Loxone Electronics - UK Avis 39

Very good training from miles highly recommend

Excellent training.
Great team of people, lots of support.
Very well looked after throughout the training.
Miles is a great teacher!

Very interesting Audio update training. Brandon was extermely knowledgeabe and approchable throughout the course.

The training was absolutely amazing, and the product is even more impressive. I had done a lot of research previous but the training opened my eyes to so many more possibilities. The staff are great and you can tell they all enjoy what they do, super knowledgable and happy to not just answer your questions but expand on them to help you understand just how much you can do with this.
Thank you everyone involved for your help and effort you put in even after the day finishes.

I recently purchased a Loxone Audioserver and Stereo Extension directly from Loxone for my home automation system. The hardware concept and ecosystem are strong, but my experience with support has been extremely disappointing.

During installation I discovered that the Tree Turbo interface on the Audioserver appeared to be faulty. The Stereo Extension powered up but could not be discovered by the system. I contacted Loxone support and provided photos, wiring details and the troubleshooting steps I had already carried out.

The response I received was that Loxone only provides in-depth technical support to registered installation partners, not to end customers. This was surprising given that the hardware was purchased directly from Loxone’s own store. The nearest Loxone approved partner is over 20 miles from me and the cost of paying a day rate of circa £300 to diagnose a faulty component valued around £450 makes no sense.

As a result, I had to diagnose the fault myself. To isolate the issue I purchased a second Audioserver and installed it in the same cabinet using the exact same wiring and SD card. The replacement unit immediately discovered and paired with all Tree Turbo devices, confirming that the original Audioserver hardware was defective.

While the system works well once running, the process of proving a hardware fault without meaningful support was time-consuming and expensive.

Unless Loxone change their support policy for customers who purchase hardware directly, I would recommend considering alternative automation platforms that provide proper OEM technical support.

27/3/26 Update: Loxone has tested the audioserver and confirmed it to be faulty. They've authorised a refund for the unit but won't cover the return postage meaning I've wasted 5 hours and £12 buying a faulty unit direct from them. If I'd followed their guidance I've have wasted £100's (my nearest Loxone partner charges £95+VAT/hour for technical support). Come on Loxone, this is not good customer service. Sort it out.

I attended the loxone course this week and have to say the team are very helpful and always willing to help you, whatever you are trying to control/monitor they will always find a solution for this.

We choose Loxone as it is easy to work with and easy to commission the system. There is no delay on AIR devices, no signal dropping as the system can take more that 1 task

We have been installing Loxone systems for the past five years, and throughout that time our experience has been consistently excellent.

The products themselves are extremely reliable and very well engineered. In all the years we have been working with them, we have never had any issues, which speaks volumes about the quality and robustness of the system.

The technical support provided is second to none. Whenever we have needed assistance, the support team has been knowledgeable, responsive, and genuinely helpful, making installation and commissioning smooth and efficient.

Most importantly, our customers have been absolutely buzzing with the functionality that the smart homes we install bring to their lives. The automation, reliability, and overall experience consistently exceed expectations.

We look forward to continuing our partnership for many years to come.

Excellent facility with knowledgeable partner coaches. The training was well presented and the hospitality was great too.

Attended Loxone UK for training and the experience was excellent. All the partner trainers were extremely knowledgeable, patient and approachable. The system itself is excellent and a welcome addition to our portfolio. Having completed our first installation recently, we’re confident that it’ll cope with the full range of our clients’ needs while offering excellent reliability and being straightforward to manage. Thanks in particular to Brandon, Sarah and Theo for looking after us this week.

Having worked with Loxone and installed their hardware for 10years, I can thoroughly recommend them. It's such a flexible product which can be applied to so many situations. The staff are knowledgeable and always on hand to help.

I have had a very positive experience with Loxone over the last 10 years! The platform itself is extremely powerful and well thought out, offering a level of integration and reliability that is hard to match in building automation. Once installed and configured correctly, it delivers a robust, scalable solution that genuinely adds value to both residential and commercial projects.

The product ecosystem is well engineered, the software is continually improving, and the overall approach to energy management, control and automation feels future focused rather than gimmicky.

From a professional perspective, it allows us to design intelligent, efficient systems that are stable long term rather than reliant on multiple third party apps or cloud services.

Support and training resources have also been strong, with clear documentation and a knowledgeable technical team when required. Overall, Loxone has proven to be a solid, dependable platform that we are confident specifying and installing on a wide range of projects.

Highly recommended for anyone looking for a serious, professional automation solution rather than a consumer level smart system.

Zmart Hohm

As what Loxone represents did not fall short of any expectation in every aspect, the staff, training program and facilities.

Keep up the great work, Loxone 💪

believe in the brand

The team at Loxone UK are very helpful and approachable. They always go above and beyond to help where they can.
They collectively have a wealth of knowledge around all aspects of the BMS world and work with you to reach your expectations.

All of the team at Loxone were great, from the initial arrival, to all the training staff. Really engaging and helpful with any queries we have/had. Would 100% recommend anyone looking into home automation to get involved with the Loxone team.

It Was Great Presentation Very well explanation from Loxone Teams Through the learning process about Smart Home system design and installation including Configuration & management.I highly recommend this course it will connect you with Loxone Partners for any projects you become Loxone partner and enjoying all the benefits. Thank you Loxone

Excellent location.
Brilliant Team who find time to assist.
The training course is at a fast pace but the trainers are helpful in returning to previous topics.
The class was held together well without disruption and equaled a working day with someone available from 8am right through to 5,30pm . No one expects you to be an expert, that is why there is second to none support. Looking forward to my first installation which is on-going. Thank you Team.

Had great experience very knowledgable and welcoming

The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team are unbelievable, so knowledgeable, helpful and supportive and nothing is ever too much trouble. It's massively reassuring to know that if you get stuck or don't quite understand something they are always there to get you up and running quickly. I have installed a lot of equipment from a lot of different suppliers over the years, but never had support & backup like this. Well done and thanks again for everything you do to support us.