Kyoto Furniture Avis 

When you want to make a complaint, they won't even let you get a word in. A £900 sofa didn't even last a year.

Avoid. Both this company and their delivery partner (AITHD, formerly Panther) are useless. Firstly, they delivered part of the sofa bed, package 1 of 2 with the delivery drivers advising the other package was delayed with the supplier when I questioned the whereabouts of the 2nd package. I rang the supplier, Kyoto, who advised both packages were with the delivery partner and whilst it had been scanned out it was not loaded on to the van. I rang the delivery partner warehouse to rearrange delivery who said they couldn't scan it as it was not in the warehouse to rescan and the parcel is missing. Three different stories. One week later I receive the missing package and now I've gone to put the sofa bed together, there are missing components from a sealed bag. 2 No. M8 bolts supplied, 8 No. required. The bag was taped to another component and sealed with no breakages, so its not an accidental loss. Perhaps employing a bolt counter with ten fingers and thumbs may need to be considered. Or is the two fingers an apt signal of how they treat their customers. I got one for you!

Appalling customer service and product not delivered after 3 months (with10 day delivery time on ordering). I ordered a teak dining set from Kyoto furniture April 2021, the delivery said 7-10 working days, this time period came and went with no update. I contacted them multiple times for an update on my order but they did not respond to any emails until I also contacted them on live chat. I was then advised of a new delivery time at the beginning of May, which again came and went with no contact from them. I was shocked when I checked the website and the product stated it was still in stock when it clearly hasn’t been for months! After they took payment in April I have now been refunded with no explanation or consultation from Kyoto. After ordering a table in plenty of time for summer I am now left without anything and will have to eat my bbq on the floor! I would highly discourage ordering from this company!

I paid 1k for 6 chairs and an extended table with additional cost as a priority delivery customer when I saw their online with stock a month ago thought it would come quickly. Waited for a few weeks heard no news nor reply from the company after several emails sent. Then when I finally received an email one Sunday (to my surprise) they said that they made a mistake and said that they actually out of stock but their online website showing stock which had not been updated, thou they’re expecting stock coming in first week of June which another 2 weeks away then. Now passed 1st week of June and I still haven’t heard from the company about my delivery despite I have had sent 3 emails asking for an update. This company is utterly poor and disappointing with worst customer service ever (none at all). Their online stock is misleading customer to place orders which failed treading standard guidelines of fraud I think. Took customers paid but make no attempt to response. I emailed now asking for full refund and still not heard anything back. Since COVID-19 and Brexit they have been lots of online companies using this as reasons for the delayed in online delivery, some companies I believe are genuine when you can get to speak to their customer service but some are just out for getting online customer when they chose to shut down their customers service calling service. WHAT A CON!! Beware DO NOT ORDER FROM KYOTO FURNITURE online because they just keep showing in stock to lure you in!!! All these doggy online companies should be seriously investigated by Watchdog and online trading standards!!

Very hard to get in touch.i placed an order and paid over 1k to find out 9 days later that the table and chairs are not in stock at the moment. Checked their web and it's still showing in stock...I'm fed up with companies lying to customers about products being in stock. They should be banned from doing it...

Great quality furniture and the team very helpful!

Very happy with my experience shopping here, the team were very friendly and always kept me up to date with my order

I purchased a teak table along with 6 stacking chairs on the 4th of May. Several weeks passed and I heard nothing. I contacted Kyoto furniture for an update and was told they were awaiting a shipment. Beginning of June I contacted Kyoto again and was advised the item was being shipped. I was then given an incorrect tracking ID. finally after lots of chasing on my behalf the furniture arrived on the 12th of June. Nearly 6 weeks after ordering.
The furniture is fine although one of the chairs has a fault where a repair has been made on the arm in production however this weakens the integrity I contacted Kyoto regarding this on the 15th of June, I have chased them on this issue a couple of times now with no satisfactory result. Their own website lays out terms and conditions that they do not adhere to!

Strange to see a google review is completed by their own Albania Dema operations manager?? Sadly she is not allowed to make decisions and her boss will not speak to customers to resolve issues.

I purchased their oval extending table with 6 chairs back in August 2018.

The delivery initially came with the cushions missing, we also found over a period of days multiple cracks and poor joinery on four chairs. I contacted custom services whom replaced the chairs immediately, however some of the delivered chairs were also damaged. Eventually a delivery guy came with two packs of chairs and asked me to pick the ones I want to replace the remaining damaged chairs. Unfortunately the ones straight out of his van also had poor joinery, he told me “you’ve seen them come out new, this is how they are” - I immediately knew I had made a mistake dealing with the company. I chose the best of what was there and hoped for the best, I didn’t feel like I could do much else at the time.

11 months on, two of the chairs are starting the fall apart and the table is rotting in the centre piece. You pay for what you get, a more reputable teak dealer will charge about £2000 for this set and supply a 10 year guarantee. I paid £670 and get a 1 year guarantee.

I’m currently trying to get customer services involved to see what they can do about the chairs and tables.

Be careful buying from this company if you want a quality product that will last a long time.