LG & SC Ombudsman Avis 

DO NOT waste your time, effort nor TAX MONEY on these NUGATORY CRONIES
If we all STOP using them their function and existence becomes DEFUNCT and we RECLAIM OUR Public Money back into the Public Purse!

They will "Investigate" the absolute bare minimum, if at all they do!

Don't worry about then hiding behind a Royal Mail Sorting Office PO Box. Inundate them directly here...

Local Government and Social Care Ombudsman
53-55 Butts Rd (Says it all!!!)
Coventry
CV1 3BH

They sing their own praises...

About us

For more than 40 years, we’ve been the voice of the public (GIVE OVER!). Helping (HINDERING) people put things right with their local council or adult social care provider as well as using (THE ART OF OBFUSCATION) what we learn from complaints (SHARPEN OUR TEETH IN THE ART OF BS) to improve (DESTROY) local public, and independent adult social care, services. We don’t take sides (A HUGE BS TO THAT!): we make fair decisions after listening to (ONLY THE LOCAL AUTHORITY) both sides of the story and weighing up all the evidence (ONLY FROM THE LOCAL AUTHORITY, EVEN THAT BEING SELECTIVE!). Our service is free (PAID BY YOU THE TAX PAYER!) and we are committed to delivering value for money (SEE SOME THE EYEWATERING SALARIES BELOW, THAT WE THE TAX PAYER PAY, WHILST WE THE POWERLESS PUBLIC ARE STRIPPED BARE OF ANY FORM OF JUSTICE AND MADE TO SUFFER FOR THE PRIVILIGE). We know that our success depends on the integrity (WHAT'S THAT THEN?) and skills of our staff.

Read it and weep my fellow suffering commoners!

Whilst we continue to suffer not only the INJUSTICE callously inflicted by these NUMPTIES, but also the ever increasing poverty and most certainly INCREASING Council Tax, Local Authority Cuts, Artistic Corruption etc, they gave themselves a PAY RISE!

The council tell me I have exhausted the complaints process and go to ombudsman. The ombudsman tells me to go back to the council. All correspondence has been submitted. Seriously it’s a joke. Does anybody actually ever review a case there. I’m extremely disappointed.

As with other reviews they seem to always take the councils side regardless , name on a act was not correct and misspelled was not shown / explained costs and showed no Identification which should make this void , company acting on behalf of the council when I rang removed the fees then said they didn’t when requested the phone call recording they didn’t have it (surprise ,surprise ) or logged , the body camera footage had been deleted even though I requested this from the start funny thing is the company told the Ombusman they looked at it and
They did show identification so they believed them
Even though the same case of points I made wasn’t believed without footage ? How can that make sense ?

In regards to my name not being correct while enforcing a debt they suggested that it is a matter for the court and not them so why not tell me this first instead of giving a final response ruling they were not at fault ?

Don’t bother trying with the draft response as they won’t change it then make it sound worse making you feel like the bad one after 8months of worrying and stress I would say this has added more to it and wish I had not bothered , as with other reviews this had made it harder to deal with the council I couldn’t pay my normal council tax
Bills as the reference number then didn’t exist after making the complaint and have now apparently found more debt from
Years ago that i now have to try fight myself knowing there is no one who can help

The most useless Ombudsman in Britain. Their ‘work’ is a waste of the complainants’ time and if they are paid by the public, this would be a waste of money too. The LG is another racist organisation indulging in denialism to decline investigation of discrimination and racism by the very white Lancaster Housing Team. If I could, I would give them less than a star for their racism and their spiritless, wishy-washy and numby- bumpy ‘service’ called falsely by this useless “Ombudsman” ‘fair and independent’. Rubbish!

Like most reviewers I had no choice but to escalate my stage 2 complaint about the behaviour of my Council, as they refused to have any further dialogue and deemed their final verdict and dismissed with lies my complaints. I waited 6 months almost to get a final report after the LGSO Officer investigated my issues raised. As expected the robotic response was as per in line with supporting the Council and ignoring all the evidence and making me to look like the perpetrator. This organisation is not fit for purpose and just an extension of the Council.

Not fit for purpose. Should be closed with immediate effect together with many other quangos . I would not even give it one star .No idea of the law with a could not care less attitude. Completely inept in my case at every single level. The previous Head did not respond ever

Absolutely disgusting and they are supposed to be neutral..no way on this planet are they neutral when it comes to Councils! They bend the rules ….hows this….a holiday parks licence is in breach re my concrete base being too small as per the requirements of the licence…states ‘should be big enough to support the full footprint of the caravan..must have one metre to the door opening side to walk on. My concrete base is 3ft too short and the rear hangs over saturated land causing my caravan to sink!. there is not 1 mtr to the side to walk on….confirmed breach by council licence provider, confirmed breach by Head of Place they decided that they can leave my caravan to sink and take it off when the lease is up….2026! So their land that saturated and floods, their concrete base that’s actually broke in two and moving, their breaking of the Agreement from the start, which was illegal and they took my fees for something that was not up to the standard required by the site Licence even though they were told to rectify, they chose to ignore the licence provider at the Council. So after complaint procedure gets to Ombudsman where someone who gathers the paperwork and information and remains neutral asks for paperwork that the council won’t provide so I forward it and I’m closed down end of ….i found by accident as I was going to send something across in the portal….so this neutral person decided that they were not going to forward my case to the Ombudsmen??? Stating that the overhang of my caravan on the concrete base was very minimal and they didn’t consider it required an enforcement made on the licence!…the overhang is at least 3ft and at the end of the day the Licence states ‘the full footprint….’not full footprint less 3ft!!
Company and council happy, planning permission gone through and they’re building more concrete bases for more lodges and caravans……community unaware etc
Says it all…..a licence in breach of course they don’t want an enforcement made…….absolutely disgusting!

