected answer then I tried to talk with the manager they told me the manager not available. Then I went there today and I tried to explain what happened yesterday but the manager was super bad unprofessional the way she replied my question with you can go another place from now on how come she decided where I go after I been vale customer for so long since 2005 but the so call manager herself KYLEY decided to kick me away from getting any prescriptions. The following address for the Kroger that happened today 2875 north Decatur rd. Decatur Ga 30033

I stopped shopping at Huntsville Kroger 6 months ago. The store has changed over the 3 years that l had shopped there. The store is dirty, the doors for dairy products don’t close, the checkout person not friendly and l had to bag my own groceries also the checkout person went on his cell phone after ringing up my order. Can you see a cashier at Publix or Walmart doing that? The management don’t care if you have a complaint, they are not interested. So now l shop at Walmart and wish l had gone there sooner.