Kyle Switch Plates Avis 5

"Easy Returns" means its easy for them, not buyers. Archaic website and unclear product titles led to me ordering an wall plate too small with no option for return or exchange. Will never use again or recommend.

I had the hardest time finding a switch plate for this weird little space that contained the switch for my outdoor light. Kyle Switch Plates was a little pricey, but the quality is worth it! I got the 2.5” backing plate in addition to the 2.25” switch plate. They look great! The feel is also very smooth. I couldn’t be happier!

I had a great experience with this business while sourcing electrical parts for an older home—something that’s not always easy. They were knowledgeable, helpful, and went out of their way to find exactly what I needed. Even after our client had to back out of the project due to job loss, they provided outstanding customer service and allowed me to return items past their standard 30-day window. That kind of flexibility and support really stands out. Highly recommend.

I ordered plates that were not the same as advertised. I returned them unopened, they charged me shipping to my home then shipping back then I would have to pay for shipping of new plates. I see how they make their money as my shipping cost to them was half of their charge to me. Please avoid this scam. Products are poor quality.

Ordered $1000 worth of new push button switches and relays. This replaced my low voltage system components in my home completely 100%. I got a brand new transverter from the electrical company along with new wiring, junction boxes, etc. professionally installed. $9000 worth all together. System worked fine for almost a month. Then, one of the relays malfunctioned. After talking to the electricians (who are probably the most reputable in my area), I also decided to go through Kyle’s FAQ. 3 or 4 of the Q/As pointed to the relay being the culprit, especially since everything was new. Read on their website that I needed to contact the Manufacturer (Touch Plate) since this was most likely a faulty relay, not simple return. Touch plate said the opposite, that I needed to go through them. The run around starts here. Messaged Kyle Switch Plate and they sent me this generic response looked like it was copied and pasted from the FAQ basically blaming it on the other components in the system. I replied saying the other components were professionally replaced (sent them proof) with all new components and supplied from them. Was completely ignored. 3 days later, I disputed with my credit card company since they never responded. Then, 11 days later, they responded with the generic response AGAIN. This time added a part about sending it back to them so they could send it to the Manufacturer, etcetera. A lot of hoops to jump through over a $60 relay. After spending $1000+ with them. Ridiculous. I told them I already disputed it and got my refund and replaced it with a relay (same exact brand and model) from another supplier. It’s working great. A month later, no issues. And installed by me! Then, a week later, I get an email from my credit card company saying that Kyle design (Kyle Switch Plate) said I never contacted them. 3 times they contacted me and I dropped the ball. A blatant lie from the customer service rep Sara. She was the only one I ever communicated with. Anyway, I re-disputed and sent them evidence of what their website stated in the guarantee part of their site and their own FAQ, the email chain where she replied once with a generic copy and paste statement 3 TIMES, which by the way, they do because if you didn’t change your system out completely and probably professionally and totally with their supplied components, it basically casts blame on everything else but their parts perpetually putting the liability on you the consumer no matter what issue arises. It’s actually pretty smart in a conniving low life kind of way, but now I’ve come to expect that from this company. Their FAQ is really designed just to have you but parts piece by piece, but if you dare blame their component (because they’re perfect), they’ll just push it off to something else and probably try to sell you another component. Not knowing a lot about residential low voltage systems when starting this journey is why I chose to have it professionally installed, re-wired, new components and all of the same brand from the same supplier so if I had premature failures, I’d have 2 companies have my back. Well, forget about Kyle. Go elsewhere. You think they’d be happy I used them for all my components, but companies like this, they get all the money they can from you and they get out. The biggest issue is the time I’ve had to waste proving to my credit card company that I deserve the $60 back, $80 with shipping because they dropped the ball in responding and then when they did, didn’t care enough to explain their return procedures to me until almost 2 weeks later because I filed a dispute. Then, lied about me not contacting them. Sara’s a piece of work. Good luck if you choose to use these people.