A week has passed since lavivid claims delivered hair which I never received had a family memorial yesterday wore a hat never again. They keep saying look and ask around
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Lisez les avis des autres
Was honestly nervous ordering a hair system online for the first time, but the quality from LaVivid blew me away. Already planning my next order!
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LAVIVID CAN NOT FOLLOW, READ, OR UNDERSTAND CUSTOM HAIR / BASE ORDER INSTRUCTIONS AND GETS DETAILS WRONG. COMPANY STATES THEY ARE BASED IN USA BUT ARE IN CHINA. YOU GET DIFFERENT PEOPLE COMMUNICATI... Voir plus
L'entreprise a répondu
Lavivid always has quality hair and craftsmanship. The Light Simois is no exception. They always cut to my specifications, and it’s always top notch. The unit is breathable, and comfortable. The gradu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'implantations capillaires
- Fournisseur d'extension de cheveux
- Grossiste en produits de beauté
- Magasin d'articles de coiffure pour hommes
Écrit par l'entreprise
Since 2019, LaVivid Hair has been dedicated to helping men look and feel their best with premium-quality hair systems and personalized hair replacement solutions. We believe that confidence starts with feeling comfortable in your appearance, which is why we focus on creating natural-looking, comfortable, and easy-to-wear systems for every lifestyle. With a wide range of hair systems, customization options, and expert support, LaVivid serves customers around the world—from first-time wearers to experienced users. Our commitment to quality, innovation, and customer care has made us a trusted choice for men seeking a natural and confident look.
Coordonnées de contact
30 Waterworks Way, 92618, Irvine, Etats-Unis
- 833-879-0279
- support@lavividhair.com
- www.lavividhair.com
4,5
Excellent
121 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I enjoy having a one on one…
I enjoy having a one on one conversation with my support person. The nature of hair replacement is very detailed at least for me it is. So a lot of questions might come up. She’s always patience, and helpful.
6 juin 2026
Réponse de LaVividHair
Thank you for your review! Guiding you step-by-step through all the details is exactly what our support team is here for.
We are so glad you enjoy the one-on-one conversation and find our team patient and helpful. We look forward to continuing to support you!
Best regards,
The Lavivid Team
Being a first-timer
Being a first-timer, I was so stressed about measuring my head correctly. But their customer support team was incredibly patient and guided me step-by-step through email, so the piece arrived perfectly sized.
30 mai 2026
Réponse de LaVividHair
We completely understand how stressful ordering for the first time can be!
We are so glad our support team could help you with the measurements and that your new system is a perfect fit.
Welcome to the LaVivid Hair family!
Best regards,
The Lavivid Team
Sent the complete wrong color after…
Sent the complete wrong color after getting advised by my stylist who uses them and delayed my apt
22 mai 2026
Réponse de LaVividHair
Hello,
I am incredibly sorry to hear that you received the wrong color and that it caused a delay in your scheduled appointment. We completely understand how frustrating it is to have your plans disrupted, especially when you were relying on us to be ready for your stylist.
We want to make this right immediately. We have already sent you an email to ensure we can resolve this issue for you as quickly as possible. Please check your inbox so we can get you back on track.
Sincerely,
The Lavivid Team
Réponse de LaVividHair
Hello,
Fast shipping is exactly what we aim for! Thank you so much for the 5-star review and for highlighting our delivery speed. We hope you are just as excited about the quality of your new hair system!
Thank you for choosing LaVivid Hair, and we can't wait to serve you again.
Best regards,
The Lavivid Team
I had a great experience with LaVivid…
I had a great experience with LaVivid Hair! The shipping was incredibly fast, and the customer service team was very efficient and easy to communicate with. I’ve been using the product for a while now, and I am completely satisfied with the quality. Highly recommend!
27 mars 2026
Réponse de LaVividHair
Thank you so much for this fantastic review and for your high recommendation! We are absolutely thrilled to hear that you had such a great experience with us.
Providing incredibly fast shipping, easy communication with our customer service team, and long-lasting product quality are our top priorities. Knowing that you are completely satisfied after using the product for a while truly makes our day. Thank you for choosing LaVivid Hair, and we look forward to continuing to provide you with the best!
Best regards,
The Lavivid Team
AVOID LAVIVID NOT GOOD
LAVIVID CAN NOT FOLLOW, READ, OR UNDERSTAND CUSTOM HAIR / BASE ORDER INSTRUCTIONS AND GETS DETAILS WRONG. COMPANY STATES THEY ARE BASED IN USA BUT ARE IN CHINA.
