Lloyds Banking Group Avis 

I run a small support group for people living with Huntington's disease and I had a community account with Lloyds to enable me to pay for the hire of the room we use and other necessary items and to pay in a few pounds each month from our little bit of fund raising. Our account usually had between £50 and £200 in it at any one time. Lloyds then started charging us £4.25 a month to 'service' the account , which we just cannot afford. I requested that they waive this fee as a gesture of goodwill for our little account but they will not. I am disgusted that a bank making billions a year will not support volunteers doing a small thing for people in need. Needless to say, I have had to close the account. What kind of world do these people live in where they cannot help people in need. Shame on them

Incredible inefficient telephone customer service. Bounced around many people for hours for a relatively simple request, getting nowhere.

Hopeless Entity. In brief..
After 7 months still no refund of account monies.
It took them 5 months to return some monies in accounts. They sent a hand written letter from a branch with just 'Halifax branch' written as a header with a cheque! They then said no branch would ever send a hand written letter!! A copy was sent..they never acknowledged or admitted their error. Visits to branch proved fruitless, old woman seemingly on prozac began to deal with matter then wandered away then came back asking if there was anything else, statements never arrived. It's easier to go to court than ombudsman. Lots of wasted time. Individuals unable to solve. Easier to say just hopeless. Total arrogance. Pleased many individuals losing jobs as they close branches. Airheads. AI computers do a better job. No language, no time of life problems.

I’ve never had such a bad experience with a bank in my life. Today I spoke with a woman named Elizabeth from Lloyds’ Disputes Team, and it was the second time I’ve had a terrible interaction with someone from this department.

She was rude, interrupting me constantly, and clearly annoyed—even sighing while I was trying to explain my situation. Funny enough, I’m the one who should be annoyed, since it’s my money that’s at risk, not hers. On top of that, she hung up on me before I could even say goodbye, which I found extremely disrespectful and unprofessional.

Lloyds has done nothing to protect my money. They keep repeating the same script, telling me to “contact the company and cancel the subscription” even though I’ve already done that. The company is clearly a scam, and Lloyds offers no real support or action in response.

I no longer feel safe banking with Lloyds.
That’s why I’ve decided to close my account and move to another bank that treats its customers with respect and actually helps when there’s a problem. Absolutely disgraceful service.

Terrible service.
Lloyds stated that my password was wrong so I changed it, I checked and checked again.
I then went to logon again, Lloyds said the password is wrong - it wasn’t. So I changed it again as per the apps request and I did this in front of my partner to make sure I was doing things right - I was! The app still stated my password was wrong and now I’ve been locked out and have to wait a week for a code to come in the post.
A really bad app, very bad that Lloyds think they have the rights to lock me out of my account for an issue that clearly lays with their app.
Customer services close at 6pm, which is bizarre!
I’ve applied for a TSB account tonight as that’s is the only thing I can do to resolve this issue. I cannot believe Lloyds think they have the rights to hide my money.
Terrible terrible terrible.

Disgusting people. If you ever get a fraudulent transaction you will NEVER see that money again. Worst back I've ever banked with

Disappointing Experience with Lloyds – Lack of Communication and Inconvenient Account Closure

I’ve been a customer with Lloyds and generally expected a certain standard of service, but my recent experience has left me very disappointed and frustrated.

Back in March, I made a transfer (in bits) to someone, and the last part of the transfer was held. I was asked to call a number, which I did immediately. I explained everything that I was making the transfer myself and the money came from my other account. Following this, my account was unblocked and I was advised to move the funds back to my other account. Despite trying to do so, I was still blocked.

I had to call the fraud team again and again to explain everything once more, and finally got the account unblocked after they confirmed there was no issue. I thought that was the end of it.

However, on July 15th, I suddenly found out that my card declined when trying to make a purchase which was very embarrassing . I went into the branch to find out why, only to be told that my account was being closed with a closure date of the 18th of July, just 3 days notice. I received no prior communication: no email, no text, no letter, nothing at all.

