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Luxaflex UK Avis 

272
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TrustScore 4 sur 5

4,1

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Noté 5 sur 5 étoiles

My Luxaflex blinds are 9 years old when on 9/9/26 I rang service dept I received a friendly lady who immediately said the item I required would be posted Which I received a few days later. Thank yo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was very impressed with the after service I received from Luxaflex. My request for help with a broken part of horizontal Lantern light blind was dealt with quickly & efficiently. Member of Technica... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We where served by Alka from Luxaflex who works in the John Lewis store at Brent Cross. Alka showed us great options available for windows in our house and gave us some great ideas. She was very thoro... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Very pleased with the motorised blinds until we needed a repair. Luxaflex are ridiculously slow to respond. Send links to unhelpful videos and then brushed us off with "check local dealers". The firs... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de garnitures de portes et fenêtres
  2. aussi dans
  3. Fournisseur d'auvents
  4. Magasin de rideaux et stores

Écrit par l'entreprise

At Luxaflex®, we believe window coverings should do more than simply dress a window. They should make a meaningful difference to the way you live, enhancing comfort, privacy and style throughout your home. For more than 70 years, we've been creating made to measure blinds, shutters and awnings that combine innovative design with exceptional craftsmanship, helping homeowners create spaces that feel more comfortable and enjoyable every day. From energy efficient Duette® blinds and elegant Pirouette® blinds to roller blinds, shutters and outdoor awnings, every Luxaflex® product is tailored to your home and designed around the way you live. Whether you're looking to make the most of natural light, enjoy greater privacy, improve energy efficiency or create a seamless connection between your indoor and outdoor spaces, our bespoke solutions are made to fit beautifully and perform for years to come. Innovation has always been at the heart of Luxaflex®. Our PowerView® Automation system allows you to operate your window coverings using a remote control, smartphone app, voice assistant or smart home system, bringing effortless convenience to everyday life. Luxaflex® products are available exclusively through our network of trusted independent retailers and selected John Lewis stores. Our retail partners offer expert advice, professional measuring and installation services, helping you find the right solution for your home. From the first consultation through to installation and aftercare, we're committed to helping you create a home that's beautifully designed around you. To explore the full Luxaflex® collection and find your nearest retailer, visit www.luxaflex.co.uk


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4,1

Bien

TrustScore 4 sur 5

272 avis

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4,1

Tous les avis

(272)

41 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

We are delighted to write a review…

We are delighted to write a review about our recently installed Luxaflex blinds and Shutters, installed by Littlehampton Blinds.

Firstly their showroom. A well presented array of products in life size settings, which easily helped us to understand what they would look like in our home. The showroom staff were very knowledgeable and arranged a number of samples which arrived a few days later and brochures to take away.

The installation and final finish was everything we expected, with a full demonstration of how each product worked.

We have no question of the quality of these products and would not hesitate to purchase more of these products in the future.

9 octobre 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Wilson,

Many thanks for your review. We are delighted to hear you are happy with your new products and also the showroom experience you received from the team at Littlehampton Blinds.

Noté 5 sur 5 étoiles

Amazing product and service

We had blinds installed recently and couldn’t be happier with the product and the service throughout. The product is top quality and has changed our room completely. Each person we interacted with was knowledgeable and responded quickly. Couldn’t be happier and would 100% use again.

1 septembre 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Joe,
Many thanks for your review, we are delighted to hear you are happy with your new product and it has transformed your room!

Noté 5 sur 5 étoiles

Powerview pirouettes

We bought some power view pirouettes that are Luxaflex and we are really impressed with the quality of them and the easiness on setting them up.

22 septembre 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Scott, many thanks for your review and we are delighted to hear you are happy with your new Pirouette Shades

Noté 5 sur 5 étoiles

Second to none

We have just had Luxaflex blinds installed in our home & we could not be more impressed with the service & quality. The whole process from choosing options and measuring/installation was faultless.. we will definitely be returning as customers in the future for awnings when we finish our garden!

23 septembre 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Julie,
We are delighted to hear you're happy with your new Luxaflex products and the service that you received.

