Lawcomm Solicitors Avis 

Natalie Chang was a quick and genuine solicitor. She has helped me a lot and without her support I don't think we would have been able to have such a lovely smooth move. Natalie Chang was quick with replies to enquires and has always provided us with the upmost support. I would highly recommend Law Comm Solicitors and especially Natalie Chang.

I was selling my property and buying a new one. A chain can be challenging on its own, but having the buyer being uncooperative on many occasions made my case even more difficult. There were times that the chain almost fell apart but Zahra made it happen. Especially, the last two weeks before completion, she worked extremely hard (extra hours) to sort out everyting in time. When I was losing faith, Zahra always kept her professionalism and continued her job unobstructed by my distress. I am grateful that she had such high level of professionalism and empathy to put in the extra effort this chain needed to come through. Thank you Zahra!

All communications were dealt with swiftly. I was kept up to date at all times. Queries were answered with courtesy.
I dealt with Natalie Chan and I cannot fault her service.
Would highly recommend them to anyone needing conveyancing.

Easy to follow on line reports and progression of sale/purchase. Zahra, who was dealing with things for us was at the end if the phone should we have any queries that I needed answers to quickly. Things progressed a little slowly in my opinion but, I think that was down to making sure everything was covered and we were protected.

Once the process got fully going I was assigned Zahra khan who helped me through all the very complex aspects of both selling and buying properties, I can not thank her enough and highly recommend

I recently used Lawcomm Solicitors for the purchase of my first home and was very pleased with the service provided. Zahra Khan was efficient, professional, and helpful throughout the entire process. She kept me informed at every stage, responded promptly to queries, and helped ensure everything progressed smoothly. The conveyancing process was completed quickly and with minimal stress. I would happily recommend Lawcomm Solicitors, and particularly Zahra Khan, to anyone looking for reliable and efficient legal support when buying a property.

Ive bought and sold a few properties over the years and this company was recommended to me after I had been quoted a range of costs. They were professional, proactive and just very good to work with. I was fortunate to have a simple process but Natalie Chan who headed my case was very thorough and very patient. Highly recommended for a fair price. Good luck

I was very happy with the service I received from Lawcomm Solicitors during my property purchase. Zahra Khan was professional, responsive, and supportive throughout the process. She replied to enquiries quickly by email and always answered the phone when I called for updates. She also did a great job chasing the seller’s solicitor to help keep everything moving smoothly.

Natalie Chan handled our conveyancing for a property sale. She was really pleasant, helpful and very efficient. All problems were dealt with calmly and transparently - the sale progressed smoothly. Thank you Natalie

I was selling a house in the UK from abroad, which I have never done before, so it wasn`t easy, but Natalie Chan helped me through everything, she was very professional and competent and helped me all the way to completion. Will definitely use Natalie and Lawcomm Solicitors again.

Edit following Lawcomm Comment:
You should have been concerned when we raised several complaints and it fell on totally deaf ears - the entire organisation operate on a "avoid complaints" basis by dismissing the cases and dropping everything with no rational. You have been sent a complaint 2 months ago and you were not as quick to respond to it - in fact you still haven't bothered to respond! This case has been reported to the Ombudsman... Disgusting company

This was one of the most disappointing and incompetent companies we had the displeasure of ever dealing with. The service was poor from the outset and only deteriorated as the process went on.

James, whose role appeared to be bringing in new clients, ignored our queries and only became responsive once an upfront fee had been paid.

Our conveyancer, Zahra Khan, was inexperienced, unprofessional, petulant, and unnecessarily rude. She would throw a tantrum like a teenager, communication throughout was frustrating and lacked the level of competence and professionalism you would reasonably expect.

One would wonder how she got a job - but then the culture of the company was to attract those kind of characteristics from employee...

Overall, the company culture seemed disorganised and customer service was clearly not a priority. I would strongly advise others to look elsewhere.

Very professional and helpful throughout the process
Thank you Syed and team

Amazing service from start to finish. Huge thank you to Zahra Khan who looked after first house purchase. Very prompt in all responses, professional and very clear instruction throughout. Would highly recommend to anyone.

It took me nearly 2 years to sell but Zahra was so supportive, friendly and explained the process to me and was always available to answer my questions. She made the process of selling stress free. Thank you Zahra

I am writing to log a formal complaint due to the experience that I have had in purchasing a Shared Ownership property with the support of 2 solicitors .

I began your services on July 29th with a woman who I would describe as rude and unhelpful . She would get frustrated when I would make contact to ask questions . I even explained to her that her manner on the phone was not appreciated. I even suggested that if her workload is too high that she can pass me on to a new solicitor. She declined .