This account is where my salary goes and where I have many direct debits set up. I’m now left scrambling to redirect everything, with just a couple of days’ notice and no explanation as to why the account is being shut.

The lack of transparency and communication from Lloyds has been incredibly upsetting. I feel completely let down, especially considering I tried to do everything right and was explained my stance when I called them.

I hope Lloyds reconsiders how they handle such situations. At the very least, customers deserve proper notice and communication when something as serious as account closure is about to happen.

Poorly Managed, Unfriendly, Uncaring, Non Customer Focused, Profit Only Driven Business, Run by a bunch of overpaid toss-pots with very little experience in customer service or people skills.

Missing from My account,never resolves anything.disappointed again

we have been with lloyds bank for 45 years and am shocked at how they are treating us ,we are not over drawn and have not been for years,we are in our late 60,s and can only assume its age related in the past 45 years we have had mortgages and loans and never ever missed a payment in fact we settled most of them early we have moved home and wanted aloan to improve our home how before even applying we were told we would not be successful , then i noticed our overdraft limit had been reduced by 1000 although we haven,t used it for a decade or more however it made ud feel sale knowing it was there if we needed it LLOYDES we need help now more than ever shame on you bad people BAD BUSINESS and the little fools in call centres who think its there money

Lloyds bank withholding child maintenance on an over drawn account which has been approved an IVA

IVA company have written to Lloyds telling them they consent to the 2 x £100 child maintenance to be transferred to the customers new account as the IvA is approved and these monies are owed to the children and were sent to this acc in error

And are NOT part of the Iva
And the over draft is being written off as part of the Iva - approved by Lloyd’s !

Lloyds told customer to obtain written authority from the Iva company
This was presented at the branch
The branch were incompetent and telling customer to send it to head office as they didn’t know how to process

Then head office is called again and asked where are the funds and letters and head office says go back into the branch to take a hold off the account to allow the transfer
Wouldn’t action for customer
Didn’t acknowledge receipt of the letters
Didn’t reply
Didn’t transfer the child maintenance
Requesting customer to go back into the incompetent branch and repeat it all again

Disgusting service
No one is trained in such issues
Batting the ball back to different departments
With holding funds

Disgusted! No wonder they are about to go out of business. I have held a platinum account for well in excess of 30 years, have had loans, credit cards and never defaulted on any payments.
Then yesterday I went into a branch with a simple request. Instead of answering or getting what I wanted, they tried to sell me something I didn’t want and did nothing to answer my query, in fact it has to be said that nobody listened to a word I said.
They gave me a number to call and when I called it I was told they couldn’t do it and referred me to the branch. I told them the branch referred me to them, but still insisted it was up to the branch, so I returned to the branch where I was treated with apathy and contempt and fobbed off with something grossly insufficient.
Now I need to get out of this sham and I am looking for another account.
I can only suggest that when the bank has ceased to exist and they find themselves looking for work, they consider one thing. Customers make pay day possible.
My problem could have been resolved very simply but instead you have driven me away.

If negative stars were possible on Trustpilot, I would have given one without hesitation.
Review: Extremely Poor Service from @LloydsBank

I’ve been a loyal @LloydsBank customer for over 30 years, but my recent experience has left me completely disheartened.

I called about an unauthorised debit on my main account and was transferred to Kiren from the fraud department. Her attitude was rude, dismissive, and completely unhelpful. She showed no willingness to listen or support me through the issue.

To make matters worse, my card was blocked and stopped without any notification, leaving me with no access to my own money — an incredibly stressful and unacceptable situation

Title: Still Ongoing Poor Service – Avoid at All Costs

YouFibre continues to provide a terrible service.
• No response to emails or complaints
• No resolution to persistent signal dropouts and slow speeds
• Just taking money with no accountability
• Service has been poor from the start, with no improvement
• Completely unprofessional – AVOID

I’ve lost working days and had to spend extra money just to stay connected. YouFibre shows no interest in fixing issues or honouring their contract.

