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I planned to send personalized gift boxes to my family for Christmas, and the Le Gourmet Central team made the entire process so smooth.
Communication with Claire was excellent. We worked together to confirm addresses, delivery dates, and product selections. In the end, everything worked perfectly.
I tried Le Gourmet at the beginning of the year and have ordered from them several times since. Their products are truly delightful, and their customer service has been great. After one of my orders, I realized I needed to cancel a butter, and Claire handled it right away with no issue. They also include free items to try, which I think is a really nice touch.
My experiences at Le Gourmet Central have always been exceptional. Their canned fish and charcuterie offerings are top-notch, and their sweet treats are simply delicious. Customer service is exceptional, I highly recommend buying at Le Gourmet Central!
I ordered a French gift box for $250. I received it a week late, no communication regarding shipping. When I got it, two items were broken, and half the items were missing. When I emailed customer service about it, they said they are allowed to substitute items. But they never acknowledged that they neglected to send me half of the items. Do not buy from this company!
Several of us went in together to purchase more than $300 on gourmet foods for a friend's 50th birthday. I was in charge of placing the order. I emailed with a CSR to be sure the order would be shipped/arrive in time for the recipient's party. We agreed upon a ship date (had to be overnight because of perishable items), with an extra day just in case. I also indicated on the order form that I would like to be notified if any item was out of stock (they offer this as a tick box, along with a box for my email/phone number for contact). Lastly, I indicated that this was a gift and wrote a message indicating that it was from the group.
The arrival date came and went. No box, no email indicating it had been shipped. I contacted customer service and was told it was shipped on the expected *arrival* date, not the agreed-upon *shipping* date. When I forwarded the email exchange and the CSR saw that this was incorrect, she basically said, "sorry, but at least it will come tomorrow!" *three days after the party*
When the box did arrive, two items had been substituted without my approval - one was okay, the other was a duplicate of something I'd already ordered...and then card said it was only from me. Not the group - not the message I'd requested.
The food, once it finally arrived, was quite good. The company does sell good quality items; however, their customer service is severely lacking. There was absolutely NO concern about all that had gone wrong with this order. I guess I should be content with the shrug and half-hearted apology. :-(
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