Deplorable as not consumer friendly
I get my medication from their Patient assitance program, for which I am very grateful. Only issues I have is that: called them to check on if & when my prescription will be mailed. On Hold for over a 1/2 hr. I make the recommendation: use the call back system: if all representatives are busy, have customer leave message & request a call back! That would be more beneficial to the consumer then have us wait on hold for so long. 3/13/23 Update: same issue as before. I am trying to get information on when my medication will be sent & on hold forever. PLEASE Lilly: Invest in a better way to assist customers, as the current one is not functional! Again I suggest: with long wait times: you should take the customers # & assure them to receive a call back. I need to know when to expect the delivery of my medication especially since it needs to be refridgerated upon arrival! 3/27/23 update: I am still trying to contact the care foundation to ascertain when my medication will be delivered. I have called numerous times & kept on hold forever &*still no answer as to when to expect my delivery. I need my medication & other then the phone # & fax # I can not reach them even by email. So I have called a # times; I have faxed request multiple times & no response. There should be a email contact in this day & afge. So as it stands I do not have my medication even though my application was approved. Deplorable service.