YOU GET DIFFERENT PEOPLE COMMUNICATING BY EMAIL EVERY TIME.
FILED COMPLAINT FOR REFUND THROUGH PAYPAL THEY TRIED TO GET ME TO CANCEL DISPUTE.
ANOTHER INCOMPETENT +& SHADY HAIR COMPANY TO AVOID
20 mai 2026
Avis spontané
Réponse de LaVividHair
Thank you for your feedback.
We have carefully reviewed your situation with our team to determine the best possible solution for you.
I have just sent you an email with the details on how we can make this right. Please check your inbox, and let us know your thoughts!
Best regards,
The Lavivid Team
Réponse de LaVividHair
Thank you so much for the great review! We are absolutely thrilled to hear that you are loving the product and that it arrived at your door so quickly. Enjoy your new hair system!
Thank you for choosing LaVivid Hair.
Best regards,
The LaVivid Hair Team
10 out of 10
I ordered a custom piece, they were quick to respond with an estimate. It stated a timeline and they met the timeline perfectly. Quality is impeccable! 10 out of 10 recommend!
24 avril 2026
Réponse de LaVividHair
Thank you for the incredible 10 out of 10 rating! We are so happy to hear that your custom piece arrived right on time and that the quality exceeded your expectations.
We deeply appreciate your strong recommendation and look forward to fulfilling your next custom order with the same level of excellence!
Best regards,
The LaVivid Hair Team
Réponse de LaVividHair
Thank you for your fantastic review! Providing excellent hair systems and top-tier service is what we strive for every single day. We are so glad to hear that you had such a great experience with us.
We truly appreciate your support and look forward to your next order!
Warmly,
The LaVivid Hair Team
LaVivid is by far the BEST hair systems…
LaVivid is by far the BEST hair systems out today. High quality hair and products. Outstanding customer service.
21 avril 2026
Réponse de LaVividHair
Thank you for this phenomenal review! We are absolutely thrilled that you are loving the high quality of our hair products and the support from our team. Your satisfaction and feedback are our greatest motivations.
Thank you for choosing LaVivid.
Warmly,
The LaVivid Hair Team
Going on 4 years with LavividHair
I've been a customer for about 4 years and am very happy with the service and hair system.
30 mars 2026
Réponse de LaVividHair
Happy 4-year anniversary with LaVivid Hair!
We are incredibly honored and grateful to have had you as part of our LaVivid family for so long.
Knowing that you have been consistently happy with both our hair systems and our service over the past four years is the highest compliment we could ever ask for.
Thank you for your unwavering trust and loyalty. Here’s to many more years of great hair days together!
Warmest regards,
The LaVivid Hair Team
The customer service was exceptionally…
The customer service was exceptionally helpful and guided me through every step of my purchase. On top of that, the product quality is outstanding and far exceeded my expectations.
26 mars 2026
Réponse de LaVividHair
Thank you so much for your wonderful review! We know that finding the right hair system can be a journey, so we are absolutely thrilled to hear that our customer service team was able to guide you smoothly through every step of your purchase.
It is even more rewarding to know that the hair system itself far exceeded your expectations. Thank you for placing your trust in LaVivid Hair, and we hope you absolutely love your new look!
Warmly,
The LaVivid Hair Team
Great quality of the last 2 units i…
Great quality of the last 2 units i puchased . I received my shipment quickly. I will continue to purchase, especially when my favorite piece is on sale!
24 mars 2026
Réponse de LaVividHair
Thank you so much for the fantastic review and for returning to us for your hair systems! We are absolutely thrilled to hear that you are loving the quality of your last two units and that they arrived at your doorstep so quickly.
Thank you for your continued loyalty to LaVivid Hair, and we can't wait to serve you again.
Warmly,
The LaVivid Hair Team
customer service team was incredibly helpful
I was hesitant about ordering online, but customer service team was incredibly helpful.
They walked me through the process and ensured I found the perfect hair system.
Truly professional support and a great experience overall!
24 mars 2026
Réponse de LaVividHair
Thank you so much for sharing your experience! We completely understand that ordering a hair system online for the first time can feel a bit daunting, so we are absolutely thrilled to hear that our customer service team could put your mind at ease.
Walking you through the process and helping you find the perfect match is exactly what we are here for. We truly appreciate your trust in LaVivid Hair and hope you are absolutely loving your new system!
