Lookers - Teesside Audi Avis 240

I recently collected an Audi A1 Sportback S line from the Audi showroom in Teesside. I have driven cars for many years but this is my first Audi car and, wow, I am impressed.

But I want to focus on the service provided by the staff in the showroom. From my first visit to the showroom to the day that I collected my car, I was impressed with the standard of service and friendliness of the staff. My Sales Executive, Bilal Agha, was exceptional. I have bought many cars over the years and I can say, honestly, that he was the best Executive that I have met. He was professional, friendly and went that extra mile to ensure that I was satisfied with both the car and the service provided. Bilal is a real asset to the company. I know that the after-care support will also be good.

I am also very impressed with the arrangements for the collection of my car. I was taken to an area next to the showroom, where the ‘unveiling’ of my car took place. Bilal then spent time to provide details of the various functions on the car. This level of personal support is invaluable.

I hope to enjoy many years of driving my new car and would have no hesitation in returning, and recommending Teesside Audi to others.

Many thanks

My dealings with Audi Teesside were always carried out very professionally, big thanks to Andrew McCamley and Gary Andrew who both helped enormously.

Professional from start to finish 👍🏼 Bilal was great to deal with and will definitely be back in the future. I would highly recommend 😃😃 very happy

We ordered our new car from Teesside Audi and the person who looked after us was Tom Hunter. From the initial order until we received the car Tom kept us up to date with the progress of the car and when we could expect delivery. The service he provided was exceptional to say the least. He is friendly, approachable, likable, knowledgeable, everything you would expect from an Audi Dealership. This is the second time I have requested Tom to assist us as I know he will go out of his way to look after us. He is a great asset to Audi and I believe will go far in his profession. I cannot praise him enough. All the staff at Teesside Audi deserve a mention too, they are polite, courteous and always willing to help. The premises are very presentable and maintained to a high standard. Another person I should mention is Cuz, a really nice person who helped me greatly. I hope that Tom Hunter and everyone at Teesside Audi is made aware of my comments. Please pass on my thanks to Tom and his colleagues.

Tom made the whole process very easy, travelled down from Scotland to pick the car up, I was shown everything I needed to know and away in no time!

The service I received from Tom Hunter was exceptional. He was really helpful, knowledgable and not a pushy sales person like I’ve had in the past. He’s the best.

Really great experience with Ahdil. Excellent customer service and all with an efficient approach. Communication was great throughout and the Audi buying experience was outstanding.

From walking through the door to discuss getting a car, to picking it up, Lookers Audi have looked after me. I was updated every step of the way and nothing was an issue. Very friendly and I feel looked after. After-sale excellent and I can call in when I need to ask or query anything that I need to know. Highly recommended. Thanks Andy - great car.

Exceptional customer experience.

First class service from my Sales Director Craig Swash from my initial enquiry right through to delivery of my new Audi A1. The whole experience was conducted in a professional and friendly manner with every consideration given to me the customer. Would definitely recommend Teeside Audi.

Asim was very helpful throughout the whole process.

Very helpful

Tom Hunter, was very helpful and pleasant.

Daniel Stott was very helpful and sorted what I wanted very efficiently.

I had a fantastic experience with Teesside Audi. Asim and kuz were genuinely helpful, professional and friendly. They helped me find the right car without any pressure. Asim went above and beyond to make sure I were completely happy with my purchase. I couldn’t have asked for a better service.

I would highly recommend Asim to anyone looking for a great experience at Audi Teesside.

Very helpful and friendly staff, went above and beyond.
Cups of tea 10/10.

Booked car in on line as Audi told us too 930 am service and 1pm for MOT. We asked if it could be ready for 3 pm
It was written on paperwork. Had missed call 10 mins after car dropped off which was to give us the breakdown which we had when booked in. On the booking it had all times confirmed by Audi. 3.30 pm we rang as we had set off and told car not had MOT as the girl went off sick 💁 it was next. Poring down we called in pub to kill time. Really needed someone other than.4.15 7 hours after car dropped off we got a call. On collection the guy said it was delayed because they had to squeeze in extra MOTs’ challenged this as disgraceful as u was booked in. Certainly won’t be returning for next MOT

Ahdil provided excellent service and made the change to my new Audi smooth.
This will be my 13th Audi with many arranged through Ahdil.

Thank you

Steven Jarvis and Gary Andrews went above and beyond to sort me the right car after my A5 Avant went back with issues. Also Darren Seddon went out of his way to assist whenever I came down in person

Despite how busy they had been on the day of test driving, Bilal ensured to be organised and dealt well with us and other customers. I felt that I was given the time and attention required to make the decision to buy the car. I’d definitely suggest asking for Bilal when wanting to deal ☺️ the whole process of hand-over etc was very informed for me and Bilal went above and beyond to give the best experience possible.