Lloyd Latchford Group Avis 

Absolutely excellent, very easy to deal with, response time is super quick

Thank you William for your swift response with regards to my insurance certificate. This is much appreciated and I am very grateful.

I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure I fully understood everything, which I really appreciated.
It’s not often you come across such genuinely friendly and supportive customer service, and it made the experience so much smoother and more reassuring.
Thanks again, Edyta—you were amazing! 😊

Emma dealt with my enquiry incredibly quickly and efficiently!

first time calling and i found Paul Fairweather very helpful, polite and knowledgeable. Resolved my issue without delay and in a professional manner.

Ainsley.

I received fantastic, efficient and polite service from Paul Fairweather today when I contacted Lloyd Latchford today with a query. Thank you Paul!

Speedy Response and great service

I needed my NCB evidence quickly for my new insurer and Ella sorted it out extremely quickly.

Thank you Ella for your five star service.

Very efficient service from start to finish by Amelia Drummond. Thanks very much!

Great experience, thank you. I needed to add my partner onto my car insurance and we had a tricky issue. Amy Robinette was very helpful and dealt with the underwriters quickly and efficiently to resolve the issue and get him added on. She kept me informed at all times.
Thanks so much Amy! :)

Great service from Lloyd Latchford, specifically Janis Jandavs who followed up with my claims history letter promptly.

Thanks again.
Ben

Needed to add an additional driver to my policy urgently and Ella helped and told me what to do and then added all within 2 hours. Exceptional service and very friendly x

I had a query on my insurance policy included in my car lease plan and William answered my initial question straight away and helped with follow up questions and advice. Thanks

The service we received from Lauren last week was excellent. Thank you for working so quickly on our behalf so that the insurance for our EV was not delayed by the bank holiday.

I’d like to say how impressed I have been with Lauren who went the extra mile to supply a document that was needed within short timescales and required Lauren to contact Lex Autolease. Lauren’s manner was extremely professional but also very personable & customer centric. Thanks Lauren

Timely and good quality service. I asked a question and it took less than an hour to get a good response / Thank you Emma

Had some issues getting my insurance set up for my new salary sacrifice car. Paul was knowledgeable, efficient and great with communication.

Policy query which was addressed and resolved quickly, with and email follow up (and confirmation) shortly thereafter. Great work by Amy Robinette. Thank you.

A small bit of context before the fun begins. I haven't chosen Lloyd Latchford. I retained my Octopus EV salary sacrifice car for a second year, the new term starts on the 10th of May, and at some point during that renewal Octopus appears to have appointed Lloyd Latchford as the new broker. As far as I'm concerned, this should be an admin handover. The car is the same, the driver is the same, the previous insurer was perfectly content with my history — nothing has materially changed apart from the letterhead on the certificate.
Lloyd Latchford have a different view of "admin handover."
I received their warm welcome email cheerfully outlining everything my comprehensive policy includes: unlimited audio and navigation cover, child car seats up to £100 each, even a generous £350 for personal belongings. Truly the small mercies you cling to when, on the 6th of May — four days before cover is due to commence — somebody finally rings round to ask whether you've had any claims in the last three years. I answered honestly that I had. And was told, with the breezy efficiency of an organisation that has only just realised it forgot to do its job, that I would be uninsured from the 10th until they "sort it out."
Brilliant. Genuinely impressive turnaround on a question that could have been asked at any point during the renewal process. A week earlier. A month earlier. Or — radical suggestion — before sending the welcome email and the certificate, both of which strongly imply you're, you know, insured.
The eligibility criteria, when you read them properly, exclude approximately every adult human being who has ever owned a car. Cracked windscreen? Goodbye. Somebody keyed your door in a Tesco car park three years ago? Goodbye. Speeding ticket in 2024? Hope you enjoy the bus.
What's striking isn't the strictness — insurers are entitled to underwrite however they like — it's that none of this is news. Lloyd Latchford have presumably had access to the existing customer book for as long as they've been onboarding it. The only person for whom this is a fresh discovery, four days out, is me. And it is exclusively my problem to solve, in a scheme where I cannot simply pop down the road and find a more competent broker. That's the joy of salary sacrifice: I get whoever Octopus point at.
Lloyd Latchford have somehow managed to combine the worst of both worlds: the rigidity of a Victorian temperance society with the administrative urgency of a tortoise on Valium. They have written to me as though I'm a brand new customer, treated me as though I'm a brand new risk, and discovered — apparently with great shock — facts that have been true for the entire previous year I was insured without incident.
I am, as advertised, comprehensively covered.
Just not, apparently, allowed to drive.

Called to update my policy with an additional driver. Did not have to wait long to get through to William who managed the process for me. William was polite, helpful and addressed all my queries appropriately and efficiently. All in all a very positive experience and an excellent customer service manner. Thank you