Lloyds Banking Group Avis 

Went into branch to register death of relative. I had everything with me death certificate,driving licences for id etc. Handed a booklet and told to ring a number.Was told I could go back to upload death certificate if I couldn't get it to work on my phone.Went home rang number. Said I want to let you know of my relative passing that has an account with you. Asked my name gave relatives name ,then they said how can I help you? I said is this the bereavement number?!! They said yes! Conversation just went back and forth ,put on hold etc etc. In the end I just said I will pass everything to probate solicitor. Clearly you don't have a bereavement team it's just any member of staff that takes the call. Probably not call handlers fault as not dealt with bereavement before.

Horrible and stupid system for the fraud team!

Trying to pay a deposit to secure a house, viewed the property, seen the agent, even checked the land registry of the owner. Trying to pay a very small amount of deposit and been blocked! Ask me to request the letting agent speak to them, so I given them the estate agent’s number, they said have to be me calling them and pass the phone to the agent… Just mad and making life so difficult, ending up I ask my friend to transfer for me with the another bank.

Worst experience ever in my life.
Scammers and they don’t take responsibilities for their faulty actions.

For such an established UK bank I find it shocking how poor qulaity to phone line is. When trying to navigate a very sensitive situation with a large sum of money for a transfer it was made extremely difficult with the poor phone line (I am 34 and not hard of hearing) and this was not a one off occasion. I also found the attitude of two of the people on the phone extremely judgemental, rude and condescending. I appreciate moving large sums needs to go through a rigorous security system, but comments such as "well you must have doubt or you wouldn't be asking" in a sarcastic almost smirking manner are not helpful. As explained to "Susan" I like to have all information to hand for any situation and make an informed decision, not to feel judged.

Online banking is currently not working well - slow, and certain functions are just not loading up. Online, on several websites like downdetector there are 100s of reports coming in of people getting the same issues. I bother to ring Lloyds to report it and the the first person I spoke to had 'no knowledge' of any outages. They seem completely unaware of any issues. It's really interesting that with so much tech, apps and 'innovation' Lloyds promotes, how little people who actually work for Lloyds know! Why is there no tech that is alerting them to issues? Or how about somebody monitoring online report sites?!

I should also add, that as somebody who does not have the Lloyds app, this lack of co-ordination and incompetence really puts me off getting the app, because clearly tech is not the answer to all your banking needs.

Extremely unhelpful service on the phone. Outright rude unnecessarily.

As a Ltd company owner, I think Lloyds is simply not capable of understanding business needs. I asked to close one of my business accounts to reflect a change in business mode and for two weeks now have not been able to get into my online account because of a technical error. This also locks out my accountant who is trying to do my quarterly. I have spent over 2 hours - maybe 3 - on phone to Lloyds people with no productive outcome. I can't see my account and am effectively invoicing in the dark. The problem is YET AGAIN with their IT team but has not been solved. They don't contact you, you have to chase them. There is no sense of urgency. I asked the very polite woman on my complaint if she could get an urgent turnaround to resolve the problem. I wanted a timeline and a resolution deadline. She couldn't provide either. Is this really contemporary banking? I would strongly advise small businesses to look to more up to date companies who are actually looking to offer a better interface with their customers and are tuned into their business needs. I have lost money sitting on the phone to Lloyds to no avail.

I've been with Lloyd's since 2017. I contact them when necessary. Honestly, they're the most unhelpful bank I've been with. Endless back and forth messages on the banking app and when you call them, you'd be lucky to speak to anyone who is interested. On two occasions where I've had to raise a dispute, they were so unhelpful and patronising. If you have an issue with your account, don't expect Lloyd's to help.

Lloyds bank can be aggressive rude and intimidating but when you give it back they close your accounts down without notice.

Left us without food or electricity for Christmas

Following on from over three hours trying to get in touch with the Irvine branch and making four calls over five days ( this was following a letter they sent me asking to contact them), I eventually received a call from an individual who gave the name Natalie , five days after being promised a call back five days earlier. She said she was the branch manager, I explained about the level of service , after I was promised a call, of service I had received including promised call backs and the fact they made an unsolicited outbound call to me asking for information without me being able to verify the source of the call. However, during the call, Natalie proceeded to divulge information on my account including including the overdraft amount and when the account was being closed. I raised a concern as to why she was divulging information without confirming my identity, she then became very irate blaming me for the poor service. She threatened to terminate the call , fortunately I record the calls as they have an incontrovertible propensity to say one thing but never do it. I asked for her manager to contact me due to the concerns relating to the service and the breach of my data. She advised me that her manager James McFadzean would contact me. Her words ‘I can absolutely get it arranged for him to call you’. I said I’d await his call later that day. The time of the call from Natalie was at 11:27hrs. To date no call has been received from Mr McFadzean Another lie and broken promise. Absolutely shocking service.

Stopped one fraudulent transaction but allowed another from same place... told me they had called to confirm transaction but hadn't.

2 hours over 3 phone calls where I'm made to feel like the criminal.