#YouFibre #BroadbandFail #CustomerServiceFail #AvoidYouFibre #PoorService #NoSupport #StillNotFixed #OngoingIssues

Yet again , input details wrong ONCE on internet log in and account blocked. Now have to wait a week for a code to input , by post! Happens so often. Phoned dopey switchboard girl who said yeah, it does that.

The credit card fraud department is absolutely useless, I provided proof that the company who had debited £40 was fraudulent, that I was at work when the transaction was made (I don't have my phone on shift) and they still refused to reimburse. They acted like blocking the merchant from debiting in the future was a huge chore. I wasted a whole day talking to them and only got recurring payments cancelled at the end of it.
I was going to transfer my current account to them but I'm so grateful I didn't.

One of the worst Banks you can bank with don't be fooled they lie about every thing the worse banks ever honestly they froze my account and I was stranded and they left no message no notice and if you a person who has your wages in there and wanted to go out for. Good time ..let me assure you don't be surprised if the account has a block cause they would just do that and you would be embarrassed with no warning and then they want you to go branches with passport lol what the hell ...

Guys this back is a scam don't be fooled also they would close you account without any notice and each time they would then duplicate any in going and scam you with a balance they would trick you each every way so for you those have elderly pls pls keep a eye on your loved ones accounts and monitor other wise hits Saturday away from this bank

Barclays is better

Took me about two hours to log in, i had to reset log in details. Tried to sort an isa out and just went round in circles - did manage in the end after 3 security checks and then was told they were withholding transfer. Another message to call them and finally got it sent through.. When I logged in to complain I either had to download the app or log in - even though I was logged in..Then sent me round in circles again, I do not want the app as after this fiasco I will be closing down the accounts.

Wow, should have looked at Trustpilot before applying for a credit card with these clowns.

The credit card advertised great offers including cash back when I was looking for a new deal. Since I have used the card, no cash back offer has even made available.

I also attempted to make a purchase though eBay, Lloyds would not approve it, advised me to go direct to merchant to purchase. Yes, let's avoid the buyer's protection of eBay and go direct to the seller, cause that is safer!

Now they just ignore my messages.

I really should have gone with another company.

***Update***
Cashback via the app was available after a 3 weeks. Still poor customer service, but luckily I have not had to contact them since.

They will close your account because of your nationality. I do not recommend this bank..

DISGUSTING & UNFAIR
20th March 2025 I completed a form to use the Balance transfer offer on my account with an expiry date of 31st March 2025.
Everything seemed fine two options were on offer and I chose 12 months instead of 24 months repayment option. I was happy with the transfer fee of 3% of the total amount. Filled in the form and interest calculated and shown was again happy then submitted the request. No response seen after submitting.
I tried to check if the transaction was now showing and realised that I could not access my online banking anymore and the apps were disabled. I contacted customer services who were unable to explain what had happened then passed me on to FRAUD section where I was interrogated. I was advised that I had satisfied security and my online access had been enabled and I could now process my transaction.
I logged onto my online only to discover the offer had vanished. I contacted Customer Services again on 22/03/2025 and they said they were unable to reinstate the offer. I informed them that I had already submitted the request to spread the repayments over 12 months.
I was unhappy and the customer services adviser on the phone offered me £50 to close this case and I declined then chose to formalise my complaint. I got regular updates stating that there were still looking into my complaint I called twice in the process as I was concerned that the 28 days to pay on my other credit card was soon elapsing. I was advised that someone was to contact me as they were unable to resolve this within the initial 15 days in their policy..
Today 8th April 2025 at 13:39 hrs, I received a call from them stating that there is nothing the Bank can do. All this time waiting for nothing!
This outcome is unreasonable and disappointing given the length of time it took to announce their final position.
IT’S TERRIBLE CUSTOMER CARE. I AM ANGRY, STRESSED AND FEEL TOTALLY BETRAYED BY LLOYDS BANK after being a faultless customer for almost 10 years.