The Kroger Co. Avis 

I went to store on Lawrenceville Hwy in Lawrenceville, Ga. The store has slot machines from Georgia lottery. I won and I was paid on a Prize Pay card. After using the card a couple times. I got a message from the company that issues surprise pay card. It stated that my card was suspected a fraud to call them. I called and was told that the car would be replaced. That was June 17. I have called numerous times and I’ve spoken with a couple people but all of a sudden my name is not the name that’s on the inner system as reporting the card or calling in about the card now I’m told I have to do a appeal. I have called Price play. I have called Kroger and I’ve also called the state of Georgia lottery. No one seems to be able to tell me who to contact about the prize pay card. I’m sure this car is under contract by somebody but no one prize play Kroger or the lottery of Georgia will take responsibility for ensuring that their customers receive their payment after putting money in their machine. not know which way to go. I’ve completed a Better Business Bureau complaint. I have yet to hear anything from anybody, but I am very frustrated because my card has about $250 of my winnings which I am entitled to.

If I could give a below one star rating for Kroger customer service I most definitely would do so. Yesterday I made an online grocery order and mistakenly had my order come out of my debit card rather than my EBT card. This causes a huge problem for me as I had just enough money in my account to pay for my delivery and my monthly obligations. The only thing left to be debited from my account will be my lot rent. If my lot rent is rejected I will either received an eviction notice or a $50 fee. I am 70 years old and homelessness would not be good for me at this stage of my life.I contacted customer service for Kroger as soon as I discovered the issue and requested of the agent to reverse the transaction on my debit card and debit by EBT card. That agent's response was "I can't." If they can refund an item why can't they refund a complete order? I was
in customer service for 17 years and the words "I can't" were not permitted for us to say. In fact our response would be "I can help you with that." I feel very disappointed Kroger's customer service agent did not even attempt to go above and beyond or find a resolution for my issue. If you are customer service oriented don't look to Kroger customer service to get any.

Horrible. Can't go to store office because they don't want to do their job. Call customer service can't understand their broken English. Called customer service to resolve being over charged and it took 50 minutes. Unbelievable. It will be with the extra 15 minutes to travel to Kroger's competition.

I am 4'11" tall. A lot of the products I can NOT reach. And today as.i was finishing my shopping at the Fern Creek store I noticed I was sweating. It was very warm in the store. I am usually very tolerant of heat but it was a little excessive today. Just lower that thermastate a few degrees, PLEASE

Brought coupons for each item. Left looked at coupon no coupons were taken off. At least 10.00. I called i tried to tell the man which register and the name but he told me to come in and he would adjust it. I came in the lady said coupons were picked up just a few mins earlier. So the man that I tried to tell which register and the name of the cashier dropped the ball. He should have immediatly went to that register and gathered the coupons. So thats money thriwn away. I only bought these due to the coupons

Kroger in Middletown was a bad experience. I brought my mom in from Nebraska and she was discouraged by the paper towels and trash all over the floor when you walk in. Please clean up better.

Terrible Pharmacy
At least 70% of time they don’t have prescriptions in stock and I can either wait until next business day or drive 30 minutes to another Kroger

Trips to our local Kroger store have been frustrating lately due to the extreme lack of cashiers manning registers at regular lanes. Today there was only ONE cashier available in the whole store! With several carts ahead of me and even more customers in line behind me, I reached out to an employee who was passing by to ask if they could please open another lane. He accommodated the request but came back to tell us that there was nobody available! The self-service check-out area was really backed-up, too. Our local store has TWO self-service areas; one area also includes a self-service LANE that has a long belt similar to the regular register lanes -- large enough to handle big orders of thirty items or more. What is most annoying about the limited staffing and the push to have customers using the self-service area is that the side where there is the long self-service lane is often closed, just like it was today! I've wondered why store staff made the decision to close the area that has an actual lane -- is it because it is further away from the customer service desk? Does it lack security features to minimize the risk of thefts? Is it broken? Who knows?
The only reason for the three-star rating is the calibre of the staff in our local store. Most are exceptionally kind and willing to help, such as the young man who immediately accommodated the request for help -- even though he himself was powerless to do anything about it.