Complaint raised that 'will be responded to in 8 weeks'... can I call anyone to chase?

'Your complaint will be responded to in 8 weeks'...

Poor poor service...

Lloyds internet banking looks like a system which they were told was going live on a particular date whether it was ready to go or not - it wasn't. There is now an 'extra layer of security' but somehow my phone number doesn't work - whoever they ring for the code to be entered is not me so I ring them to get my phone number corrected. Told it is done and I have to give it 15 minutes to update. 24 hours later still not working so ring again. This time told (a) that a phone number will take 2 days to update but (b) that I cannot use internet banking without a mobile - I don't have one as there is no signal where I live. The person I am speaking to goes off to check and never comes back. When I try to log on subsequently, my password no longer works and when I try to phone the 'report fraud' number - (I didn't change my password - who did?), the phone is answered by a computer which, having asked loads of questions to ascertain who I am, decides I am calling about my credit card - I don't have a credit card which it presumably ought to know!! There is not now even a real person dealing with complaints of potential fraud. Gave up. Have written saying I will hold them responsible for any losses and take Court action if necessary.

Tried to contact Lloyds Dispute Team, over two hour wait on the phone. When someone did eventually take call there was a dreadful echo on the line which the call centre operative said they would try to fix and promptly put me back into a holding queue for an indicated forty minute wait. I'll try once more but then do all by post and copy in Financial Ombudsman.

Money was stolen from my bank account an they refused to give me it back and left me with nothing to live off I went to hospital called me a lier

We bank with LLoyds and as most transactions are automatically made there is not a problem. But try and speak to someone and it is a completely different story.
I have been trying for 5 days to speak to a person to find out whether a cheque has been paid into our account. I have been passed from one team to another and no-one can tell me if a payment has been received. Unbelievable ! Staff are disinterested and would prefer to pass you onto another equally disinterested colleague rather than actually sort out the problem. I have lodged a formal complaint but doubt whether I will hear from anyone. Next step Financial Ombudsman.

The current CEO is trying to run the bank in to the ground and turning it in the disaster it was in the early 2000s. More interested in filling his own back pockets by taking risks... anyone remember the bank bail outs? Rather than concentrating on sorting out resourcing issues and having a happy workforce, they're outsourcing to India and making everyone else's life hell so they're forced to resign (thereby avoiding redundancy payments). The bank cover up immoral and potentially illegal practices whilst smiling for the camera and posting about their achievements.

Run.... don't walk.

I went into the Derby St Peters Branch to change my name and a lovely lady named Preya helped me.

She was a breath of fresh air with a smiley face and happy manner and professional :)

Fran

Working at Lloyds Banking Group head office in Leeds.

I am new and working for lloyds as a temporary worker and currently due to the train strikes and personal health problems.

I have been told by my line manager that I cannot work from home or take the day off for this Thursday and Friday.

All because I am in traning but the traning can be done remotely, however, they refused it and told me that my health issues are my personal issues and as a temporary worker i can't.

Then I was told that if I don't like it you know what you can do (leave and find another job). (Encouraging).

When I heard this I was absolutely flabbergasted with my line manager comments and said the choice is yours if you cannot make it via train get a taxi.

Taxi will cost me £50 in total 2way journey and I was told that I will not be reimbursed.

What a total joke, no sense of morals and equality. Sounds like Lloyd's banking group has gone back to the Dark ages!

I am glad that I no longer work there.

This is how they treat their employees think how they treat their customers!

You want people to work for you then have the common decency to treat people fairly.

A total Shambles!

There rubbish none of the online banking works properly especially paying in cheques! I’m disabled so can’t get to the bank!

URGENT - CHECK YOUR MORTGAGE STATEMENT NOW.

After some years of not checking my mortgage statements now nearing the end, I looked to see the balance remaining and to seek a settlement payment.

I have been diagnosed with a serious health condition which is life limiting and want to get my finances in order to make life as simple as possible for my family when I leave this place.

I found a sub account that I knew nothing of, it did not relate to my mortgage and I was told it was an insurance to protect the mortgage, however we were already paying for this on a separate policy.

I was given the run around from HALIFAX (part of the Lloyds banking group) and had to contact many departments including the insurance team at Halifax, all told me "this is nothing to do with us!"

SO on advice i asked for the original documents I signed for the mortgage with the information showing exactly what this was, they "don't keep the information past 5 years" so they cannot prove what I have been paying form. Checking the original mortgage transfer from a previous bank this relates to the original sums transferred but an additional "account" has been set up for a further £10,038.00 which we had no knowledge of and nor does Halifax, apparently opened on 10/10/2003.

Nobody at Halifax can apparently help - I would be interested to hear from anyone with a similar issue with them - I am going to try to resolve this legally before my time to depart arrives, but despite all the TV advertising the company DO NOT CARE about customers from my experience, I did not want spend my remaining time fighting them for a correction I want to use the time to spend with my family.

I will be interesting to see if the directors from HALIFAX / LLOYDS BANKING see this and respond here - come on Look after your customers. Giving this a short time for them to respond before going to the media and TV news teams.