Lucky Brand Avis 

I have been ordering Lucky Jeans for several years. I wear them daily as a substitute for scrubs since I work in a medical clinic.
The quality is consistent; with occasional variation in dye coloration.
The fit is always ‘as ordered’. The customer service people are responsive, helpful and delivery is prompt.
My only complaint is that when they have sales, they rarely include average sizes. I’m 36/32, not unusual size. That said, having a closet that includes other brands, including more and less expensive brands, I find myself preferring Lucky for a range of activities beyond work and never find them lacking.
Are they the best for splitting wood or rigorous hiking…. No. But that’s not what I typically use them for. I have been a customer for more than 5 years and intend to for the indefinite future if their quality does not diminish.

I ordered 2 shirt only received 1 ...
I called and emailed them a d nothing happened..
DO NOT BUY FROM THEM, STILL MY MONEY.

I ordered 2 tops using a gift card and remaining balance on a credit card. Lucky canceled one of the tops. My credit card was not charged but the balance on my gift card was not refunded. I contacted customer service several times but Lucky has never come through with my refund.
Bottom line-don’t buy or use a Lucky gift card.

Hopefully you don’t have to return anything. Not only do you have to pay for return shipping, it will take multiple contacts and weeks to get your refund.

I am both a VIP member and long time buyer both in store and on-line. Between December 2022 through January 2023 I have had four on-line orders cancelled for unsubstantiated reasons: (1) they are out of stock of an item; however, the website shows they have the item available and when you reorder you pay a higher price; and (2) there is a "billing" discrepancy in your credit card. In order to log into your account a user must enter a six digit number assigned by Bolt sent through text message or e-mail. Bolt partners with merchants (such as Lucky Brand) to power the checkout for their online stores. I contacted Bolt who confirmed I passed their security checks in addition to contacting my credit card company that my billing and mailing address are fine so there is no reason LuckyBrand should decline my orders. LuckyBrand opened multiple case nos. including 72459478 (Debbie) but never get back to you. As as long time buyer and loyal customer I am disappointed in LuckyBrand and their apparent manipulation of prices. I have a multitute of e-mails of cancelled orders and case numbers none of which received a response. I also opened a BBB complaint today assigned #18879102. Of note is LuckyBrand is not an accredited BBB company.

I ordered a pair of Jersey ribbed leggings that cost me nearly $30. The elastic in the waistband went crazy after one drying; could not get it untwisted or unfolded whatever. I used to buy Lucky Brand clothing a lot that lasted me a very long time nowadays the material is just crap bras, pants shirts.

These jeans are not cheap, yet they save a few cents by having an insufficient amount of belt loops. I can't believe a trusted Lucky Brand merchant like Costco would lower their standards by selling this brand.

If I could give zero stars, I would. I ordered online - paid $10 for shipping for 2 shirts - items were due to arrive in 3-6 days.

10 days later - nothing had arrived. I had emailed customer service several times - and got nothing but a complete runaround. I could tell email was outsourced to a third-world country. One rep would say one thing - and another a completely different thing.

I finally called customer service this morning and actually got a live person. They [supposedly] processed a refund for me but indicated it would take 7-10 days to show up on my debit card! I'm sorry - this is criminal. I'm betting that refund will not show up.

Don't shop with Lucky Brand online. What a rip off.

I bought Lucky Brand Men's medium 32-34 waist size underwear at Winners (TJMAXX) in Canada. What a mistake!

They fit about a size smaller and are too tight for me. I'm constantly pulling them down and pulling them up to adjust them. Not only that but the quality is noticeably poorer than the other brands I bought. The cotton is pilling after very few washes. Smaller and worse quality than the Kangol and Silver Jeans Men's 32-34 medium underwear I also bought at Winners for the same price!

I'm confused why they call themselves Lucky Brand. I consider myself highly unlucky to have had faith in the brand being the same quality and size as the Kangol and Silver Jeans underwear I also bought there.

I then contacted Lucky Brand USA and they said I have to deal with Lucky Brand Canada. I then contacted Lucky Brand Canada, and they said I have to deal with Lucky Brand USA. I then contacted Lucky Brand USA again who said I have to deal with Lucky Brand Canada. It is obvious neither Lucky Brand Canada or USA wants to deal with my issue and are experts at passing the buck so I gave up and posted this review.

Shame on you Lucky Brand for cheating consumers on your underwear sizing and making your medium equivalent to a small while making the material quality poor too. And shame on you for passing my issue back and forth between your American and Canadian offices so neither had to deal with it. You products and customer service are a disgrace and it shows in your trust pilot rating where 89% of the ratings are one star as of the date of my review!

Shame on you Winners for selling such a poor quality undersized product and offering no exchange or return on underwear.

I have only ever bought underwear from Lucky Brand, but given the result, I will never buy another Lucky Brand product ever again, and I will never set foot in a Lucky Brand store ever again.

Lucky Brand knowingly cheaped out on size and quality and sell them for the same price as others and hoped no one would notice. This review is what happens when you do that.

I was very unlucky trusting a brand with the name Lucky Brand and you probably will be too.

