Life Fitness UK Avis 32

I bought a cross trainer that is now out of warranty. The Go console board has packed up and was quoted £348:00 just to get an engineer out. Then he diagnosed the console had just died. I was quoted £340 for a replacement. The customer care of this company is a joke. Be warned if thinking of buying Life Fitness equipment.

Whilst using the cross trainer at my local Nuffield the back joint failed and the machine collapsed on one side hurting me ,

Took out the platinum service agreement sold as any issues will fix and respond for repairs in 2 days more closer to a week…
For five years refused to fix rust issues on your site equipment and think it’s acceptable as general wear and tear
Horrible customer service never use again

Absolutely trash. Mostly plastic . Break all the time. The software is even worse. Gym unworthy. If your gym uses this brand. Change gym.

Life Fitness are superb. I first started with their commercial grade treadmills and cycles in 2001. Since then I have had a classic Life Fitness elliptical trainer, and this was replaced free of any charge to me by the latest Arc Trainer when I encountered some issues with an approved Life Fitness refurbished Arc. The Sales & Marketing Director called me personally and sent her team of engineers to remove the first refurbished Arc with a brand new top of the range Arc. The engineers were superb. The Sales & Marketing Director was superb. There are no superlatives that exist to explain just how good Life Fitness are.

This is a late review for which I apologise profusely but it is only recently I have become a Verified TrustPilot advisor.

What an incredible company! So impressed with them… great customer service/ helpful / well priced / fab installation / delivery- pretty much all you could ask for ! Particularly Megan Morris and Nicola Moore… really thank you guys for such a great experience. Would recommend to all!

The worst customer service.

I have had to replace my speed sensor on my home treadmill 4 times, something the shop I purchased it from has never even heard of on a home treadmill. And now the motor has failed. Again the manager of the shop has never heard of this happening on a home treadmill.

On each occasion I contact customer services they take at least a week, or more, to even respond. Absolutely no consideration that my treadmill is out of order. I am currently waiting for a response to an email I sent 2 days ago, and my treadmill isn't working, again. And the cost to repair it is the same as a new treadmill!

Seriously unhappy with their customer service

Ich hatte ein Problem mit meinem Crosstrainer X1 von Lifefitness. Herr Oliver Schefranek von Sport Tiedje in Mannheim, Verkäufer meines Crosstrainers, stellte für mich den Kontakt zu Lifefitness her. Frau Gezgin vom Kundendienst von Lifefitness meldete sich umgehend bei mir und nach einigen Fragen wurde die Ursache für das Problem diagnostiziert. Nach Bestellung des Ersatzteils reparierte heute, 15.5.24, Herr Christian Müller, Servicetechniker von Lifefitness, meinen Crosstrainer. Vom ersten Kontakt bis zum Ende der Reparatur war alles perfekt. Herzlichen Dank an Frau Gezgin und Herrn Christian Müller für die jederzeit freundliche und kompetente Erledigung der Reparatur meines Crosstrainers. Besser geht es nicht😄👍.

Terrible!!!

Bought a brand new E5 crosstrainer straight from the showroom. After 17 months, it broke down completely.

Reached out to Life fitness and they stated that no warranty whatsoever applies. Their apparatus = your problem.

Turned out that the printed circuit board failed. A PCB is no wear part and it definitief shouldn’t fail after 1.5 year. Just terrible quality it is. No more, no less.

The only solution they could provide was to pay big time to have it solved (with no guarantee off course)

Gute Geräte, aber gesetzlicher Gewährleistungsanspruch wird einfach ausgesessen

Ich habe für mein LifeFitness-Gerät X1 nach 10 Jahren die defekte Konsole durch ein Ersatzteile im Wert von fast 500€ direkt von Lifefitness in München bezogen, dazu noch einen neuen Stellmotor für fast 100€, alles in Absprache mit deren Technikern, was gut lief.
Leider treten Probleme mit der neuen Konsole auf, die ich gekauft habe. Die Herzfrequenzmessung funktioniert nicht zuverlässig, der Puls wird einfach immer wieder für einige Zeit (30s bis hin zu Minuten) nicht erkannt, was zu erheblichen Beeinträchtigungen meines Trainings führt. Verschiedene Pulsuhren zeigen den Puls ohne irgendein Problem an.

Im Februar 2023 kontaktierte ich den Kundendienst, um das Problem zu lösen. Ich Bat schließlich um Austausch der defekten Konsole oder um Erstattung, da sie noch unter Gewährleistung stand.
Zunächst wurde mir gesagt, man könne nicht tauschen, da man nach mehr als einem Monat ja meine Rücksendung nicht wieder an das Lager legen könne. HALLO??? Wenn diese Konsole defekt ist, wieso wollte man diese dann wieder ans Lager legen?

Als nächstes hat man auf die Garantie verwiesen, die Lifefitness in ihren AGBs auf 6 Monate für Ersatzteile einschränkt.

Als ich mich dann auf die gesetzliche Gewährleistung berufen habe schreibt mir der “Teamlead Customer Service Solution” folgendes: “Bitte beachten Sie in diesem Zusammenhang, dass diese gesetzliche Vorgabe sich auf Güter bezieht, nicht jedoch auf einzelne Ersatzteile von Gütern.”

Dass auch ein Ersatzteil ein Gut ist, sehen sowohl ich wie auch mein Anwalt so. Es gibt im Gesetz auch keine Ausnahme für Ersatzteile. Eher steht da, dass sogar der Aufwand für die neue Montage übernommen werden muss.

