The super-efficient and effervescent Rachel looked after me, explained what was going to be done and asked if there were any points requiring attention. After throwing in a free car wash she show... Voir plus
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Debbie the sales rep was excellent, very professional, knowledgeable and polite. She listened to what we had to say and advised accordingly. Her manner was easy going and we never felt pressured at a... Voir plus
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It was amazing experience with the Charles Hurst boucher road. Especially to the sales manager Barry Mcconkey and Josh the sale customer adviser, it was easy and so feel relieved after dealing with th... Voir plus
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Car was booked in for a service & fault recall on Friday 19th January, was told to pick up at 2pm, arrived just before 2pm to find that my car hadn’t even been looked at yet. Job sheet emailed in adv... Voir plus
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À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- Concessionnaire automobile
- Garage automobile
- Concessionnaire de poids lourds
- Vendeur de voitures d'occasion
- Concessionnaire de poids lourds d'occasion
À propos de Lookers - Premium Direct
Écrit par l'entreprise
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Écrit par l'entreprise
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Coordonnées de contact
62 Boucher Rd, BT12 6LR, Belfast, Belfast, Royaume-Uni
- 028 9517 4444
4,5
Excellent
253 avis
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First class customer service (and the car too!)
The super-efficient and effervescent Rachel looked after me, explained what was going to be done and asked if there were any points requiring attention.
After throwing in a free car wash she showed me where to sign them and then escorted me to the waiting area and provided me with coffee.
Once the car was ready she explained the paperwork and then accompanied me to where my car was waiting.
All of this with a permanent smile and a sunny disposition!
17 mars 2026
Avis spontané
Réponse : Lookers - Premium Direct
Brian, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lookers Head Office. Please don't hesitate to reach out if there's anything additional we can do for you.
- Lookers customer service & resolution team
First class service and made very…
First class service and made very welcome, even got a video of the work and the check up that was done
4 mars 2026
Avis spontané
Réponse : Lookers - Premium Direct
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Lookers customer service & resolution team
It was amazing experience with the…
It was amazing experience with the Charles Hurst boucher road. Especially to the sales manager Barry Mcconkey and Josh the sale customer adviser, it was easy and so feel relieved after dealing with the car I'm longing for. Thank you for the good customer service, friendly staffs, excellent service.
6 mars 2026
Avis spontané
Réponse : Lookers - Premium Direct
Thank you for your kind words! We're thrilled to hear you had an amazing experience at Charles Hurst Boucher Road. We're lucky to have such a great team, especially Barry and Josh. It's our goal to make car buying easy and enjoyable, so it's great to know we succeeded. Thanks for choosing us and for the positive review! :)
Surprisingly straight forward
Seen the car I wanted at Charles Hurst Belfast and the whole process went very well. Adam, the salesman was easy to talk to and helpful. We agreed a price, he got the car Mot'd and prepared quickly and I sent the money over. Overall, I'm pleased and the car is going well. Just, one small glitch. Charles Hurst do not accept payment by bank card, I had to send the payment by transfer from home! If you've got an app on your phone you'll be ok.
23 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
Hi Gordon, We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, Charles Hurst Motor Group.
The staff at the dealership are very professional
The staff at the dealership are very courteous and professional. Bea was my consultant today and was very knowledgeable about the process and my vehicle requirements
24 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
Thank you for the 5-star review! We're so glad that Bea was able to provide you with excellent service and meet all of your vehicle needs. We look forward to seeing you again soon!
Toyota RAV 4 - Debbie
Debbie the sales rep was excellent, very professional, knowledgeable and polite. She listened to what we had to say and advised accordingly. Her manner was easy going and we never felt pressured at any time. An asset to the company. The showroom was nice & bright and the various receptionists were very pleasant, always had smiles on their faces.
27 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
Hi , We're happy to hear that you had a positive experience. It's great to know that our sales representative was professional, knowledgeable, and polite, and that you felt comfortable during the process. We appreciate your feedback regarding our team and showroom.
Thank you, Lookers Motor Group
Good service but no courtesy car offered
Good service, customer service was great
Car was in great condition when returned
One star less as previous companies have given me a courtesy car for the day whilst the service was happening as we have a daughter with disabilities and it is essential to have a vehicle for her. The only downside is Charles hurst Peugeot don’t offer this.
19 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, *Lookers Motor Group*
Communication
Communication: the team is very clear when setting timelines and make sure that any updates or deviations are communicated in a timely manner. Greg and Nathan, in particular.
9 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
Hi Antonio, We're happy to hear that our team's clear communication and timely updates met your expectations. We appreciate your positive feedback and thank you for taking the time to share your experience.
