livingcity.co.uk Avis 44

**AVOID** If I could leave minus stars I would! We’ve had some shocking property agents in the past but Living City top the lot. They are truly awful. Unable to provide accounts upon request, distinct lack of comms and just unprofessional. The only way to get rid of these organisations is to report them to the Ombudsman, which as leaseholders, we have.

Worst property management company took over management 2 years ago and have homeless people occupy the parking, pee, living there overnight. Service charge over 3k per year no facility, irresponsive, ignorant service, like this kind of property management company should close for good

their service is unimaginable insanely bad, all good reviews are fake.
I live in a property they change the fob system and only provide 2 fobs each units, landlord need 1 fob and our unit lives 4 people need 3 more fobs. From last week keep asking how to order the fobs, they keep asking questions and not provide the bank account for me to pay for the fobs for over 1 whole week, now the last step the fobs team who absent yesterday (because she is the only one working) and today ask me landlord's name and said need 24 hours to reply the bank details to pay for the fob. And do not know when they will mail the fobs. Means more days. They are the most ignorant inhuman property management company ever exist

Livingcity are an excellent client to work with. The team are responsive and I enjoy working with all of the site teams.

Worse than FirstPort

I've been a resident under Living City for over 18 months now, and I can confidently say they’ve been fantastic to work with. The management team is always professional, Victoria Harrison has been a dream to communicate with, always helpful and very knowledgeable.

A torrid time during the Cladding Crisis has coloured my opinon somewhat in that I felt they didn't necessarily always have Residents best-interests at heart, but instead answered to their Landlord, when it's the Residents who effectively provide their funding through the service charge. However in reality, that's a feature of any such Managing Agent.

That said, in the past two years or so I do feel that they have become more pro-active and do seem to listen more to Residents concerns.

In particular I have been impressed with the Senior Property Manager Robin Mussell who has always been very responive, helpful and professional in his handling of any issues.

It's also worth mentioning that in any dealings I have had with their Accounts Department they too have been friendly and helpful in responding to any queries.

I find the entire site team very approachable and responsive.
The building is in great condition and very clean.

i've called into the office a few times and been welcomed with a smile with whoever is on the desk and both Robin and Mitesh have answered any queries and helped.

I have been to a resident meeting where some news on insurances and rates had been discussed although there were some very upset residents(as they should be) Robin was very calm and handled the many questions very professionally.

Great job team keep up the good work!!

We are Directors at a complex in Didsbury.
After swapping and changing, we finally found our Management Company in Living City.
All our queries are answered promptly, and work attended to quickly and to a high standard.
We also bring in other builders of choice to compare prices.
Yes we are very satisfied.
Thanks go to Victoria our Manager.

Had a good experience particularly from Victoria H who helped navigate the freeholder and residential arrangements in a clear way

I've had a great experience with Living City Asset Management. They’ve been professional and responsive, and I especially want to highlight Robin Mussell, who was incredibly helpful in resolving an issue I had with my car park space. Robin handled everything efficiently and kept me updated throughout the process. It made a real difference and was much appreciated. Thanks again to the team!

I have found Living City, Robin Mussell, the Senior Property Manager and his team to have been most responsive to my requirements as an owner of a Greenquarter, Manchester apartment they manage. The service charge/budget reports are comprehensive and delivered in good time, and one feels the estate charges are well managed.
The three monthly owners/residents meet-ups via Microsoft Teams are most informative and detailed.
Following the issues with remedial works after Grenfell, Robin and his team were responsive to the funding/remediation requirements, initially with the Building Safety Fund and latterly with the developer. They have removed a lot of the stress regarding this process. All in all happy with the service levels.

Robin who leads the Green Quarter team has been great in terms of taking on residents feedback and implementing improvements within my building. He is knowledgeable about the development and proactive when it comes to making improvements.

One of the worst management companies ever. Maybe just after First Port but probably as bad as this lot. Level of service is almost not existing. They using some random contractors to deliver works. This is one of the examples to show how ''professional'' they are. We had a gardeners came to our estate and they removed most of the lovely green bushes from around our block. They were using kitchen knifes to do it!!!!!!!!!! Left a mess and broken branches. Now the area looks like there was a big storm that came, broke all the trees and left. Horrible, Horrible, Horrible Service. Unfortunately I can not attach photos!

