Luxaflex UK Avis 

We have two battery powered motorised blinds side by side across our balcony window. The units were supplied by John Lewis. The left hand one is faulty and judders when closing sometimes stopping altogether. It was supplied like this and has only got worse over time. When opening both units operate smoothly. Luxaflex technical support have just given us patronising comments about sticky blinds which will clear over time. We are 5 weeks in and it is clearly a drive issue. They appear to be totally unwilling to engage with the problem and we are now faced with asking John Lewis for a full refund.
Update: 1/12/2025 Luxaflex have now agreed to replace the blind.

Very helpful staff. Solved my roller blind issue. Many thanks indeed.

UPDATE:

Still not resolved.

Don't buy these blinds if you want privacy.
We bought made to measure blinds for our bedroom. Even though they came out to measure and so could see the room and surrounding properties, they have installed blinds that have 2 modes: being seen from flats above us or from flats below us.
Complaints get nowhere. There is zero customer service and they constantly wear you down with excuses.
A dreadful company.

We had 4 of these “automatic” blinds fitted and we have seriously regretted it. Not only are they extremely poor quality, being made of flimsy materials but they are also incredibly unreliable. Sometimes they work but more often they don’t. They are battery-powered and each blind takes 12 batteries and,worse still, the batteries run out very quickly. Thinking they would be a useful security measure when on holiday, we had high hopes which were crushed by the discovery that they simply could not be relied upon to work.We would come home from holiday to discover them down when they should be up or vice versa.
We have replaced 2 of these Luxaflex blinds with ordinary blinds and are intending to do the same with the remaining 2. I would strongly advise anyone to avoid Luxaflex blinds as they are not only expensive but a source of constant hassle and expense.

We have had luxaflex blinds for many years and have been very pleased with them. Like all products, they occasionally develop little issues after some years, and in this instance I needed some spare parts.
I emailed the company and was amazed to receive a remarkably quick reply from Kerry to tell me that she was already posting the spare parts I’d requested out to me that very same day. I am really happy because it will prolong the life of my blinds for several more years.
How’s that for great customer service!

I needed replacement parts for my sunroom blinds that were well over 10 years old. I contacted Luxaflex. The after sales assistant was helpful and knowledgeable. I was sent the replacement parts quickly without any charge. Excellent service.

very helpful customer services
quickly sent a small replacement part for our excellent Duette blinds

Replacement chains for my vertical blinds were provided rapidly and free of charge to repair the blinds in my bedroom. Excellent and professional service was provided by Kerry.

This company don’t make blinds as well as they used to, I’m guessing cost cutting measures are affecting the quality of their products.
In 2022 I spent over £1300 on one blind, by 2023 it had broke. It then took ages to repair so we had a home made makeshift blind which didn’t really do the job.
Fast forward 2 more years and the blind has broke again.
So here we go again, wasting time dealing with the return, having to make another make shift blind and having absolutely no faith in the product when it finally gets fixed.
I’d expect the 5 year guarantee to start again from the date of repair but I’m guessing that won’t happen.
My preferred option would be a full refund but again I’m thinking that will never happen.
Cheap blinds for me next time.

I needed a small bottom bar clip for my luxaflex blind. After contacting the company I purchased it from and searching the spare parts website they suggested I look at, I could not find an identical clip anywhere. Eventually after fruitless searches I contacted Luxaflex UK and Ashleigh responded speedily. The spare clips were dispatched without delay and my blind is looking great again.

Had occasion to contact Luxaflex to see if they could get a spare part for an older roller blind. Absolutely delighted with the service received, in particular with Kerry Haye. Went above and beyond to ensure the correct part was sourced, and delivered, in super quick time. This blind will now have a significantly longer lifespan thanks to her endeavours. Would definitely deal with this helpful, friendly and professional Company 😀

I emailed them about a broken cord on my blinds that I was having trouble finding a replacement for. They replied very quickly, asked for my address and sent me a new cord straight away without asking for any payment for it.

All of our very large windows have Luxaflex roller blinds which were installed around 2013. The mechanism on one started to fail and since approaching Luxaflex they've gone out of their way to help me get the blind working again...this is after 12 years and we must be way beyond any warranty period. I'm most impressed. Luxaflex is now on my short list of companies with excellent customer service.

Luxaflex are second to none in customer care. Some small spare parts were quickly provided for some of our 15-year-old metal venetian blinds without a quibble (and free of charge). Exemplary service and much appreciated.

Very helpful

Always a great experience with Luxaflex, we needed small replacement parts for broken blinds. The response was quick, and the service was highly efficient. A big thank you to Colette for sending them out. Thank you

Kerry provided a suitable replacement part for an old blind very quickly

Kerry of Luxaflex was extremely helpful with supplying some small parts for a broken Luxaflex blind. Quick response and efficient service. Well done Luxaflex, and thank you.

I recently contacted Luxaflex to enquire about sourcing a replacement tilt mechanism for an 18 year old blind.
Kerry’s email response was very prompt and she was able to send me the required part. Very happy with the customer service.

Made an online enquiry 3 weeks ago still waiting for some one to contact me to make appointment terrible service