Lightwater Valley Avis 

This attraction is by far the worst since lockdown was eased, got to the attraction at 10:45 mass unorganised ques when getting in no staff monitoring this people didnt know where to stand there was a few dots on the floor but didnt indicate where it started or finished, no staggered entry times to avoid this no social distancing what so ever this is the only place I have been to that was like this,

Second went for dinner once again no social distancing was being followed in ques, tables where a mess noone was going round with sanitiser I had to ask for some and wipe my own table,

Ques for rides again just people squashed together,

I am exempt from wearing a mask, got on every ride apart from one where I was basically spoken to like I was stupid apparently needed a white wrist band this is my fault I didnt see it on the website,but I dont see why anyone should have to be asked to be labelled again been to many attractions this is the only one that I've seen this system, or if this is the rule it should be pointed out upon entry and followed throughout the park not just by one person,

Sent an email to the park regarding my points received an email back quickly only going over the mask issue even though I'd made four points, it was pointed out that all staff had health and safety training yet only one person was following the park rules so may need to be revisited,

We left the park early and disappointed, I really hope things are looked at soon as big crowds with no social distancing across the park will literally be a breeding ground for covid,

My 2 year old daughter dropped her Teddy over the side of the train, she leant against the door of the train, which flew open, allowing her to fall on to the track whilst the train was still moving. Astonishingly she wasn't seriously injured but potentially it could have been far worse. We were disappointed that LWV, didn't get in touch to make sure she was alright and explain how the incident could have possibly occured. In my mind there is no way that the weight of a two year old could push open one of those doors. I wrote LWV and this is the response I got from the General Manager. Possible the worse customer service I have ever witnessed.

" I am sorry you were disappointed that no one called you regards your daughter and husbands wellbeing, but as both your daughter and husband appeared to have no signs of any injury and declined the offer of first aid we assumed they were both fine.

I too am concerned as to how the incident happened given your daughter was under the supervision of her father. If she were seated correctly there is no danger she could have fallen from the train so I am unsure how she could have leaned over the door and that it opened.



I have spoken to the train operatives both who are very experienced, reliable and of a mature age and they inform me that all the carriage doors were all checked prior to the train departure and all door locks were securely fastened. The doors again were checked following the incident and they all functioned as they should and closed securely. I, myself have checked all the doors and once locked they will not pull open.

The train speed at the time we calculated to be less than 4 mph as the train was coming to the end of the ride and our scare operatives walk alongside the train in character for effect. It was one of our character actors who came to the aid of your husband and daughter.



The train has operated for 35 years and to my knowledge no one has fallen from it, that said given what happened rest assured we will of course be reviewing our procedures."

We went on Saturday with the kids and it was a really good day out.

We had a great day out here with our 5 and 7 year old.
plenty of rides for this age range.
Loads and loads of green space as well to just run and play.
Loved it - well done.
Doesn't get a 5 star though as it needs to better its shows!

I LOVE IT I WANT TO KEEP THE BLACK PEARL I would kiss the ride if I could