We have a major problem with fly tipping here. I spoke with Martin (Gilder) he was very polite, friendly and professional. He listened to our complaint and dealt with it very quickly and efficiently. Unfortunately the issue is still occurring. We had suggested a solution and Martin is going to carry that forward. Hopefully we will achieve our objective. Thank you Martin for help and assistance.

They are best at providing worst serivce.

Our office hours 9 to 5, you can call our emergency number. Their emergency number is just like dead mail box and no solution.

Charging premium £££ and providing zero service. Left our whole building without water and but they are like next to impossible.
Very simple solution is put the new pump that hardly take 1-2 hour. But they are best at putting engineer and electricians for multiple visits so they can charge £££ and earn the money.

24x7 service is joke

We are out of water and after so many try finally able to connect on call. And the lady says it's not covered by our department and they just doing computer entries and we are out of water. The only simple thing is just to reset pump button but unfortunately they only can do.

If you can't do the job then what's meaning of paying you ?????

It is impossible to get them to reply to you. They are a shadowy organisation who will only reach out to you if they are trying to get money from you.

I was impacted by a fire that started above my flat back in August 2024. I've been displaced since then and I am not scoped to be able to move back for the next year. There was a in-person meeting with the London Fire Brigade (LFB) on the 20th September 2024. The LFB had invited the Bromley MP Peter Fortune and the "responsible person" from Living City and Moat who they had spoken to over the phone. The meeting was also open to residents who could attend. Peter Fortune turned up, all of the LFB turned up but no one else from Living City, Moat, Avison Young or LandSec. It was a spit in the face (but unfortunately unsurprising) to us residents who attended the meeting. The LFB continued to contact them during the meeting but it was confirmed that they had "mislead" (or lied) that they would be attending the meeting.

It's unsurprising to me as whenever I've tried to contact them about something quite serious, I haven't had a reply. Sometimes I'll get a reply if its easy, like when I've had to make claims for insurance following the fire, however thats a rare occurrence as nearly all of the issues they contribute to or need to fix are not easy. So instead of dealing with them, they ignore them entirely.

The most recent example is that I am challenging the service charges. As I'm not able to live at the property that was damaged by the fire, my argument is that it would be unreasonable to charge me service provisions and under the law I there should not have to pay them. However, Living City have declined any response to me or to Moat who are acting on my behalf. It's now been over a month since I challenged the charges and Moat are still collecting money for Living City for services that I will not benefit from for the next year.

The way they conduct customer services is leading them to do things that are potentially unlawful, such as not replying to challenges to service charges promptly, which according to the Landlords and Tenants Act 1985/1987 must be responded to within a month.

All this being said, the reason it's not a one star review is because their insurance team who have reimbursed me for the temporary accommodation costs have been prompt.

If Living City see this, please reply to me or Moat so we can get the Service Charges issue resolved.

DO NOT USE THIS MANAGEMENT COMPANY.
The worst service you will ever receive. They rip you off with higher and higher service charges every year and do nothing in return. I have written to all the Directors of LivingCity and not one response which speaks volumes.

£12,500 was added extra on top of our service charge for 5 residents to complete gutter roof repairs in a Grade 2 Listed building in West Didsbury. Our personal service charge for this year is just under 6K. No concierge, lifts or anything fancy and they keep increasing it. The buildings gutters are in disrepair causing major water ingress damage inside the building. A full repair was meant to be completed this year 2024, using the extra funds we are already paying. Now they are saying;

“The works required fall outside the scope of their management agreement in place at the development, and have not received specific instruction about the level of involvement regarding the proposed work to date.”

Utter lies, deceit and deception, they agreed repairs in writing in the service charge demand for 2024 and in emails. They even confirmed repairs would take place 2024 in the annual AGM. They take your money and do nothing in return. The board of directors of the development are just as bad by not having proper meetings with LC to approve the repairs to go ahead, the board are also complicit by letting this company get away with such dishonesty and poor management by the property manager at LC he lies in emails and has total mismanagement of the development.

Accounts are always delayed by months and shocking to understand, this way they get away with ripping you off. I have challenged them numerous times on their accounting. We are heading to the Tribunal courts to fight this. Their service is shocking do not use them as managing agents.

You will regret it and your service charges will double within year or two and if you need repairs they will totally fob you off and lie to you in emails. They continually go round in circles in emails so they don’t have to do any work. You call up and they say we will look into it and nothing gets done.

They have such poor communication skills, they don’t care about what they are managing and maintaining just increase and increase charges. I know that I’m not the only one on the development that feels this way. More people need to stand up to companies like this that do nothing but just take your money.