Noté 5 sur 5 étoiles

First class product and Service

We recently had Luxaflex shutters installed and I couldn’t recommend them highly enough.
We did quite a bit of research before going ahead and the quality stood out for us, when compared to other manufacturers that we looked at.
Alongside that the service, from the sales guys to the fitters was superb - always willing, knowledgeable and prompt in answering any questions we had.
Absolutely first class.

8 octobre 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Steve,

We are delighted to hear you are happy with your new Shutters and with the service you received.

Noté 5 sur 5 étoiles

A top brand with a top service

The quality of Luxaflex blinds are excellent. There are many cheaper products out there but you really get a better product with Luxaflex. In addition to this the after sales service I have received has been excellent. A special mention to Kerry who has been most excellent in dealing with any enquiry I have had. A top brand with top service

16 octobre 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Stephen,

Many thanks for your review! We are delighted to hear you are happy with your new products and the service you received

Noté 1 sur 5 étoiles

Just stay away unless you are a wizard of blinds

I did purchase 6 luxaflex duette shades a little kess than a year ago paying almost 8000 pounds believeing they are "quality" products. Around 9 months later, one of the shades start stopping halfway not retracting fully up. The sller is out of business, the installer is not returning my messages, no clue re whatvto do on website or youtube vidoes. I wrote to luxaflex. They asked some pictures and the response : Please contact one of our dealers. Qulity is a total experiemce which should definetly involce after sales service and support. This does not exist with this comoany. Bunch of individuals sellling and installing their products and you are left by yourself when you experience a oroblem. Best to avoid if you want oiece of mind and spend your hard earned monies somewhere wlse with a better understanding of what quality means

10 octobre 2023
Avis spontané
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Réponse de Luxaflex UK

Hi,

We're really sorry to hear about the issues you're experiencing with your Duette Shades and the aftercare support
If you could please email info.commercial@luxaflex.co.uk with your order details, one of our team will be on hand to offer assistance.

Noté 5 sur 5 étoiles

Exceptional blinds from Luxaflex…

We had a range of blinds from Luxaflex and they are first rate. From the initial planning and advice through to the final fitting the team were terrific. We had the Duette blinds, including some with Powerview. The app and remotes work very well and I particularly like the flexibility of the app in terms of scheduling.

14 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Impressive awning and service from the dealer

We are delighted with our new awning and even more so as we first enquired last year, but waited until this year to place the order. The new model looks allot nicer and came with a front trim that was electric too, which was not available with the previous model. I would like to mention the dealership who fitted it called
Littlehampton blinds, who were incredible. Our property required allot of custom work, by ways of cutting out of the wall and creating bespoke brackets amongst other things, which was all created by them in our garden and fitted in just two days. It was also really nice to be able to see the same awning we purchased in their showroom, which really gave us the confidence to place order from them.

5 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Luxaflex from CrosbyBlinds…

We have purchased our Luxaflex blinds directly from CrosbyBlinds for many years now, the price, service, and quality product make the perfect combination.
Recently we purchased Tru-Fit Duette blinds, the support, and knowledge from Crosby made this DIY purchase easy and affordable.

1 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Luxaflex blind accessory

I bought several Luxaflex blinds for the lounge a while ago and needed help with a replacement part.
After a lot of online research and calls I spoke to Helen in Luxaflex customer services. She was very helpful and professional and solved the problem for me and I'm so appreciative of her friendly and efficient service.

7 juillet 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Sandra,

Many thanks for your review. We are delighted we were able to assist with your replacement part

Noté 5 sur 5 étoiles

Amazing product and fantastic installers! …

Patternmatch Interiors installed our new awning yesterday. The awning itself is brilliant - elegant and a fantastic product. But special mention must be made of Patternmatch: the install had been going to plan until at the last moment we discovered that the external socket had no power. Patternmatch ended up installing a new armoured cable that allowed the install to be completed. Gary and Ed were real pros, solved a real problem and got the job done. It took them way longer than anticipated. We're super grateful and cannot recommend them highly enough.

