Lavazza Avis 

We had Gary come to our office in Crawley today to give our machine a service and a few upgrade parts, was very nice and polite, and very helpful :)

Fed up with Lavazza. Happy with my machine, happy with the coffee, but now I cannot log into my account to cancel my subscription. I wish to cancel because I have too much coffee at the moment, and have had my number of deliveries to pay for the machine. This has been going on for weeks, and they still haven't sorted out their web site.

had an issue with my machine and customer services sorted out no problem

Horrible tasting coffee, it's what I imagine ash mixed with car oil would taste like, avoid if you value your health!

Wheres the 0 star option? Honestly the worst. tastes like rain water

Awful coffee. Far too bitter and horrid aroma.

Had a coffee which tasted like mud in hot water

We took out a subscription which included the Desea machine with the intention of buying an additional Desea glass mug. This has been out of stock for at LEAST seven months and they have no idea when it will return. It did briefly show as in stock recently and I was told when that happens they would send me one free of charge.

How a company allows a product to be out of stick for so long is beyond me; surely they could find another supplier.

What on earth has happened to Lavazza recently? I have had a coffee subscription since December 2020 and receive a delivery every 8 weeks. That is, until 31st May when I received a terse email saying that they could not take payment and I needed to change my payment method. I couldn't understand the problem as I used PayPal and other merchants were taking payments OK. However, I changed to a credit card payment and waited for my next delivery of coffee, which my account told me was due 2nd/3rd June. Since then, I have received nothing, and 2 emails and 2 phone calls to Lavazza "customer service" have failed to resolve the issue. I did speak to a pleasant gentleman called Dean on 21st June who said he would look into this for me, and he kindly sent 8 complimentary boxes of coffee for the inconvenience. However since then I've heard nothing and my account still says my delivery is due on 2nd/3rd June! To cap it all, I've just received the same automated snotty email advising that my payment method failed (again!!) and to change method.

Love the coffee and love the machine... love the fact that the pods are compostable... BUT free recycling can only be done via the Terracycle scheme which, where I live involves spending an hour in the car to get to the nearest drop off centre. I have raised this with Lavazza who seem to think this is acceptable but they really do need to rethink this. Am raising this again in the vain hope that they will join the Podback scheme with Nespresso et al... hopefully before I switch my subscription!

Not fresh coffee taste, overpriced and shameful company policy.

Ecommerce site down still. I need to update my subscription. Customer service was completely disinterested and fobbed me off saying someone would be in touch with me without taking any of my details. If I can't order coffee and neither can customer services on my behalf, might be time to return to Nespresso where at least I was valued as a customer

The worst customer service ever,
I've been trying to order for more than a month even though I have a subscription contract, but my request was not taken care of,
in the last message they said they would respond within 48 hours, and a week has passed so far and I'm still waiting,
I don't want anything I just want to order!

Best customer service ⭐️⭐️⭐️⭐️⭐️
Phoned on Monday afternoon as coffee machine stopped working. The problem was quickly identified as being non-fixable and a replacement machine offered. This was an upgrade as the original machine is no longer made. I emailed the short video, pic and details to Hannah who double checked & then ordered the new machine. It arrived on Thursday which is just fantastic. A pleasure to deal with, very happy 😃

A disgusting company that supports ethnic cleansing and racism in Palestine. Truly shameful, those associated with this company should hang their heads in shame.

very horrible experience , I didn't even manage to get an offer!! I contacted them many times, spent and wasted time!!! I called even in Italy (I'm Italian) they were nicer they gave me contacts in BELGIUM but they were the same I already contacted. I call somebody , he says call this number, the other says also call another number then finally they tell me look you will be called back, never called by anybody!!!!! they just never even sent me any an offer. HIGHLY NOT PROFESSIONAL, VERY DISAPPOINTED. I mean I'm opening a franchise, they should be happy to have new customers instead they just don't care. In Italy they usually give you a machine and they say "in comodato d'uso" then you buy coffee from them, here don't even reply to you! POOREST OF THE SERVICES.

Coffee tastes poor. Tastes hypocritical and scummy. Lacks the bravery and fire that the palestinians have tbh. Avoid

Milk Frother USELESS- whisk broke after 2 years - Lavazza not interested and replacement part “NOT AVAILABLE”!!!

Buy another make!

Have a milk frother from here for my kids but it works poorly. Coffee doesn’t taste good either; it is bitter and reminds me of an unpleasant experience I had at the Israeli occupation’s border crossing when I visited Pal*stine