Made a robust complaint to the LGO which took months for them to investigate, staff 'work' from home, so that says it all.
Total waste of my time, don't even think of engaging these muppets. It's a cut & paste exercise for LGO.

Raised concerns about the Ombudsman decision around a local authority not having Organisational Abuse Complex Case Procedures to conduct historic abuse cases and they threatened to ban my email address. This organisation needs an investigation into malfeasance as it is not fit for purpose.

This is one big wasting time i disability person i writing complain to IGO hi accepting fake documents from Council and closing case now i double waste time because main case waiting for allocation. Case number 23 010 023
How this is possible any inspectors not checking fake documents??? I don't know how this is possible disability person not have any help for 13 years ? and Governament Obmudsman Service dont see any problem ? I don't know bad i know somebody now mast answering for main complains.

Waste of time swear it must be like a raffle where they just pick who they help
Excuses to why they wasn't going to investigate but it felt like they was only hearing the local authorities side of things and I would be interested to know in how much of my 11 year old non verbal childs case they actually looked at think I may go to the papers and news may have a better outcome than using these thinking you are going through correct channels
Wish I had read reviews on here 1st and saved myself wasting more energy on something that's one big mess and wrong and every level

If I could put zero I would, these will not help you if you go against the county council? Make your own mind up? I made contact with them about the council charging for care more than my sister received in income at the time, I also found out she was in the hospital care also at the time and they still charged her? Never contacted any of her family about this £5500 debt and I find this disturbing? No point in ringing these, all a closed shop at the council to complain, dreadful

Without the intervention of LGSCO I would not have received a refund of care fees from Herts County Council (HCC). I had exhausted HCC's complaints procedure and they were unwilling to budge on a refund despite admitting maladministration and failings in service. When faced with the prospect of an LGSCO investigation they did a complete u-turn and refunded me. The LGSCO representative contacted me promptly and kept me well informed. I have knocked off one star from the review because HCC capitulated obviating the need for an investigation thus making it easier and quicker for LGSCO to resolve.

The service is not actually interested in the most vulnerable members of society. They demonstrate an acute lack of perception, empathy or acknowledgement of the stress that families go through - not least to make a complaint, never mind the actual focus of the complaint itself. I'd question the suitability of the assessors, as it would appear that they make their life easier by suggesting that you don't even have a complaint in the first place and therefore refuse to assess it. Not fit for purpose, feels a tokenistic gesture that actually supports the failings of Local Authorities as that makes everyone's life easier - but not those who have been failed.

The LGO refuse to investigate my local council for corruption. It's to do with how much taxpayers' money it will cost, apparently.

The initial complaint form limits the amount of information you can supply to support your complain. This results in a failure. If you appeal and supply evidence that supports your complaint it goes back to the original assessor who again rejects your complaint without specifying where you are wrong. In their small print it says that they will select the information that they will consider. I suspect that they use the tea lady to fill in, perhaps due to staff shortages

They side with the council and sabotage the complaint. Not fit for purpose

This service is not fit for purpose and is completely biased in the Council’s favour despite compelling evidence. Absolutely pointless raising a genuine complaint with them - 99% bad reviews on Trustpilot tells you everything you need to know! This service is a complete waste of money and serves absolutely no purpose other than protecting Councils and allowing them to accept no accountability for their actions. In turn this allows disfunctional behaviour to breed. This service might protect Councils in the short term but longer term the consequences of allowing disfunctional behaviours to continue takes its toll. No surprise that so many Councils are heading for bankruptcy!

Complaint escalated to the LGO before Xmas last year, as our so-called County Council refuse to do maintenance on land adjoining our property, and have not addressed the problems with flooding that has occurred on numerous occasions to properties in our road.
The LGO first closed our complaint on a technicality after making us wait nearly 3 months. Then when we got the complaint resubmitted, they just re-closed the complaint again with No Further Action.
A complete waste of time and effort, however we do at least have the negative Final responses from both the Council and the LGO, so if we are now flooded we can prove that we took the complaint all they way and we were ignored....that's the only good thing to come out of it! Seems that the LGO is just another quango taking up public money for no reason.

The LGSCO ignored a very serious complaint about blatant corruption and inappropriate behaviour by Chichester District Council Planning and Enforcement Department. Even if you submit all the evidence, they don't even bother to start to investigate 99% of complaints. The LGSCO is a complete and utter farce. It is a waste of time as it doesn't do it's job properly and all of the staff are crap. It should be disbanded and a proper regulator put in it place. I would give zero stars if I could!