The worst self checkout experience ever 9/10 times I go there. Everything else is fine. I’ll even commend Kroger for having consistent good prices on certain items like bacon, produce, steak, etc. but no matter what I do, I have to wait for an attendant at least 2-3 times every time I use the self checkout. Might as well get rid of them and just go back to normal manned checkout procedures.

i go to this kroger on lower roswell road in Marrietta Ga at least 3 times a week and purchase from the meat dept often, at 3:30 on wednesday afternoonof this week 7/8/26, i"m standing at the counter waiting to be helped and Mary who was shuffing around sale papers and walking over to a grey box to get some stick on tape for her sale papers. Remind you i"m still standing there waiting for service thinking Mary will see me and help me with my order she did not, another customer comes walking up, now both of us are there waiting on customer service so the other customer says excuse me, the customer points to me saying he"s first, Mary says to me if you need service how come did:nt say anything, not my job to your job, Mary did not look happy and she was rude, instead of saying so sorry what can i help you, maybe Mary having a bad day we all do but, your in the customer service field.

Sore opens at 6am . Plenty of people standing around self checkout but no lanes open . Just finished shift then into the store to start another unloading & bagging groceries.

I had bought two Brand new bags of burger bread and both packs were moldy… I am very disappointed I’ve been shopping for years and I have never been more disappointed…

Today I had an item that rang up $3.00 more than it should have. Called to ask how to get it refunded and after 7 calls still was unable to reach a person.I've started checking my receipts now and about 30% of the time there is some thing wrong leading to being over charged. If I catch it while I'm there, then I get to stand in another line and wait for someone costumer service.. So after not being able to reach a person I wrote a 1star review on Yelp. Then I contacted online to rate my Kroger. After going it detail and supplying all information taking about 8mins. It said it was unable to connect to the Kroger server. Talk about bad service!!!

Purchased ribs but the grill master didn’t tell me that the grill caught fire and burned the bottom out of the ribs. Instead she package them up for sell. I brought two racks home and when I called the store I got the biggest runaround so I call Kroger customer service and got even a bigger runaround for something they already knew about before I made my purchase. I have been a loyal Kroger Plus shopper but this is a whole other level of disappointment and disrespect. They say a picture is worth a thousand words well this picture is worth a million.

GET SPECTRUM OUT OF YOUR STORES! We are tired of being harassed about internet and phone service every time we try to shop. I personally just leave and shop at your competitor. I know I am not the only one.

This company is price gouging their customers every time you walk through the door. Hot dogs 3.29 a pack. Then the following week 6.49 a pack because they were bogo free. These companies give nothing for free. Record profits comes from ripping off your customers. These companies should be prosecuted for such practices. Basically they are stealing from the customer. If that was a customer stealing from them they would go to jail. These companies should be held to that same concept. Kroger in Moundsville West Virginia is a disgrace and all because they are trying to keep up with Walmart on screwing their customers over. And until recently when Sheetz came to town they were price gouging on the gas in this town too. Since then the price of gas has dropped by almost a dollar a gallon. It went from 4.16 to 3.29. thank you sheetz for coming to town

I’m tired of not having a choice of products. I went to Kroger in Acworth yesterday to buy kcups for my coffee machine and 99 percent was their brand and that goes for everything else in their store.If I spend my money I’m buying what I want not what I’m forced to buy.Not going back.

Kroger deliveref rotten squash and moldy tomato today. They say picked fresh for you. Ha. After more than a half hour on the phone I was told I had to call back because the driver had not closed out the order an hour after the delivery. They tried to make that my problem. ITS NOT MY PROBLEM, ITS YOURS. I'm done with kroger after being a loyal customer for over 15 years.

Customer service is rarely if ever open. Customer service will talk on the phone and talk over you to other employees while you are trying to complete transactions at customer service. The store is dirty. Products are randomly scattered on the shelves without regard for the shelf tags and markings.

Unbelievable. A friend of mine stopped to pick up a prescription from the North Myrtle Beach pharmacy today that was called in by my DENTIST for an upcoming procedure I'm scheduled to have later this week because I was called out of town and I was afraid I wouldn't be able to get back in time to pick it up beforehand.

The pharmacist proceeded to give him UNSOLICITED MEDICAL information about me regarding my immunization history and that I am "past due for 5 vaccines." When I called to complain, instead of APOLOGIIZING and recognizing that they had violated HIPAA by disclosing protected medical information without permission, the pharmacist told me if I "didn't like it" I should get my prescriptions somewhere else.

I am completely blown away. God only KNOWS what other patient information they're disclosing.

WHO is RUNNING THAT PLACE????