Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

6 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

The price online is not what you pay…

The price online is not what you pay they send you email oh the price was wrong you’ve got to pay this amount VERY BAD COMPANY

1 avril 2026
Avis spontané
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Réponse de KuduParts

Hi Glenn, we are sorry for the frustration caused by the price discrepancy. This is not the experience we want customers to have. Please contact us at support@kuduparts.com with your order number so our support manager can review the case and provide a clear solution, including cancellation and a full refund if the final price was not acceptable to you. We are also reviewing our product pricing process to prevent this from happening again.

Noté 1 sur 5 étoiles

Scammers

Scammers. Did not receive a single thing after my order confirmation. No shipping notice, no tracking, no products. It has been over 2.5 weeks now and ive tried contacting via all of their methods listed on the website.

13 janvier 2026
Avis spontané
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Réponse de KuduParts

Hi Cody, we sincerely apologize that you did not receive timely shipping updates or a response. Please send your order number to support@kuduparts.com with the subject “Trustpilot Escalation” and we will check the shipment status immediately. If the order has not shipped or cannot be fulfilled, we will arrange a cancellation and refund according to our policy. We are improving our tracking notification and response process so customers can receive updates faster.

Noté 1 sur 5 étoiles

I ordered a crankshaft for a G 54B…

I ordered a crankshaft for a G 54B engine. The website said they had it in stock something the money got my confirmation waited two weeks no tracking number after many attempts of trying to contact them. They finally emailed me back and said that the product was out of stock and there was none on the Chinese market. They would refund my money if I wanted them to you I sent a sent message back saying to refund my money two weeks later still don’t have my money. Email them told them that they are crooks and thieves and scammers and they told me that I need to check with my credit card company sometime. It takes a while for you to be refunded. The company is a scam. They don’t have any parts. They’re just stealing people’s money.

6 septembre 2025
Avis spontané
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Réponse de KuduParts

Hi Jason, we are sorry for the delay and the lack of clear communication after your order. We understand how frustrating it is when an item is shown as available but cannot be fulfilled. Please contact support@kuduparts.com with your order number and we will re-check the refund status and provide the transaction update. We are updating our stock confirmation and backorder process to make availability clearer before customers pay.

Noté 1 sur 5 étoiles

Order Unfulfilled

I ordered part #PZ1-D-12AX. This was supposed to be a hydraulic pump and I even sent in my OEM pump which when restored would have fetched nearly double the price of this aftermarket pump. That’s fine but you all sent the wrong part which was annoying but I agreed to send it back so you all could send the correct part. Well I’ve sent that in now and the tracking is CH223734552US and I even paid $98.25 for shipping. I’ve done well more than I should’ve but you all have still not yet sent me the correct part. I want my part or money back otherwise I will be forced to seek legal action.

13 octobre 2024
Avis spontané
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Réponse de KuduParts

Hi Jerry, we apologize for the incorrect part and for the delay in resolving the exchange. Please email support@kuduparts.com with your order number and return tracking number so our team can locate the returned item and provide the next step. If the correct replacement cannot be shipped promptly, we will discuss a refund solution. We are strengthening fitment checks before shipment to reduce wrong-part cases.

Noté 1 sur 5 étoiles

Defective products, no warranty, no exchanges

Update: After a year they are answering to review!!! Seriously, what a joke. By the way if you want to get your money back and paid with credit card just do dispute through your credit card company.
It is a hassle but it is possible.
I got everything back after providing all info on deal as well as videos and communications records to visa/Mastercard.
This company doesn't honor any kind of warranty selling defective products right out of the box. They ship just after many attempts to contact them with basically no answer from them.
I bought 3 fuel pumps for 700$ USD each on separate occasions.
Just one of them is still working.
2 pumps were unusable right out of the box. One of them didn't work at all, another one was leaking fuel bad from where it was not supposed to leak at all.
After inspection seems to be, they are put together with no any kind of torque specs, as bolts are stripped as well as some gaskets are used previously but pumps are stated as new. O rings smashed on solenoids.
Any attempts to contact them for warranty or replacement are left unanswered.
You can buy quite expensive paperweight because there is no way to get refund or replacement even if they stating easy returns and exchanges. There is no such a thing.
They are shipping out of China and they are probably located there as well.
They gladly will take your money with no warranty and exchanges and no communication.
I suggest stay clear from them at all costs.

21 février 2025
Avis spontané
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Réponse de KuduParts

@To your new reply

We fully understand your dissatisfaction, very sorry for this, but we clearly stated in the email to you that you should cancel the bank dispute first, then we will resend the replacement. However, you refused to cancel, so the only thing we can do is accept your refund dispute and stop the resend process. Because the fuel pump you purchased is worth $700. If you don't cancel the bank refund dispute, it will ultimately cause us significant losses, we cannot risk losing all your funds by resending the replacement.

We offered you a solution, but you didn't do it and put us in risk, leaving us with no other option. Also, you ultimately received a full refund.
Therefore, your claim that we offer no guarantees to our customers is extremely misleading. This is unacceptable to us!

---
Hi JaKe, we are sorry to hear about the fuel pump issues and the difficulty reaching our team. Product quality and safety are very important to us. Please send your order numbers, photos/videos, and installation details to support@kuduparts.com with the subject “Warranty Review.” We will review the case with our product team and provide a warranty or return solution if the parts meet the claim conditions. We are also improving our warranty response process and quality inspection records.

Noté 1 sur 5 étoiles

I ordered a hydraulic pump from thi company

I ordered a hydraulikk pump on the 9th of december 2024. The price was USD 397,- I got an order confirmation. On their website the claim to ship item within 2-3 days with DHL express. On the 11th of december I sent them an email and asked when they planned to ship this item. Sent several emails and contacted the through Whatsapp number on their website no answer. On the 10th december they replied "let me check" and nothing more. On monday 16th they wrote "we can ship in 2-3 days". Still haven`t sent me tracking number and confirmation on the shipping. Stay clear from this company. They are scammers. I will report them to the police today.

9 décembre 2024
Avis spontané
Logo de KuduParts

Réponse de KuduParts

Hi Tom, we apologize for the lack of timely updates after your order. We understand that customers rely on the processing time shown on our website. Please contact support@kuduparts.com with your order number and we will check whether the order shipped, provide tracking if available, or arrange the appropriate cancellation/refund solution. We are revising our shipping page to make processing times and exceptions clearer.

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