Leisure Lakes Bikes - Daventry Avis 

I've used this store before and had no complaints, which is why this experience is so disappointing and, in my opinion, unacceptable.
I booked my e-bike in for a service with an agreed turnaround of 5-6 hours. I was told after drop off that a recall part was needed. Fair enough, but what followed was six weeks of terrible communication and worse service.
The part arrived after 3 weeks. It then sat untouched for a further 3 weeks because the workshop was "too busy." Nobody called to tell me any of this. I only found out when I chased them at the 6 week mark. If a job goes from a 6 hour promise to a 6 week wait, the least I'd expect is a courtesy call. I got none.
Worst of all... when I finally collected the bike, the original motor issue, the actual reason I booked it in, HADN'T EVEN BEEN FIXED!
This is my daily commuter bike. Six weeks without it meant walking long distances or paying for taxis, at real cost to me, because of a delay that was largely down to their own workshop scheduling, not the part itself.
Good service on a sale means little if it disappears the moment something needs fixing. I'd think carefully before trusting this store with a repair.

Great Service, very knowledgeable

Very pleasant experience when shopping for a new bike. Knowledgeable staff, all questions answered. Martin did my new bike handover, fitted my bar risers and saddle and was generally very attentive. Can't fault anything. Would not hesitate to shop there again.

Very speedy delivery and website easy to access and purchase- great company will definitely buy from them again and they are very knowledgeable and professional in what they do and know

Good prices, quick delivery and all as ordered.

Easy to order from. Great communication with delivery of my new bike. Bike put together brilliantly so I only had to put front wheel and pedals on.

A part was missing from the prompt delivery, but they very quickly and generously resolved it to my complete satisfaction.

Phone calls answered promptly and courteously. New bike handover by Martin at Daventry excellent. All staff in the store were attentive to customers. Huge selection of new bikes and accessories well presented in an attractive/interesting way. In all an excellent customer experience. Thanks

Always helpful and manage to get me the right parts even if they’re a special order.

Great help from workers will come back again :)

Highly recommend.
Fast delivery. Great communication.

Efficient ordering and bike was delivered by a nearby branch as specified. Helpful, friendly and informative deliverer. Bike seems to be well assembled.

Excellent quality cycling jacket for an absolute bargain price.
However I did not receive any notification of when it was ready for collection and had to chase it myself.

great service easy transaction

Brilliant Service! I have bought 3 bikes (and a good few accessories) from these guys and they are just great to deal with. Despite not being the archetypal "fit cyclist" (and not by some way!), they are always happy to spend time and explain things.
I recently had an ebike stolen whilst away in Derbyshire but a phone call to the shop resulted in all the info I needed from them to report the theft and an order to replace it made at the same time. I picked up my new ebike yesterday and I'm absolutely delighted with both it and the service yet again.
With apologies to those members of staff whose names I can't remember (70 yr old brain!) who have helped me but to Gemma, Ivan and Chris in particular, thanks you for everything - I really appreciate it all.
I cannot recommend the place highly enough. Well done all.

Good product at a good price. Prompt delivery in store, staff a bit slow at offering help even though I was stood at the counter.

Great service, the staff are knowledgeable and helpful. Mechanics have done a great job servicing my bike!

Fantastic service. Great advice, support during and after. And free delivery when the bike did not fit in my car

The bike was perfect and it was delivered within 48 hours of pms img my order.