Lovell Homes Avis 

Teresa in the holsworthy sales office, made us feel welcome, and through the whole prosses helped us, Teresa is very understanding and knows her job, I value Teresa alot, I can not thank Teresa enough for everything she has done for me and my partner, this is our first home together, we are so excited and cant wait to move in to our new home, thank you so much Teresa and thank you lovell.

The sales team were amazing. Jade was patient to answer all our questions, provided us with all the information we needed to make an informed decision whilst also being open and objective with us as we explored options within Lovell homes.

It been an easy process so far, and have been supported by the motivated staff, nothing has been a problem

Attention to detail before we moved in was second to none, helpful, friendly, would answer any questions we had. However, since we moved in on Feb 2024, we've had no end of issues with snagging of which 90% has not been fixed. The en-suite toilet was leaking down into the livingroom, plumber attending, switched the water off "ordered a new part" and I have went without an en-suite toilet for two weeks now with no indication despite regular calls as to when it will be fixed.

We've had so much settlement in the houses that several doors have been "fixed" but still do not open and shut correctly. The shower in the main bathroom leaked down to the kitchen, this was fixed but the walls and skirting boards that were damaged upon repairing it have never been fixed. The third bedroom is for my newborn son, we haven't used the room since we moved and have now discovered the radiator does not work.

Good company but once you get the keys they are a complete joke.

The whole process of viewing the property and arranging to purchase it was very clearly explained. There were no "hard sell" tactics and all of my questions were answered thoroughly, clearly and promptly.

Heather was excellent very helpful and knowledgeable and was able to explain all the queries I had.

Had an amazing experience. Tanya has helped so much!

Both representatives were very helpful and helped us choose a home that is perfect for us.

When buying a home through Lovell I would seriously urge you to consider the following.

This is an honest and genuine review. I live in the Chorley area in the Northwest.

Firstly. The actual house was fine. Like any new build you have to expect the usual problems such as cracks and shrinkages that occur as the house dries out. The usual snag list will arise but my main issue comes with the paid extras.

I would strongly urge anyone reading this not to order any extras in your new home through Lovell. Please be patient and once you have completed, opt to get your work done whether that be flooring, blinds, tiling, you name it through a reputable company or tradesperson.

When both I and my partner purchased our house in the Northwest area we spent over 25000 pound in extras. My partner was due to give birth and I wanted the house to be ready to go and comfortable from the off for when the baby arrived. I trusted the “five star reputation”.

When we completed I was horrified to find that 75 percent of the paid extras were either, missing, damaged or faulty. I am not someone to complain but I couldn’t believe a supposedly five star builder would complete on the condition we found everything to be in.

Over the last 18 months it has been one problem after another and a constant battle to get what we paid for to simply be as it should.

Around six months ago the tiles in our hallway and both upstairs bathrooms started to come up.They have not been laid properly. Not one tile in one area. Numerous tiles in three rooms. Lovell simply won’t reply to any email about the problem or explain how they intend to deal with it. Six months on and it’s not acknowledged.

We are still within our warranty. Lovell will tell you that you have a two year warranty but in reality you probably have a 12-15 month one. After this time they will simply ignore you.

I can honestly say for a supposedly “five star” company this is one of the worst if not the worst customer service experiences I have ever had. They takes weeks to reply to your email if they ever do. If you ring up, the manager is never available and never calls you back. They are not interested once they have your money whether what you paid for is right or not.

Please when buying your home don’t spend your hard earned money on extras with this company. Whether it be tiling, blinds, upgraded kitchen worktops or additional work in your bathrooms, whatever it may be, please use a reputable external company who will do the job properly and support you going forward.

We are in the unfortunate position where after 18 months we will have to pay to have our bathrooms and hall re-tiled. Our problems aren’t confined to the tiles. I could write a list but I think my warning is clear when it comes to the customer service you will receive.

That being said the guys on the ground in the vans such as Andy are brilliant and can’t be faulted. Dawn who has now left the company was a great help at the time and can’t be faulted but is sadly no longer there and it shows.

Tom from customer service did a good job very polite and did what he needed to help us
Thankyou

Sharon at Lovell homes in Louth, Tennyson fields, has been absolutely amazing from start to finish. The time she given to us, guiding us through and making sure everything was right was fantastic. Sharon is the reason we have bought a house on this site because she's made us feel so welcome and given us all the time we need to make a decision. She's amazing.

I live on Williams Park in Wymondham. Very disappointed by works carried out by Andrew + Tom.
Following a leak in my bathroom I needed the flooring and door lining replacing. After 6 months without a bathroom door and being bounced around the customer care team, a new lining was “fitted” and existing door re hung by what I can only imagine was a beaver. I went from having no door, to a door that was hinge bound so wouldn’t shut, had been chewed and chipped along the top edge with a 30mm gap to the floor at the bottom and whopping great sloppy mastic joint all the way round the frame for good measure.

It’s worth noting that a replacement door and lining have now been fitted by Maris who’s done a good job.
Overall very dissatisfied with how long it’s taken to get to this point.
The bathroom leak was first acknowledged by Lovell on 19/02/25, case was closed on 17/10/25. Nearly 8 months!

Really pleasant Sales Executive with a good sense of humour. We were kept entertained throughout the process.

The Sales Executive was really nice and we felt comfortable talking to her.

My first two visits I met Nicky who was so accommodating and helpful.
Last week I met with Callan who again was very helpful , accommodating and patient.
He organised three visits to the house we have just bought . The site manager along with Callan took us around the house the first two times. The third time it was just Callan who allowed us the time and space to view the house. There was never any pressure to reserve just simply a willingness to help.
Lovell have great staff who speak highly of the standards within the company and that gave Lovell the edge over the other houses we have looked at.
We are looking forward to our new home !

Sharon the sales exec is fantastic and really had her work cut out with us, but her patience, knowledge and all round amazing personality made this life changing decision stress free and enjoyable

Nicola is the best seller! She showed us everything about the development and the houses, and she answered all questions. She was kind, helpful and professional.

We bought a shared ownership home with Lovells this year and have found the aftercare and communication shocking. Firstly during the buying process we were lead to believe that they couldn’t offer us any incentives as it was against shared ownership policy, only to find out that other shared ownership homes had been fitted with new flooring/blinds as an incentive on our development. Our garden boundary was originally meant to be much larger but due to environmental factors outside of lovells control they had to shorten the garden. Whilst this was understandable it was not communicated to us and was only explained once we complained. We bought our house on the understanding that the housing association houses wouldn’t be in our row, it now looks like they have sold this to housing association, i understand it is within their rights however this wasn’t communicated to us. We have also had a number of cosmetic issues which have been reported and not yet resolved, although at first they were quick to sort out when we first moved in. When the workmen do arrive they don’t contact you to arrange and just turn up whenever, so you’ll be lucky to catch them. Overall we are happy with the home itself, but feel the aftercare and communication is poor. We have felt purposely mislead on several occasions.