Thank you,
Jack the sales executive was extremely…
Jack the sales executive was extremely helpful,patient and friendly,answered all of my questions and had a very good attitude through the process of buying my car.Would certainly recommend the company to everyone.P.S. He made a good cup of tea also.
13 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
-Lookers customer service & resolution team
Réponse : Lookers - Premium Direct
Hi Chloe, We appreciate you sharing that our staff provided you with amazing service; we are so grateful for your feedback.
Thank you, Lookers Motor Group
Staff very helpful and patient
Staff very helpful and patient, especjally Andrai the salesman at Charles hurst Nissan. He even phoned me the day after i took posession of the car to make sure i was happy with it👍
6 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
Thank you for your kind words! We are so glad to hear Andrai provided excellent service and that you are happy with your new car. We strive to provide exceptional customer service and it means a lot to hear that we met your expectations. Enjoy your new car! 🚗❤️
Top Class service from start to finish.
Top Class service from start to finish.
6 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
Hi KP, We appreciate you sharing your positive experience! We are so glad you had top-class service with us.
Thank you, Lookers Motor Group
Always get it in writing.
Bought a new Kia in Jan 2025, was told I would get a free first service as part of the deal however sales denied this was ever a thing and tried to gaslight me into believing that they were talking about free warranty work.
Moral of the story, get any agreed free extras in writing or added to your account before leaving with your car.
5 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
Hi Emmanuel, We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, Lookers Motor Group
The service was prompt and efficient…
The service was prompt and efficient and a very pleasant experience.
6 février 2026
Avis spontané
Réponse : Lookers - Premium Direct
Thank you for your kind words! We always strive to provide efficient and pleasant service to our valued customers. It's great to hear that we were able to meet your expectations. We appreciate your support!
Great service and selection of cars
Paul Maxwell was great, really helpful and so knowledgeable on the car and finance. Only went in to think about an electric car but ended up purchasing as went on a test drive and loved the electric renault megane.
17 janvier 2026
Avis spontané
Réponse : Lookers - Premium Direct
We're happy to hear that you had such a positive experience! It's great you found the perfect electric car and received helpful guidance on your purchase. Thank you for sharing your feedback.
Great service!
Great service throughout! Andrei was so helpful, informative and patient with us. I would definitely recommend Nissan Belfast to everyone, the whole team are lovely!
27 janvier 2026
Avis spontané
Réponse : Lookers - Premium Direct
Hi Kay, We appreciate you taking the time to leave us this review. We're happy to hear that you found our team helpful, informative, and patient. We value your recommendation!
Thank you, Charles Hurst
Excellent service from the minute I arrived
From start to finish I’ve no complaints. My car was taken from me as I arrived and they kindly allowed for my 3 dogs to come with me while I waited for Conor who was dealing with me. He was extremely professional and gave me all the Information I needed. I was in for a recall and everything that could be completed was done so on the day. They kindly cleaned my car also which was lovely.
19 janvier 2026
Avis spontané
Réponse : Lookers - Premium Direct
Hi, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out! Lookers customer service & resolution team
Made very welcome
Made very welcome on entering the showroom by Sean showroom manager who asked a few questions about what model i was looking for etc. I was handed over to Mark showroom salesman who had been briefed by Sean on what I was looking for. Mark was excellent at his job talking me through the different specifications of each model. I can honestly say I had an amazing buying experience.
23 janvier 2026
Avis spontané
Réponse : Lookers - Premium Direct
HI Nj, We're happy to hear that you had an amazing buying experience. It's great to know that you felt welcome and well-informed throughout the process. Thank you for your positive feedback regarding our team's service!
Thank you, Charles Hurst.
Fantastic Car Buying Experience
I recently purchased an LBX from Lexus Belfast, and it has been the best car-buying experience so far.
My thanks to Karl for his help throughout the process and for making it simple and enjoyable.
I would wholeheartedly recommend Lexus Belfast, top marks!
23 janvier 2026
Avis spontané
Réponse : Lookers - Premium Direct
We appreciate you sharing your positive car-buying experience with us. We're happy to hear that our team member made the process simple and enjoyable for you. Thank you for recommending Lexus Belfast!
I had a place to work while waiting…
I had a place to work while waiting without annoying anyone, that was brilliant.
Holly, who helped me was very friendly, nothing was a bother and excellent service. I really felt appreciated and looked after as a customer.
22 janvier 2026
Avis spontané
Réponse : Lookers - Premium Direct
We appreciate you taking the time to leave this review. We're happy you felt valued as a customer and that our service met your needs, especially the workspace and friendly assistance.
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