Lovell Homes Avis 

We’re a couple in our 20s looking to buy our first home in the Laurel Gate development, and from the very beginning Vicki Phelps has been incredible. We first contacted her earlier this year about early bird reservations, and she has been fantastic from day one.

Vicki has answered every question we’ve had and offered invaluable advice to help us secure our dream Lovell home. She’s kept in regular contact throughout the process, often going above and beyond her working hours to reassure us and make sure we felt supported every step of the way. She has also liaised directly with our mortgage advisor, making the whole experience feel seamless and stress-free.

When we initially enquired, not all of the information was available, but Vicki promised she would keep us updated—and she did exactly that as soon as she had news. We honestly can’t thank her enough for everything she’s done so far. We’re so excited and hopeful to complete on our first home with Vicki’s continued support 🤍 x

Staff were really helpful and explained all the details to us in a manner we could understand

Ellie was fantastic, super helpful, could not do enough for me, and made sure i left as informed as I could be (also provided tea & biscuits). It's clear to see why she was Sales Exec of the Year 2025, and has my early vote for the 2026 winner!

Upon arrival for our reservation appointment, Tanya the Sales Executive at Lovell Homes Drummond Park Ludgershall gave us a warm reception, and painstakingly took us through all the paperwork and offered invaluable counsel where needed. She carried on with her task with every sense of commitment, composure and professionalism despite how arduous the task was.
We enjoyed a 2% key worker discount as non cash incentive from Lovell which was very helpful, and we had a shower package and shower screen in the family bathroom for free, inclusive of full height tiling around bath. Lovell also included outside light to the rear of the building.
I would have loved if Lovell Homes installed an EV charging point in their homes in this park though, this can be a point for strong consideration for the future just so they can align with the national "going green" agenda of the UK.

From the moment we stepped on site in Wymondham we were well looked after by Ellie. Lots of time to explore options. No rush, no pressure, no fuss. Truly the most relaxed house purchase so far, as we could trust Ellie and her boss Jo were working with us to get things done in a timely and person centred way. The quality of the information we have about our house and our rights was outstanding. Can’t thank them enough. M & K Craig

Just want to reiterate my thanks to the Customer Support Team at Lovell in Wymondham who have responded to all of our requirements in a timely, courteous and professional manner.

Keep up the great work. The home is lovely...

This review is posted as a formal record of defects, safety failures, and Lovell’s refusal to rectify them.

Lovell incorrectly installed the boiler, leaving us living with an unsafe appliance for approximately 12 months. When a British Gas engineer attended, the boiler was formally deemed unsafe, and the engineer confirmed that the defects were installation related and required rectification by Lovell. Despite this, and despite Lovell speaking directly with the engineer who identified the faults, Lovell refused to carry out immediate remedial works and left me responsible for resolving an immediately dangerous situation. Notably, Lovell subsequently attempted to argue and are continuing to argue that certain boiler installation components, including the flue clamp, should have been identified and reported by me at or shortly after legal completion. This position is wholly unreasonable. Boiler casing and flue components are specialist, safety-critical elements that a homeowner is neither qualified nor permitted to inspect. Expecting a lay homeowner to identify defects in concealed or technical gas installation components demonstrates a fundamental misunderstanding of gas safety responsibilities and further highlights the lack of accountability shown in this case.

This constitutes a serious failure in duty of care and compliance with basic safety and installation standards.

In addition, Lovell failed to correctly install plumbing and fitted appliances throughout the property, resulting in repeated and significant damage:

Kitchen pipes were not properly attached, causing a full property flood.

The washing machine and dishwasher were both incorrectly fitted, each causing separate flooding incidents.

Pipes within the toilet cistern were insecure, came loose, and caused a bathroom flood.

The garden doors were incorrectly fitted.

The property was handed over with broken garage grates and missing roof tiles.

Prior to handover, a toilet seat was broken and has remained unresolved for over 12 months, despite more than five visits. This demonstrates an inability or unwillingness to properly diagnose and rectify even basic installation faults.

These issues indicate systemic poor workmanship, a lack of quality control at handover, and ongoing failures in aftercare. Many of the defects were foreseeable, preventable, and directly attributable to negligent installation.

Lovell’s continued failure to remedy known defects within a reasonable timeframe, particularly those affecting safety, has caused property damage, distress, disruption, and a complete loss of confidence in the integrity of the build. A new-build home should meet basic standards of safety, habitability, and workmanship; this property did not.
Based on the extent of defects, the length of time they remained unresolved, and Lovell’s refusal to accept responsibility even when presented with professional evidence, I would strongly advise prospective buyers to exercise extreme caution and be prepared to use your annual leave trying to fix issues.

We had a great experience at the Lowel Home in Florence field kings Lynn. thanks to Juanita. She was professional, kind, and very knowledgeable. She took the time to answer my questions and helped me choose the right products without rushing me. Customer service like this is hard to find!

Louis was extremely helpful and very informative. Briarswood is a lovely development, the houses varied in style with plenty of space between them!

The adviser was verry helpfull and friendly

The guys who attended my New Build property for snagging issues were first class. I’d particularly like to mention Andy B, who was polite, clean and tidy and extremely helpful. Also Joanne at the office was very friendly and able to assist with rescheduling appointments at short notice.

I moved into a brand new Lovell property less than 3 months ago and have had many problems.
I had 1 week without hot water and heating, due to incorrect wiring to ASHP, which wasn't an easy process to get resolved.
I now have damp and mould in the loft which was reported over a week ago and still no contact from Lovells.
If anyone were to ask me if they should move to a Lovells property, I would say "no".

Edit:
The damp and mould in the loft is NOT as a result of the extractor fan. The extractor fan was inspected a few weeks ago and deemed to be installed correctly.
As reported, the side wall in the loft is completely covered in mould and damp.

Jordan did a great job sorting all of the snags we had, was very thorough and took a lot of care. Very happy, thank you

Sales lady really helpful. Extremely easy process so far!

Timely updates to property owners and good selections of developments for homeowners and investors. Fuss free and transparent home purchase process. Highly recommended!

A really smooth and professional experience with Lovell Homes. Ali in particular supported throughout the process with her expertise and ensured the entire process was seamless.

Would absolutely recommend.

We completed on our new Lovell Home this week. Having had unexpected brain surgery earlier in the month we needed help. It came in spades in the form of Bonnie Younger the Sales Executive at the Park View Site in Holt. She is just a diamond who not only walks the exra mile she carried us along with her. Thank you Bonnie.

Great communication, easy to deal with. The sales advisor Debbie at Bowlers Green is such a credit to the company. Never pushy and so patient and professional throughout the whole process! I would recommend buying a Lovell home. Built to a good standard.

Emily and the team have been so helpful, and patient throughout the process so far.

Recently purchased a home from Lovell.

Emily was incredibly informative around every single process and explained in simple terms to any questions I may have had.

The whole experience was so easy I thought I must be overlooking something or missing something I needed to do, everything was handled so well.

Many thanks for your time and attention Emily, you made what I expected to be a high-stress situation surprisingly stress-free!

10/10 would recommend.