Lovisa Avis 111

Poor quality of service and goods. Bought rings that had stained my fingers blue and the metal had worn off. Went to return them and the two girls barely made eye contact and rudely said that the rings were not able to be returned cos it had been 10 days over the 30 day period, they then laughed when I said they shouldn’t have been doing that. Not shopping from there again. Bullring branch Birmingham.

I went to Uxbridge store to exchange a pair of unworn earrings which I couldn't remove from the packet. I was denied a refund or exgabge. Bad quality service as well as the the stuff you're selling.

Really bad place to shop . The staff behaviour is ridiculous they sell defective products . when you go buy products from their stores they have a policy that they cannot take the earings back they trick their customers by saying that they exchange and refund and that is not true.everything is of bad quality and their staff do not accommodate and they trick customers by selling expensive products save ur pounds dont waste ur money

Love the design and prices. But tarnished very quickly, when I stayed away from water and didnt wear them in the shower.

I love this shop!

Every time I pass by Lovisa, I jump in to buy a few earrings.
For a person addicted to earrings like me, their prices are extremely ideal.
The quality is not bad, although I can't comment on it, as I have too many earrings to count and I wear a different one every day, so naturally it won't wear out so quickly.

If they'll only start bringing in rings in big sizes, than the rings compartment in my jewellery box will overflow as well!!

I'll take this opportunity to commend you for keeping your prices so low!!

Good luck...

Bought a pair of earrings that broke from the Derby store after wearing them only once and for a wedding so wasn't free on the weekends to exchange these. Tried to get hold of the Derby store by phone but the telephone number was wrong and was a dead tone - hence marking them done one star.

Contacted their online support services and they couldn't provide any other way of getting hold of the Derby store but authorised a return / exchange. Took the email authorisation email from them to exchange the earrings and the sales assistants at the Derby store didn't have a clue what they were doing, even though I showed them the receipt they seemed reluctant to do the exchange. Not impressed with the in store staff but very efficient handling by the online staff.

Found a pair of nice earrings online but wasn't ready to pay £4 something for delivery fee or buy up to £40 for free delivery. Went in-store and they didn't carry the item nor could they order it into the store.... Bit disappointing. Did buy a necklace and hoping that it doesn't tarnish too quickly as other reviewers have mentioned. It was labelled "sterling silver, gold plated". I want at least a couple of wears out of it.

I was served by a lovely girl today (21/05/22) she was wearing pink trousers & black turtle neck, couldnt catch her name but she was so lovely and her customer service was above and beyond! Very smiley and helpful, also has great knowledge for the items that are sold instore!!

Sadly the earrings I bought for CHF 5 got ugly and rusty after wearing them for 2 (!) days :/

Items were nice but one cuff bracelet does not fit and is painful on the wrist. I contacted customer service to ask for a return and was given authorisation to return it in store. I responded to advise that I live in Northern Ireland and there are no stores in the country and to let me know how to return by post to which the exact same response was sent again to return in store. I would be of the opinion that they should not be selling their items to people in Northern Ireland if we are unable to return them.

I bought an item on the 26th of Jan this is only available online. I paid £6 for the delivery. Today is
10th of Feb and I didn’t receive the item.
I’ve asked on the customer service and they gave a gift card of £10 because the inconvenience caused. I went today to the store and the gift card didn’t work!!!!!
I can’t believe it!

Emailed twice as I’m worried about the data they have on me for my own protection and not bothered to reply. I might have to report to data protection.

I had just gotten a birthday present today. I got a necklace and earrings. The earrings are great and I love them. I loved the necklace too if only it hadn’t broken. I hadn’t even worn it properly…I was just trying to put it on but it broke. Seriously annoyed right now. Ugh

Visited the store and my daughter chose a pair of gold diamanté studs.. sales girl said come and look and choose another pair for the offer and was showing my daughter all different types .. my daughter chose silver little hoops but said she was happy with her first choice. All bagged up and paid for only to get home and the wrong earrings in the bag and on first try the hoops snapped. Can not phone the lakeside store as number fails and they ignore a private fb message and an email… poor customer service and cheap crap sold

Yasmin Channon in the Plymouth store was amazing super helpful finding us jewellery then pierced my third lobe and helix and my friends second and third lobes. So friendly and good vibes

Do not buy, bought loads of jewellery, the quality is extremely poor, all of the jewellery had gone rusty, only worn a couple of times. I can't understand how Lovisa can justify the price for the atrocious quality of jewellery.
Wanted to share pics but no option to do so.

The que took ages,the jewellery was all tangled and has gone moldy I only brought it a week ago do NOT recommend this absolutely atrocious

Nice earrings at a reasonable price, shipping time was ok but not required quickly so it was not an issue.

Loved my experience, the ladies in the Milton Keynes store were lovely and so friendly and helpful! Would definitely reccomend them to anyone and will go there again. Really good for piercings as well.

I ordered quite a bit of jewellery from Lovisa and payed the full delivery price, waited the amount they said (5-7 days) and still didn’t receive my order. I contacted them after the 8th day asking why, and they said to wait 2-3 days more. Still no delivery (confirmation or shipping details) I’ve contacted them at least 5-6 times after and the replies are so slow and I don’t even get a proper reason. It’s been about a month now, and still nothing regarding the order. Very disappointed in the service and in their efforts to fix it.