Not long after I was informed that she was moving departments and another gentleman would be taking over . I had a call with the new solicitor and informed him the experience has not been good so far , perhaps you have this call recording . I stated that my expectation is just to be updated periodically, even if it’s an email just to say there is no update  . I work in customer service and leaving people in the dark whilst 1 week or 2 weeks goes by is unacceptable. I made that clear to him and he agreed he would update me. I also shared with him that we originally were going to purchase this property 2 years ago, but the Sale was cancelled due to having cancer. The seller was dying at this point and wanted to get this done as quickly as possible . Both the seller and us made this clear to both solicitors . Unfortunately due to delays the seller did die , which led to us having to wait for probate .

Nevertheless , we managed to get to the mortgage offer stage . When discussing a date to exchange contracts . We were advised by our mortgage broker that the lease was not long enough to proceed . We pay for a service and we expect this to be thought of or known before getting to this stage. This then caused further delays where we had to chase the head lease . During this period I had to initiate contact to get updates or speak to the seller directly . I also had to ask that follow ups be done. The result is that we are still in the same place . In the last couple months I have found a new property that I wanted my solicitors assistance with . To set expectations i did send an email to inform him to pause on all work on the previous property. He did reply. I tried to contact him to discuss costs. He was unreachable by phone . I tried to contact the quote line to understand the cost of services for the current property , and got a voicemail everytime . I called the conveyance line and no one answered .

After almost 2 weeks of me and my wife trying to speak with someone from your company . We managed to get through to a colleague of his . The colleague informed us that he would contact our solicitor and ask him to speak with us . He finally called back. I shared my frustrations , and how I have not been able to reach him and that I am unhappy with the service. His response on the call was that his phone is always ringing and he has meetings. I find this unacceptable. I made that known to him. He responded by saying that he will get a new quote and decide if he will be supporting going forward. I found this threatening , as my frustrations were not acknowledged or an apology offered . I stated this to him and questioned if our relationship can be rebuilt . The conversation ended by him saying he will send over a quote and get back to us.

The quote was sent . We were advised that we need to pay another deposit , which goes toward searches, which is understandable. However he informed that we need to pay an abortion fee. I asked as I will be continuing him and pulling out the property is no fault of my own can he wave it as a courtesy , he said no. On another note on the new quote I received stamp duty was not included . I queried this as I received another quote stating we have to pay stamp
Duty. The admin said no we don’t have to pay stamp duty . I went back to the other service and they shared guidance that said we have to pay stamp
Duty . This is a 2k difference in the quote and it was inaccurate .

This experience is unacceptable and i am expected to
Pay a fee for no fault of my own . I would think twice about using Lawcomm. Customer service is not a priority.

Incredibly grateful to Surinderpal Ghataora for her incredible effort throughout our house purchase. She was kind, efficient, and professional all through the process. Her communication and consideration for our best interests were invaluable and we are incredibly grateful to her. Would highly recommend her services.

Overall, I had a positive experience working with Syed during the lease completion process. He was professional, polite, and helpful throughout, and always communicated clearly when updates were available. The process itself took longer than expected, which was frustrating at times, but Syed remained supportive and professional until completion. I appreciate his efforts in helping us get everything finalised.

Great experience, selling my flat. Zahra was always available on the phone or email, which is something that is frequency lacking in other solicitors.

I also thought value for money, was very good considering how long the sale dragged (this was due to the other solicitor). Would recommend to others.

We had a great experience with Lawcomm Solicitors, especially Sanjib Pathak.

The conveyancing process was explained clearly from the start, and communication was always easy and responsive. The transaction was handled smoothly and efficiently, and we felt well supported whenever any unexpected issues came up.

It was always straightforward to get in touch, and we were kept informed throughout.

Overall, a very positive experience — I would highly recommend Lawcomm Solicitors and Sanjib Pathak.

I had a really good experience with Lawcomm Solicitors.

They were always on hand with communication, and as first-time buyers, they were very informative, whether it be via the phone, using their portal, or email. They kept us fully updated and informed throughout and made us feel more confident going through a process we weren't yet familiar with.

Their portal was just great. It was lovely to have everything in one place, being able to upload everything at once, and receiving a weekly digest of what has happened in the last week. It was great to also have a little bubble tracker of everything; where we were in the process, what we needed to do, when we were likely to complete, and a button to request an update at any time.

Unfortunately, we did not complete with them and had to change solicitors. This was only due to them not being on the panel with our mortgage lender - something we should have checked before, and completely on us. However, they were so understanding and even went out of their way to check if they could get on the panel so as to continue working with us. They also provided all documentation, including searches, to our new solicitors as we had already paid for these, and they didn't want us paying twice for something we had already had done.

Thoughtful and great communicators. I would highly recommend.