It was a pleasure dealing with Kathy Middle. She is pleasant, friendly, knowledgeable and at no time did I feel rushed or pressured. She did her best for me until we were both happy with the outcome.... Voir plus
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Lisez les avis des autres
Sam was absolutely brilliant from start to finish. He was friendly, professional, and took the time to explain everything clearly while helping me arrange my business insurance. The whole process was... Voir plus
As secretary of Worthing Musical Comedy Society I have had lots of help from Lloyd & White over many years. Everyone has always been helpful and friendly and none more so than Andrew Scott who recentl... Voir plus
I have taken over as Treasurer of Holbeton Players and I rang your office to confirm some details about our NODA insurance policy . I spoke to Caitlin Pollard who was extremely helpful and knowledgeab... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.
Coordonnées de contact
Bindon Road, TA2 6AA, Taunton, Royaume-Uni
- www.lloydwhyte.com
4,9
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First class service
Alex was most helpful and dealt with my query with speed and competence. Well done!
29 octobre 2025
Avis spontané
We have had an annual travel policy via…
We have had an annual travel policy via Lloyd and Whyte for several years and have been very pleased with the help and advice we have recieved. In the last 2 years our circumstances have changed and Shannon has been extremely helpful with providing information and possible alternative policies. She is polite and efficient, going the the extra mile to accomadate our needs
28 octobre 2025
Avis spontané
Réponse de Lloyd & Whyte
Thank you for taking the time to review our service; we are delighted you have renewed with us for another year. We think Shannon is pretty fab too!
Many thanks,
Lloyd & Whyte
Motor Insurance
I had a very productive discussion about my car insurance with Alisha. Very helpful, leading to a reduced premium and a very happy customer.
20 octobre 2025
Avis spontané
Réponse de Lloyd & Whyte
Thank you for taking the time to review our service; we are delighted you have renewed with us for another year. It's excellent to hear you were happy with the service provided by Alisha.
Many thanks,
Lloyd & Whyte
Magdalena Craggs was excellent
Magdalena Craggs was excellent in arranging my home insurance. One star of the rating has been dropped as nobody else was able to deal with my query on the one day that she was away from the office
4 octobre 2025
Avis spontané
Réponse de Lloyd & Whyte
Thank you for taking the time to review our service. We are delighted to hear you were happy with the support Magdalena provided to you.
Many thanks,
Lloyd & Whyte
Excellent Service
Just renewed my property and contents insurance through Tracey Morgan-Jones, Senior Client Insurance Adviser at Lloyd & White. She was excellent and always responded promptly and clearly so I knew what I needed to do. We were under a bit of time pressure in the end but we got it done in time. Thank you Tracey!
10 octobre 2025
Avis spontané
Poor
Poor
We’ve been with Lloyd & Whyte for 10 years, but this year the customer service has been appalling.
Nobody answers the phone, we’re given false promises of call-backs, and the overall experience has been one of total incompetence.
I noticed from another recent review that others are having the same experience, which sadly doesn’t surprise me.
Just yesterday, I spoke with a team member who assured me she would stand next to the insurance broker in charge and make sure she called back as soon as she was off the phone, but no call ever came.
We’re now looking elsewhere and feeling very stressed, as our house insurance has actually expired.
They don’t even deserve one star
17 octobre 2025
Avis spontané
Réponse de Lloyd & Whyte
Dear Rob,
We’re sorry to hear that your recent experience with us hasn’t met your expectations; particularly having been a valued client for many years. Your feedback is important to us, and we’d appreciate the opportunity to look into this in detail. We kindly ask if you could contact us directly on 01823 250700 with your policy details, as this will allow us to investigate your concerns and provide you with a response.
Many thanks,
Lloyd & Whyte
Great customer service
I was renewing my buildings insurance and had to make some changes to the policy. Kelly Selkirk was very helpful and was able to accommodate my requests in a timely fashion. I found the whole process very easy and stress free thanks to Kelly’s very pleasant and helpful manner. I would recommend Lloyd and Whyte for their great customer service.
16 octobre 2025
Avis spontané
Réponse de Lloyd & Whyte
Thank you for taking the time to review our service. We are delighted to hear you were happy with the support Kelly provided to you.
Many thanks,
Lloyd & Whyte
Matthew Lindsay was extremely efficient
Matthew Lindsay was proactive, very quick to respond and extremely efficient. It was a very easy experience overall.
13 octobre 2025
Avis spontané
Réponse de Lloyd & Whyte
Thank you for taking the time to review our service. We are delighted to hear you were happy with the support Matthew provided to you.
Many thanks,
Lloyd & Whyte
Helpful agents on call.
Helpful agents on call.
Query dealt with in a timely manner.
13 octobre 2025
Avis spontané
Poor
If I could, I would give no stars - home buildings and content insurance renewal - the annual premium rose from £913 to £2245. Customer service very poor at best and on this occasion I had to chase continually, we have been customers for over twenty years - not any more, we are also now going to change our business insurance as well, I would not recommend the company to anyone. Originally the company was recommended by a professional association, having spoken to a couple of colleagues in other practices they tell me the service offer has fallen through the floor.
6 octobre 2025
Avis spontané
Réponse de Lloyd & Whyte
Dear Brian,
We’re sorry to hear about your disappointment regarding your recent renewal experience and the level of service you felt you received. We also regret to hear you experienced difficulty reaching our teams; this is not the usual standard of service we aim to provide to our valued, and in your case, longstanding, clients. We take all feedback seriously, and would greatly appreciate the opportunity to review your matter in detail and ensure your concerns are properly addressed. If you are willing, please contact us directly on 01823 250700 with your policy details, so we can look into this further for you.
Many thanks,
Lloyd & Whyte
Shannon was very efficient.
9 octobre 2025
Avis spontané
Réponse de Lloyd & Whyte
Thank you for taking the time to review our service. We are delighted to hear you were happy with the support Shannon provided to you.
Many thanks,
Lloyd & Whyte
Renewed my motor insurance
Renewed my motor insurance, very helpful, easy process. The added bonus was the new quote was cheaper than last year.
8 octobre 2025
Avis spontané
Matthew Lindsay was extremely helpful…
Matthew Lindsay was extremely helpful in advising on the changes I brought up re our house insurance.
Very satisfied
3 octobre 2025
Avis spontané
Travel insurance renewal.
Shannon Edwards has dealt with our travel insurance renewal very quickly and efficiently.Thank you.
3 octobre 2025
Avis spontané
Pleasant renewal process
During the renewal process I needed to contact Lloyd & White 3 times (my fault) and on each occasion I was able to speak to the actual agent who had first dealt with my renewal. In the modern world this seems to be very unusual and a privilege. The particular agent, Shannon, could not have been more helpful or friendly. I highly recommend Lloyd & White and, particularly, Shannon.
30 septembre 2025
Avis spontané
Very easy to renew policy
Very easy to renew policy. Matthew L kept us up to speed at each step. Good communicator. Would recommend.
2 octobre 2025
Avis spontané
Timing
Great speaking with Emily about renewal of my home policy. She sounded happy, efficient and lovely to talk to. Only dropped a star because of time issues - reminders sent too late.
30 septembre 2025
Avis spontané
Magdalene was very professional …
Magdalene was very professional yet friendly
She communicated very clearly .
She was knowledgeable and without hesitation was able to answer all my questions.
I was confident I had the right type of policy for me
22 septembre 2025
Avis spontané
Very happy with Lloyd & Whyte
Very happy with Lloyd & Whyte. The service is excellent and Shannon Edwards in particular made it all so easy. Thank you.
29 septembre 2025
Avis spontané
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