11 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Full praise for the expertise at Haus in the Vale of Glamorgan

Buying Luxaflex UK products is not something that is done on a whim, as they are not inexpensive. When I started looking at the products, I contacted Vivian Llewellyn @ Haus in the Vale of Glamorgan. I immediately felt I was speaking to an expert. Vivian knew the products inside out and gave me excellent advice. She was able to show me how the products worked and what was best suited to the various locations in our home. She was able to arrange for samples to be sent so we could colour match with our decor. Vivian is a detail person and that really mattered when the blinds were going to be such a visible feature of our home. All her skill and expertise has now come to fruition, as today all the blinds were fitted and they are just perfect. We have Duette blinds with the Smart Cord and Trufit operation. In another room we have a Duette blind which has the Powerview battery operation with remote control. The skill of Mark who fitted the blinds is also exceptional. Whilst Haus is located in the Vale of Glamorgan they provide a service to a very wide geographical area - I am some 60 miles away. I have no hesitation in recommending Vivian at Haus.

30 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic new awning

We have just had a fantastic new awning fitted on the back of our house from our local luxaflex outlet called Littlehampton blinds. They were the only company we contacted who actually had the products they were offering in their shop on show and did not try to sell us something from a picture on their phone or brochure. The awning is everything we expected it to be and more!

16 juin 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Angela,
We are delighted to hear you're happy with your new Awning!

Noté 5 sur 5 étoiles

Above and beyond

We've had a Luxaflex blind for many years and it has been a fantastic addition to our living room. Recently we contacted Luxaflex and they kindly offered to supply a replacement part even though the blind is 7 years old. The part arrived the next day and we were not charged. The blind is now as good as new again.
Such wonderful service. Thank you so much Tracey and Kerry at Luxaflex. We very much appreciate your kindness and being so accommodating. Best wishes to you both.
Liz Proctor

17 mai 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Elizabeth,

Many thanks for your review.
We are delighted to hear your blinds are back to perfect condition - we'll be sure to pass thanks on to the customer care team.

Noté 5 sur 5 étoiles

Patternmatch Interiors

We found Patternmatch interiors, stockists of Luxaflex blinds, online.
I made an appointment to visit the shop and Adrienne very helpful showing us the different blinds we could chose from. We made a date for Gary, Adriennes husband to come to us with the Luxaflex range. Once we had chosen the ones we wanted we placed the order and had the blinds fitted approximately 7-8 weeks after the deposit had been paid.
They are amazing! They have transformed our room both in the daytime and evening.
Patternmatch, Adrienne and Gary, made the whole process seamless with their friendly, professional approach.

23 avril 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Linda,

Thank you so much for your review - We are delighted to hear your new blinds have transformed your room.
It’s also amazing to hear that the team at Pattermatch made the whole process seamless, we’ll be sure to pass on your kind words

Noté 5 sur 5 étoiles

I recently had 2 Luxaflex blinds fitted…

I recently had 2 Luxaflex blinds fitted in my sons bedroom, they are superb quality and don't have a dangling chain so give me peace of mind that my son is safe

18 avril 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Olivia, many thanks for your review. We’re delighted to hear you’re happy with your new blinds

Noté 5 sur 5 étoiles

They are brilliant!

I recently had some Luxaflex blinds fitted and they are amazing! They have helped to keep the warmth in during a cold spell and I hope they will do as good a job keeping the heat out in summer. My house is on a fairly busy road and I now have privacy without loosing any light due to the blinds going from bottom to top.
Can’t recommend them enough.

20 février 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Sue,

Many thanks for your review - we are delighted to hear your new blinds have helped keep the cold at bay and give you the perfect levels of privacy you require

Noté 5 sur 5 étoiles

Very happy with my blinds!

I have had Silhouette blinds from Luxaflex for some years now. I really love the effect that the two layers give in the sunlight! I chose to have both manually operated blinds and some motorized ones for windows that were less accessible. I recently had some issues with the motorized blinds and could not resolve it myself. Luxaflex sent an engineer out and he knew exactly what was needed to restore them to great working order. Thank you Luxaflex!

8 février 2023
Avis spontané
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Réponse de Luxaflex UK

Hi Carol,

We’re really glad you’re happy with your Silhouette Shades and the service you have received - thank you for your review

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