Lovell Homes Avis 

Save yourself the stress — do NOT purchase flooring through Lovell when buying your home.

It may seem convenient, but it’s far from worth it. We’ve experienced endless issues, including repeated repairs and re-installations, and the problems still aren’t resolved. It’s been incredibly frustrating and has completely overshadowed what should have been an exciting experience.

We are now taking the matter to the Ombudsman.

Learn from our mistake — go elsewhere for your flooring. It will be cheaper, smoother, and far less stressful.

If I could give 0 stars, I would.

So far, my experience with Lovell has been excellent!

Vicki and Jayne, who are looking after the Laurel Gate development, have been open, honest, and incredibly quick to respond to any queries.

It’s really reassuring to know you can ask any question, even the difficult ones, and have them answered honestly and professionally. Their support and communication throughout have been fantastic.

Jordan / Kinglynn
Jordan came round and sorted the issues I had within the property with my stairs and both my front and back door , excellent service and quality jobs done and was very respectful and polite and didn’t leave no mess or any hassle after wards

We have had various interactions with home development companies over the past three months - our experience with Lovell Homes has been exceptional. Bonnie, Sales Executive for the Park View site in Holt, was sincere, honest and above all keen to ensure we fully understood the property we are purchasing, she stepped beyond the norm of customer care usually encountered and made the whole initial choosing, specification decisions and reservation process an exciting and satisfactory process. We would thoroughly recommend Lovell Homes as a quality developer and particularly their current Holt site as top consideration for anyone looking to purchase in that area.

Jordan and Rob came to do the snagging jobs on my new build flat. They were friendly and knowledgable, talking us through the process of the jobs that they were undertaking. The jobs they carried out were of a high standard and efficient. They are a credit to Lovell.

Excellent staff

Jayne was very professional and approachable. She answered all our questions and was happy to spend time with us viewing our new home. Very helpful and a good knowledge of the local area.

We recently moved into our new home at Bincombe Park in Weymouth, and our experience with the team at Lovell’s Sales Office has been excellent from start to finish.

Everyone we dealt with — from the sales executives to the site managers — was professional, approachable, and incredibly reassuring throughout the process. As first-time buyers, this made a huge difference and helped keep everything smooth and stress-free.

Belinda and Barbara, the Sales Executives, provided excellent communication and support from day one. We always felt listened to, well looked after, and supported even after completion.

The whole team genuinely cares about what they do, and their compassion and dedication really stood out — especially Belinda!

Thank you all for making our first home-buying experience such a positive one.

-A & K

Jordan from kings Lynn
Very polite and done a very great job.
Thankyou

Irene at the Paddocks, Beverley is a lovely, friendly and knowledgeable sales representative.
She had all the information we needed without being pushy, just allowing us to choose and love the house we are now buying.

So far the staff have been very helpful and friendly giving us lots of time and plenty of information. Hopefully everything will continue to go well while the sale goes through.

Education from my mother

After numerous problems with our new build house in Cwmbran, we find ourselves in yet another situation with Lovells. We claimed through NHBC for a damp problem in an external wall. The problem is that the MgO boards have failed causing internal damage. Eighteen stressful months later our claim got accepted. The work required to replace the failed MgO board has been offered to Lovells, which NHBC has said they’ve accepted. Apart from a visit in March when they removed bricks in various places in the wall in question, we’ve heard nothing since. NHBC have said Lowell’s are not answering their calls or emails. We have also tried to make contact.

This is unacceptable treatment and poor customer service from Lovells.

Really friendly staff, particularly Ange and Chloe. They have been very helpful and supportive too.

Very supportive staff

I feel compelled to leave an honest review for anyone considering moving here, because the reality is very different from what was presented during the buying process.

The development itself was marketed well, but the surrounding area is extremely disappointing. It is consistently noisy, day and night, largely due to a playground positioned right in the middle of the buildings. This space attracts groups of people from early morning until late at night, often involving loud music, shouting, and anti-social behaviour. There have also been ongoing incidents of fights in and around the area, which makes it feel unsafe and far from suitable for anyone looking for a peaceful environment.

On a personal level, the situation has been even more concerning. While simply trying to sit on our balcony and have a coffee, my partner and I have been subjected to verbal abuse, including racist comments directed at my partner who is East Asian. There have also been instances of threatening behaviour, including gestures such as being flipped off and individuals making gang-related signs. This is not something anyone should have to deal with in their own home. Despite repeated reports to both the police and council, the situation remains unresolved, so prospective residents should carefully consider whether this environment is suitable for them.

We were among the first to move into the building, and unfortunately, our experience with the developer and management since then has been equally frustrating. After completion, there has been little to no genuine interest in resolving issues. In fact, several changes and “fixes” carried out over time have actually made things worse rather than better.

We encountered problems within the first three months of living here, which raises serious concerns about build quality and what may happen once the warranty period expires.

A particularly frustrating pattern is how issues are handled: when someone comes to inspect a problem in person, they often acknowledge that work is needed. However, once they return to the office, the response changes completely. This is usually followed by lengthy emails dismissing the issue or avoiding responsibility, which feels both unprofessional and dismissive.

Overall, the lack of accountability, poor customer service, and ongoing environmental and safety concerns make this a very difficult place to live.

What is shown in the marketing materials is not the reality once you move here. If you are seriously considering this development, I would strongly recommend speaking to current residents first. I am willing to provide further context, including video evidence, to anyone who wants a clearer understanding of the day-to-day situation.

If you value peace, safety, and a professional living environment, I would strongly advise reconsidering before moving here. I gave 1 star because 0 is not an option.

We have recently purchased a new Lovell home, and the whole experience was easy. This was in part due to the help and kindness of jaqueline mcphee the Lovell representative. She was down to earth, informative and easy to deal with. Always at the end of an email with prompt responses to any queries we had.
The build quality is high with only minor snags. The follow up at 7 and 28 days are very helpful but did need a wee bit of prompting. Again jackie to the rescue she is the lady that gets things done. The site manager is easy to deal with and very obliging.
All in all an a very easy company to deal with. They make what is a stressful process as easy as it can be. We would definitely recommend.

We’ve recently reserved a plot in Morpeth with Bella. The whole process has been really great. Bella has been super helpful and explained all our options and the process really well.
We travelled to Hull to view the show house and were really impressed with the floorplan and scale of the rooms. The fixtures and fittings are also of great quality.
Really looking forward to moving in now… hopefully the builders will be as good as the experience we’ve had so far and build it quickly for us 😀

Jayne was brilliant and very warm and welcoming, excellent knowledge of the homes, development and site.

Jordan from Leiston was a superstar. Went above and beyond for me. I have kids with additional needs and he understood this. Was a lovely guy.. definitely a credit to you.