Outstanding customer service! I’ve now ordered down comforters from this company three times, and I couldn’t be happier with my experience. The quality is excellent, and their customer support is trul... Voir plus
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Update_ wrong was corrected. For those experiencing no or little contact , check your junk mail folder as multiple emails were present in mine after the initial slow 1st response due to them being "... Voir plus
I recently had an ongoing question about a product with some back and forth. Mark answered every question within a quick timeframe with professional and thoughtful kindness. Luxury Egyptian Linens is... Voir plus
The Egyptian cotton sheets I ordered are absolutely beautiful. I ordered the blue which is a lovely subdued shade, it’s stately. I love them. They are by far the nicest sheets I’ve ever had. They... Voir plus
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Outstanding customer service
Outstanding customer service! I’ve now ordered down comforters from this company three times, and I couldn’t be happier with my experience. The quality is excellent, and their customer support is truly wonderful. Thank you so much for your help and support
I am very pleased with your products…
I am very pleased with your products and customer service.
The customers service IS TO DIE FOR
The customers service IS TO DIE FOR! Everything I wanted and more quick, easy, simple. And they have amazing bedding I felt like a kid in a candy store honestly. If you have any questions ask for mark.
I had a problem with my order (my…
I had a problem with my order (my foult) and they "Mark" helped me resolve it. the sheets are terrific. J
Terrible quality product customer…
Terrible quality product customer service cannot be reached by phone not the thread count as promised. I have tissues thicker. Top sheets are not wide enough and bottom sheets pop off due to thin elastic.
The customer service is top notch!
Received stained
Update_ wrong was corrected. For those experiencing no or little contact , check your junk mail folder as multiple emails were present in mine after the initial slow 1st response due to them being "a small family ran business." The staines were the
Result of broken zippers and direct contact to the wet shipping box. .... Received stained, Thin low grade sheets. Unable to leave a google store review and am convinced the great reviews are fake. Purchased 2 1000 tc egyptian cotton split king sheets while looking for for something comparable to members mark quality. Very disappointed. Google recommended. Emailed twice about returning. No answer. Poor quality, poor customer service
Quick, kind, customer service every time.
I recently had an ongoing question about a product with some back and forth. Mark answered every question within a quick timeframe with professional and thoughtful kindness. Luxury Egyptian Linens is a small family owned business that treats you like family. If you are looking for quality bedding at an affordable price you can trust LEL to deliver.
Customer Service is top of the line
Customer Service is top of the line. They listen and reply and come forward with solutions.
customer service
I made a mistake on my order and the customer service to get it straightened out was excellent. I purchased four sets of sheets and with Christmas right around the corner, I will probably buy more.
Great customer service
Hi yes it turn out that I ordered the wrong size sheets. I contacted them and they let me return the for the right size. And sent out the right size right away. And there are great sheets for the money. I will be shopping here again.
Tony G.
Best Down Comforter
This is one of the best down comforters I have ever purchased. The filling is genuine down, and I do not feel any feathers poking through. There is no unpleasant smell, and the outer fabric is exceptionally soft and comfortable. Mark from customer service was also very responsive, helpful, and pleasant to work with. I am very happy with both the product and the service.
Buttery soft and heavenly
I ordered the 1500 thread count cotton sheets in the striped pattern, and they were buttery soft right out of the package. I washed them and put them on and felt like I was in heaven. I bought another set today in an 800 thread count cotton because I know the quality is great. I love these sheets and they're worth every penny. Perfection!
The Egyptian cotton sheets I ordered…
The Egyptian cotton sheets I ordered are absolutely beautiful. I ordered the blue which is a lovely subdued shade, it’s stately.
I love them. They are by far the nicest sheets I’ve ever had. They launder well too.
Yes I recommend them to anyone who appreciates a totally upgraded sleeping experience.
My husband ordered twin sheets by…
My husband ordered twin sheets by mistake instead of Queen. Mark and crew made the exchange very easy. We got correct sheets in, I washed them and they were on the bed and so comfortable to sleep on. Thank Y’all
This is a total scam company.
This is a total scam company.. they do not send you what they advertise. I have to report them to Visa as scam to reverse the charges.
I want to highly recommend Luxury…
I want to highly recommend Luxury Egyptian Linens. They have fantastic customer service which is rare in today’s world. Their comforters are high quality and look nice. Please give them a try, you won’t be disappointed.
Customer Service Experience
I accidentally ordered the wrong size bed sheet and contacted customer service for assistance. I offered to place a new order for the correct size and requested an RMA to return the incorrect item.
Mark from customer service promptly provided the RMA number and asked me to send him the tracking number for the returned package. As soon as he received the tracking information, he immediately arranged for the replacement package to be shipped.
I am very impressed with the excellent customer service and responsiveness. The entire process was handled professionally and efficiently. I am extremely pleased with this company and would not hesitate to purchase from them again.
The product is wonderful
The product is wonderful! The first deep pocket sheets I have found with a flat sheet that is wide enough. Also the customer service we had was exellent. Cotton is soft and luxurious. Do not confuse this company with another that has a similar name. Totally recommend!!!
The quality of their products is…
The quality of their products is outstanding as well as their customer service!
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