Liverpool FC Avis 

Paid out 600€ for two hospitality tickets in Brodies lounge - terrible food - everything smacks of cheapness. Went for the complimentary drink at HT, son went over to get a tiny soda was told he could not have one without the token. I bought him one at the bar £4.60 - Liverpool FC has been taken over by a money grabbing mafia.

Betrüger!
Keine Ware und kein Geld zurück!

Website is so confusing you have to be a computer pro to navigate .As a member I think I’ve had enough and will not be renewing.Genuine fans have NO chance of purchasing tickets .There are plenty of tickets available to buy for twice the face value on websites such as Livefootball tickets.com etc .Touts sell them openly on social media for hundreds of pounds but the club says no tickets available for you to purchase when you try to buy .The whole process is absolutely ridiculous and the club do not care about genuine fans .

Liverpool FC Members Account/Website
Having navigated this MAZE of a website which is more interested in selling merchandise rather than being an easy to use portal for paid up members, it is impossible to find the option to 'Forward' or 'Transfer' my ticket.
This has been a problem for years and the management are clearly not interested in LISTENING or IMPROVING.

Ordered a signed and framed photo and it came poorly packaged with a crack in the plastic frame. Been waiting over 4 days for a response, not good enough.

This site is not fit for purpose they think because they are a massive company they can treat people with contempt we have been trying to return a kids shirt for 2 weeks and all they do is make it difficult for us on every inquiry do not use LFC on line merchandise because if u have a problem they are not interested STAY WELL AWAY

The customer service Liverpool FC online shop is 5*.
Great products and service.

Season ticket renewal at ground , queues of people and one counter open ,
After 40 minutes wait, second window opens , first thing asked "why aren't you renewing on line ?" Explanation given,which I don't think she should have needed then said quite abruptly can renew season ticket but can't do auto cup renewal would have to arrange a call ? What! Is this another way if getting you to go online , pushing older season ticket out

Got a signed luis garcia photo for my son for xmas... it was framed but instead of glass it is plastic?! to make matters worse it was smashed straight through to the signature as well. £150 down the drain!!

Just absolutely treat fans like mugs

I have a hospitality ticket to Liverpool v Nottingham Forest. I have read the update and spoke to your customer service teams and quite frankly its unacceptable the approach the club are taking. I understand completely that the stand isnt ready but its so hard to get a ticket that a refund doesnt work.

Perhaps if you guys could see the face of a 7 year old when you tell him his birthday present is cancelled and the club can do nothing then you would understand the hurt it causes. 

We've paid fan cards for 2-3 years and got nothing in the ballots. Weve ended up going for hospitality tickets on his birthday just to get him over for a game this season and this ruining of his birthday is perhaps worse than the £400 we have thrown away on the cost of flights.

Simply giving me a purchase credit WONT be sufficient! as i will never get enough games to get high enough up the queue for me and my so to get to a match.

There needs to be a guarantee of a ticket in someway. Either a non hospitality one in the future at a regular cost or to another seat in the ground for this match. A simple refund is not useful to me AT ALL!

Wouldn’t even give a 1 tbh I’ve never had issues with c.service but just lately there rubbish pictures on the site are not the same as item ordered apparently the duvet sets you can tumble dry on low and in the same description it says do not tumble dry I’m still waiting on a reply some something else absolutely rubbish carry on and I won’t buy that’s simple now got to send 2 items back as no reply from these so I’ll just get a refund AGAIN 😡

Their membership programme is a scam. AVOID.
You pay £35 for a "welcome pack" that never arrives. You then see that your membership will only ever get you one ticket. So you have to either get a friend or family member to sign up and pay another £35 or go to the games alone (if you can get a ticket, which you can't). I can't go alone as I have autism and don't do well in crowds by myself.

I explained all this to them and they said that, as I was over the 14 days, I couldn't get a refund. I checked and it was 3 days over. I explained all the above and that I never recieved the "welcome pack" either. They don't care. Literally only after the money from loyal fans.

Please avoid them at all costs. Their membership scheme needs a complete overhaul and their internal business practices are nothing short of archiac.

Several emails back and forth and nothing is happenin. SCAM

I purchased 1 adult and 2 child fan cards and tried all year but not been able to purchase 1 match ticket. Instead I've paid the best part of £100 for a couple of pencil cases, a poster and a cheap drinks bottle. This is how life long local fans are treated. I've no idea why season ticket holders, who are already attending the game, are given priority to purchase an extra 4 tickets which they can sell on.

Bought multiple times through the website, and there have been a few hassles, but customer service has always been very helpful, and the items have always arrived...even after Brexit.

Horrendous service from the online shop.

Placed an order and paid for premium 2 working days delivery £6.99. Now on day 5 and the order is still showing as being processed hasn't even been dispatched. The items have been chosen by my 7 year old to give his Dad on Fathers Day. They now won't be here and he has no gifts for him.

Tried to contact by the online form and it says 48 hours to reply.

Got through on online chat who were useless and said I have to wait for an email! I asked for an email address to log a complaint and was given the online form again. I asked again for the email address and received a reply saying to wait for the email and the chat function was terminated there end.

Do not under any circumstances buy a membership for LFC you have been warned.

Nice to know I’m not wanted or valued as a fan since the 80s what a joke this club has become

Ordered a Jersey off the online store 3 weeks ago to ship to Ireland. Jersey was dispatched in a timely fashion but their choice of courier company's is an absolute joke. Not only are they using the worst rated courier company in Britain, but also use the worst courier company in Ireland also. Typical FSG business model of charge through the teeth for the product they are selling and use the cheapest sh!t they can after the money has been taken. Fastway couriers have the package down as delivered but no attempt has been made to do so

Tour was fantastic a must see , thanks to stewart

Liverpool Tour- The tour was fantastic the staff doing the tour were also really friendly. You could go around the stadium at your own pace and stay as long as you needed. However it was ruined by the rude lady at the photo part there was an older lady and younger lady they were rushing everyone through. Our turn the older lady pulled a face to another customer as we were looking at the pictures wasnt very happy with the picture so two of the group walked away however my 10 year old son wanted one so i said to the lady i cant see the pictures she said no i thought you didnt want one sorry too late and made a comment to her college pulling a face my son was very disappointed and ruined the experience she was rude and don’t expect to be treated that way.

Absolutely diabolical. Wilko nation from rattler cider told me to join it was a cult of something sinister. He exposed himself to geese after supporting this club always the victim never to blame