Ich habe dann letztlich schriftlich und per Einschreiben eine Nachbesserung im Rahmen der gesetzlichen Gewährleistung gefordert, mit Fristsetzung. Diese Frist hat die Firma einfach verstreichen lassen. Man sitzt meinen rechtlichen Anspruch vermutlich also einfach aus und hofft, dass mir der Rechtsweg zu mühsam ist.

Ich werde das schon aus Prinzip nicht auf sich beruhen lassen und mit Anwalt sowie Verbraucherschutz das ganze weiterverfolgen.

Nach dieser Erfahrung würde ich kein Lifefitness-Gerät wieder kaufen. Schade eigentlich.

After reading reviews on here I thought I would update people. I’m 10 years in to using life fitness bikes and treadmills. Still to this day I would only ever, ever, ever buy life fitness cardio products.

Yes. Things like treadmills do go wrong. All brands do, but life fitness are there in a flash and have always resolved my issues. For example I spent 5k on a treadmill and from out the box it wasn’t right but they were out two days later. Diagnosed it and the deck was machined wrong in the states. New one ordered and fitted. Other brands? Call out charges and engineers that don’t know what they are doing. Or simply the product is cheap and they go wrong again.

Please don’t be put off life fitness. They have excellent customer care and have looked after me and friends for over 10 years. Something as complicated as a treadmill? You need a company that will work with you to resolve issues which they do. Especially Megan who looks after the North West area. Even fits me in around work. Thanks Megan.

There isn’t a treadmill out there that won’t go wrong. If your looking for a treadmill go for the T5.

Waited over 4 weeks for an engineer to come out and he didn’t show up on arranged day. Turned up 7:20 next morning without notice. After playing about with machine said it needs new parts and said it’s now usable for meantime but I have already had to put it out of order. Asked for my other two treadmills to be serviced, engineer literally walked on them for less than a minute and decided they were in “full working order”. Charged £76 per machine for this. No doubt I’ll have to do without this treadmill going into the busy new year.

bought a commercial treadmill for home use. Needs service as the incline not operation. The service department is horrendous. They say a technician will call etc. you follow all of their instructions to get service yet nobody calls for days/weeks. So far I have wasted over a week and many hours on the phone with them to try get service. And when you call- they sound like a 3rd world country As of now still waiting despite multiple phone call and emails and on the phone they keep telling me "they are escalating it" terrible company for service

My Advice - Don't Buy Life Fitness Equipment

I bought what I thought was a domestic 'premium' quality treadmill F3 model. The deck fractured / split on the underside (no wear point here) after 130 hours (1,200km) of normal domestic use (we are not heavy people). Belt was lubricated regularly.

Clearly very poor design / manufacturing quality. It was out of warranty period but really IMO this is not fit for purpose equipment. LF quote £600 to fix which I consider excessive for a part that should easily last 10+ years without failing. Why would I pay this only for it to probably fail again. Going for an aftermarket deck at 25% of the price. Brand should be embarrassed that it can't produce adequate quality equipment. I also bought an LF bike and that is so uncomfortable it has never been used. NOT RECOMMENDED.

Rubbish product (Treadmill T3), rubbish service, expensive aftercare.

Running deck cracked right across 1 side and went through to the other. The engineer who came out said “it’s just plywood and a bit of laminate. £2500 wasted. The company want all
service costs paid for before they schedule a visit (imagine if car services worked on that principle

The on-line payment service lost 2 payments which further delayed the service.

Honestly, don’t bother with the home treadmill. Will be writing to the CEO as the Northampton staff are a waste of space.

Terrible customer service. I bought 20 ICG bikes for my spin studio this year and I’ve had no end of issues with them. The customer service team at LifeFitness are unhelpful, rude and slow. Nothing ever gets sorted punctually, it’s always a back and forth over email with a different team member. They often contradict themselves. I wouldn’t use LifeFitness again and would urge others to look elsewhere too. Clearly by the current 2 star rating, I am not the only person who’s experienced issues.

We've recently purchased a Life Fitness Arc Trainer, and have had issues with it ever since. I love the original CYBEX Arc Trainer (never had any issues with it, and always wanted one), until we bought a brand new Life Fitness Arc Trainer model. Recently, the machine stopped working entirely... and it's been impossible to reach customer service. $5000 stolen from us by Life Fitness. We're planning to seek legal advice, if Life Fitness doesn't resolve this.

Would give no stars if that were an option. I purchased a treadmill less than two years ago and the motor has already gone bad. They replaced the motor to the tune of $1200 even though my parts are under warranty. I did not approve of this charge on my card but it was charged anyway. I have left four phone messages with billing, spoke to a customer service rep who said he could not help me and sent an email via their website. Honestly, the Proform I had for many years was better than the one I bought from LifeFitness for $2500 more than my Proform. It is interesting how I cannot post a review on the LifeFitness website!

I have honestly never been so impressed by a member of staff ever. I spoke to Amy King over the telephone and she was absolutely amazing!!! She was extremely professional , helpful and really went out of her way to try to help me resolve my issue as quickly as she could . I honestly can not even explain how wonderful she was , she is an absolute asset to life fitness and I hope you are lucky enough to be served by Amy, truly amazing !!

It has an overly complicated interactive screen, a pain in the backside to sign into, very touchy on screen buttons, video card won't keep up with YouTube videos. Very disappointing machine to use.