Warmly,
The LaVivid Hair Team
I have tried many skin systems
I have tried many skin systems. I tried there thin skin system upgrade Mirage .04 to .06. It is good system almost undetectable and good quality. Also they provide good customer service.
10 mars 2026
Réponse de LaVividHair
Hi there,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you are satisfied with the quality and the undetectable look of our Mirage thin skin system.
Providing excellent customer service and top-tier products is our highest priority, and your kind words mean a lot to our entire team.
Thank you for choosing Lavivid Hair. We look forward to fulfilling your future hair system needs.
Warmly,
The Lavivid Hair Team
Before I discovered the Vivid I looked…
Before I discovered the Vivid I looked in the mirror and all I saw was at 79-year-old chubby bald man I am now a proud owner of my fifth hair system from the Vivid and my life truly has not been the same since I have new confidence when I'm out in public and I really love my friends comments about how real my hair looks when I tell people that I'm wearing a hair system they simply can't believe it I have to tug on it and show them that it's glued on my head makes everyone smile with disbelief if it's not my real hair I visited my husband's Barber with him one day and he said to me why you have a great looking head of hair on you I should have giggled and then showed him a picture of me in the old days with my bald head he was in complete disbelief thank you Levin you've changed my life
9 mars 2026
Réponse de LaVividHair
Hi there,
Thank you so much for taking the time to share this incredible journey with us. We are absolutely thrilled to hear how much of a positive impact our hair systems have had on your daily life and your confidence.
Thank you for your continued trust in LaVivid Hair. We appreciate you more than words can say!
Best regards,
The LaVivid Hair Team
Absolutely amazing hair
Absolutely amazing hair, best quality and such a helpful service. I’ve used lavivid hair systems for a long time and have never been dissatisfied
15 mars 2026
Avis spontané
Réponse de LaVividHair
Thank you so much for your positive review.
It truly makes our day to hear you had such a great experience with the team. We strive for top-tier service every time, and knowing we hit the mark for you means a lot. We’re already looking forward to working with you again!
Best regards,
LaVivid Hair Customer Service
THEY NEVER PROVIDE DETAILS OF YOUR…
THEY NEVER PROVIDE DETAILS OF YOUR CUSTOM ORDER, WHICH WOULD MAKE THE NEXT ORDER SO MUCH EASIER, THEY ALWAY APOLOGIZE, BUT NEVER TAKE ANY ACTION TO IMPROVE. THIS HAS HAPPENED ON ALL 4 OF MY ORDERS, IT JUST MAKES FOR AN UNPLEASANT AND FRUSTRATING CUSTOMER EXPERIENCE. I GUESSTHEY JUST DONT CARE,
13 mars 2026
Avis spontané
Réponse de LaVividHair
Hi Randy,
We are so sorry to hear that you had a frustrating experience regarding your custom order details.
We truly care about your experience with us. For every custom order, we create a private link specifically for you, which includes all the specifications of your hair system. I also checked the recent email we sent you, which contains these details as well.
Please let us know how we can further assist you or if you need me to resend the link!
Best regards,
LaVivid Hair Customer Service
The color doesn’t seem like the one on…
*** Update 2026.03.11 ***
After a few discussion with Khris and test by emails (photos & videos), we found the solution to have the exact good one for my needs.
Khris was very professional, I strongly recommend ...
Thanks again Khris for all your effort!!! It's very appreciate!!!
-----
2026.03.01
The color doesn’t seem like the one on your website.
Normaly there is brown, grey and some white in the bled
There is no white haïr at all
Unfortunatly for me it will be very difficult to use it
Very sad!
1 mars 2026
Réponse de LaVividHair
Hi,
I am so sorry to hear that the color of the hair system you received did not match what you saw on our website, specifically the lack of white hair in the blend. I completely understand your disappointment, as it is incredibly frustrating when a product isn't what you expected and is difficult to use.
At LaVivid Hair, we want you to be completely satisfied with your purchase. I have reached out to you directly from support@lavividhair.com. I would love to help find the best solution for you.
Thank you for bringing this to our attention, and I hope to hear from you soon so we can make this right!
Best regards,
LaVivid Hair Customer Service
Harold was very helpful,courteous…
Harold was very helpful,courteous informative and over all great person but they all are are.Thank you harold.
2 mars 2026
Réponse de LaVividHair
Thank you so much for the kind words! It truly makes our day to hear you had such a great experience with the team. We strive for top-tier service every time, and knowing we hit the mark for you means a lot. We’re already looking forward to working with you again!
Best regards,
The LaVivid Team
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