I have been a long time customer of Lucky Brand. One time I ordered to have something shipped to a different address. They seemed to have saved that as my default address and no where in your acct is there a place to update that. The second I placed the order and saw the shipping error I emailed them and I also did contact through their website. It was Wednesday before Thanksgiving. They claim they can't change any order once it has been placed because it is already gone to shipping. Well I checked two days later and UPS hadn't picked it up. I have no way to received the order, it was a Christmas order, and no one has seen it anywhere they shipped it and they have no proof of delivery either but refuse to give me my money back. Terrible company. Lost me as a customer but more importantly spreading the word on them so others don't get screwed.

I ordered a necklace from LB online but received the wrong item. Customer service agent volunteered to overnight the correct order and told me to keep the wrong one. Two weeks and two follow up calls later, the necklace has not arrived, and a different rep is telling me I was given incorrect information. Not a great experience this close to Christmas.

I ordered a top. It came damaged. They wanted to charge me $8 to mail it back. I contacted customer service and they said they would email me a label that would come from UPS. That was November 18th. I have not yet received the label. I have emailed, chatted and called multiple times. This is the worst customer service I have ever received. I was ready to just bite it and pay the $8 but I am not sure that I would even receive my refund. Sooooo I will drive 20 miles to the nearest store in XMas traffic and hope that the sales people at the store will credit me immediately..... stay tuned... NEVER BUY FROM LUCKY BRAND!!

I contacted the agent to learn how to exchange or make a return that was not offered on their site. The agent was agressive, rude, and unhelpful. The pants I ordered were too big and I'd hoped to exchange them. They don't offered exhanges, rather you can pay $8 to send them back- only to order the same pants again. And pay for shipping again. This will be my last order with Lucky.

I generated an order to the wrong address. I called in at once with the order number to cancel and am being told NOTHING can be done!!!!!

NEVER BUY FROM THIS PLACE

This site borders on being illegal. They grab your credit card information and keep it forever! I wonder if that is also happending at the stores because I don't remember giving them a couple of the cards they had stored online when buying from the website. Their customer service kept me online for nearly 30 minutes over a simple request to remove all payment information from my profile. The person claimed it will take "several days to process."I do not believe it will happen. It should take a second. 99.999999% of all websites allow users to remove their payment information. NOT HERE! I do not think this is legal.

If you try to chat with them, they will not answer the chat request--I waited over 10 minutes. I emailed "bolt merchant support" who sent back a robo email that said I was clearly trying to send an inquiry to bolt rideshare in Europe, so unless I replied to their robo email I was going to be ignored. WHAT????

A scam, pure and simple. I don't know who bought this company, but they have changed a wonderful company to a scam artist. I now have to change my card because I purchased from them. UGH!

Lucky Brand’s online return policy is horrible and it does not work!! I tried and waited for 3 different return labels over a period of 3 weeks. Each time they ordered a return label…I had to wait a week to see if I got it before they would request again. I finally gave up and drove 2 hrs round trip to a store to make the return. Will never buy Lucky Brand again!!! Way to frustrating for $100 jeans!!

Horrible service. I returned a pair of jeans because they were too large and I didn't like the look. They deducted $8.00 from my return because they didn't fit. When I advised the representative that this was very poor customer service she appologized and said that is their policy. I will never order from Lucky again.

Cancel and refund when requested. If not refund cost to ship item back.

I purchased 3 pairs of jeans from their online store. One was a mistake and the other was a correction — so two separate orders.

The correction jean didn't button and upon further inspection was a size smaller than what was labeled (it happens). I returned that pair and the mistake pair. The original instructions were to send them via USPS, which I did. It cost me $13+ to return them.

It appears they do have UPS return labels but I never saw those until after the fact because I followed the instructions in the email. They deducted an additional $8 x 2 for the returns despite never using their labels (which they could easily prove by verifying the tracking that was assigned to the returns) so I was out $16 + the original shipping for the two orders.

After providing them with evidence, they ignored one order and focused on the other. They repeatedly gaslit me with excuses and acted like they never got the information I provided them. This exchange went on for over a month until I finally gave up, which is what they want.

This is no longer the original Lucky Brand company but a hedgefund-run entity that will screw its customers at every opportunity right down to a nickel because they're more concerned about their investors than they are about the people that keep them afloat.

If you feel you must support this company, buy from their online store on Amazon Prime (no 3rd party retailers) so you can ensure you don't have to pay for returns and get screwed in the process if the jeans don't fit or are sized incorrectly. Besides, it's way cheaper than buying from their online store. Take note that the colors represented online don't always match what you receive.

Frankly, I'd avoid them altogether. Their jeans' quality has decreased considerably as they are not the same as the ones I purchased in the early millennium, which have seen better days. They even short you by a belt loop. It's ridiculous.

Placed order online - Received an item I didn't order 10 days later. 4 calls to customer service and online chats to get this resolved each end the same way: You will receive a UPS return label within 3-5 business days. (? What century are we living in ?) Once the return label is received I will need to drop off the item at a UPS store to return. (10 days maybe to process?) Once the return is received and processed by Lucky within 3-5 more business days my refund will be issued. So now going on 30 days. And at that point I can choose to re-order and hope this time I receive the correct item.

As I understand it, you are under no obligation to return an item you did not order.. (Which I gladly would have done at the beginning of this process if it hadn't turned turned into such a lengthy drawn-out nightmare, or if they shipped the correct item right away.)

However a seller is legally obligated to either issue a refund, or ship the item that was ordered if the correct item is never shipped / received.

In the age of Amazon and other really streamlined online retailers it is pretty crazy to be so far behind.. and to back up the absurd online shopping experience with terrible customer service.