This review is regarding Lycamobile customer center. I don’t remember the name of the person who answered my call. However I called regarding transfering my lycamobile number to another service provid... Voir plus
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Lisez les avis des autres
I’m giving two stars only because of the price and the fact that everything works fine until you encounter an issue. After that, it becomes a nightmare. All support channels require enormous patience... Voir plus
L'entreprise a répondu
My $10 recharge gone within 10’s. Technical team delay 4X of 24 to 48 hrs waiting time for them to sort out my issue and I am still waiting. zero rating out of 5 from me. Hopefully they will not exc... Voir plus
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Horrible customer service, never get proper reply's. Never received my SIM card but kept charging me for monthly payments. Sent emails, called multiple times and it is a nightmare to get fixed. Never... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Coordonnées de contact
116 21, Stockholm, Royaume-Uni
- www.lycamobile.se
2,3
Bas
1 k avis
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Excellent customer service of Lycamobile
This review is regarding Lycamobile customer center. I don’t remember the name of the person who answered my call. However I called regarding transfering my lycamobile number to another service provider. Though it is a loss of business for them by I am transferring from Lycamobile they kindly assisted me on how to fix it and I truly want to put a review on that experience
16 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Vinali,
We appreciate you sharing your experience with our customer center. We're happy to hear that you received kind assistance during your call, even though you were transferring your service. Thank you for acknowledging the support you received.
Regards,
Lyca Mobile Trustpilot Team
Terrible operator!
13 février 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Ivan,
Thank you for sharing your feedback with us.
We would like to understand what went wrong and see how we can help. Please email us at trustpilotreview@lycamobile.com with your Lyca Mobile number and a brief description of the issue, mentioning this review so we can look into it and assist you further.
Best Regards,
Lyca Mobile Trust Pilot Team
Duaa is very good she is good job in…
Duaa is very good she is good job in lycamobile office
14 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Kashif,
We are happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us; it means a lot.
Regards,
Lyca Mobile Trustpilot Team
Thanks Bilal for the great customer…
Thanks Bilal for the great customer support, Bilal helped me swapped my old number to new sim
10 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Qurban,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Bilal was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
just switched my number to Lycamobie
just switched my number to Lycamobie, Bilal helped me thanks for the great customer support
9 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Ijaz,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Bilal was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Horrible customer service
Horrible customer service, never get proper reply's. Never received my SIM card but kept charging me for monthly payments. Sent emails, called multiple times and it is a nightmare to get fixed. Never order here!!
9 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Manders,
We sincerely apologize for the inconvenience caused by not receiving your SIM card while still being charged. we’ve applied a refund to your original payment method and according to your bank policy it will be added to your account for your next cycle. You’ll receive a confirmation E-Mail shortly.”
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Money withdrawn under false pretences
I bought an eSIM, but I accidentally deleted it from my device. I called Lyca customer support. They said to me that I cannot reinstall the eSIM and I should just buy a new one. He told me that the eSIM CANNOT BE USED now after being deleted. I bought and activated a new SIM and NEVER EVER used that first SIM with the 149 SEK plan.
The CS never told me that I need to manually block it with Lyca. He never exaplined that even if the SIM cannot be used and WILL NEVER be used by me, the payments will still be withdrawn.
In the end, 849 SEK was just stolen from my account.
And even after a repeated conversation with CS about this and a promise to refund, the money was STILL being taken again.
I reqyest to refund me 849 SEK.
15 octobre 2025
Avis spontané
Réponse : Lyca Mobile SE
Hi Alexandra,
We understand how frustrating this situation is especially being charged for an eSIM you were told could no longer be used.
Your case needs a full review, including the guidance provided, the charges applied, and the refund request for 849 SEK. We will investigate and get back to you as soon as possible. For further assistance please email us at trustpilotreview@lycamobile.com with your new Lyca number and the number used to contact us.
Thank you for bringing this to attention.
Best Regards,
Lyca Mobile Trust Pilot Team
Worst customer service
I’m giving two stars only because of the price and the fact that everything works fine until you encounter an issue. After that, it becomes a nightmare. All support channels require enormous patience just to get answers to basic questions, no one seems willing to put in the mental effort to actually solve problems. I struggled for months with an issue topping up my account and eventually decided to switch to another vendor.
8 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Aleksandr,
Thank you for your feedback. We are glad to hear you were satisfied with the pricing, but we’re sorry to learn about your experience with our support and the difficulties you faced while trying to top up your account. We take your feedback seriously and will review this internally to improve our service.
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Kunde inte ringa eller ta emot samtal
Kunde inte ringa eller ta emot samtal. Fick inte hjälp av Lycamobile, andra hade liknande problem.
6 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Bäste Herre,
Vi beklagar att du har problem med att ringa och ta emot samtal. För närvarande har vi inte tillräcklig information för att undersöka detta ytterligare.
För att bättre kunna hjälpa dig, vänligen ange ditt Lycamobile-nummer, din registrerade e-postadress och, om du tidigare har kontaktat Lycamobile, referensnumret från din tidigare förfrågan. Denna information hjälper oss att undersöka problemet mer effektivt.
Du kan också mejla oss när som helst på trustpilotreview@lycamobile.com. Vi finns här för att hjälpa dig!
Med vänliga hälsningar,
Lyca Mobile Trustpilot-teamet
I visited lycamobile kista Stockholm '…
I visited lycamobile kista Stockholm ' Bilal helped me thanks for the great customer support 👍
7 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Alam,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Bilal was able to resolve your issue quickly and that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
They take your money but doesn’t…
They take your money but doesn’t deliver what they promise.
The reply they gave, “sorry that you didn’t get the SIM card” is a lie, I already have a SIM card from them that doesn’t work.
This is basically a scam company, if possible, choose another supplier of this service!!!
7 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Daniel,
We are sorry to hear that you have not received your SIM card. Upon checking, we were unable to find sufficient details to investigate further.
Could you please provide the following information to help us proceed with your case:
Your Lycamobile mobile number
Registered email address
If you have previously contacted us, please include the reference number
Kindly send these details to the email address below so we can continue our investigation:
trustpilotreview@lycamobile.com
You can also contact us anytime at the same email. We’re here to help!
Best regards,
LycaMobile Trustpilot Team
Bedragare
Gå med i FB gruppen Tillsammans mot Lycamobile om du behöver hjälp med att anmäla till Konsumentverket och andra instanser och om du vill bidra och påverka. Länkar finns i gruppen. Tillsammans ser vi till att denna bedrägliga operatör nås av rättsliga konsekvenser.
Jag skulle så gärna vilja se åtminstone en telefon som verkligen fungerar med LycaMobile.
Jag har nu testat mitt både gammalt SIM-kort som har några år på nacken och alldeles nytt SIM-kort, nyligen registrerat och kompatibelt med 5G. Det går inte att ringa med något av dem. Har förgäves sökt svar i ett år nu. Fortfarande ingen åtgärd, ingen förklaring, ingen återbetalning.
Testade i iPhone 6, iPhone 15 och Android 13 med 5G och Volte. Dessa telefoner fungerar med alla andra operatörer. Med Lyca kommer inga samtal fram, varken in-eller utgående. Ingen signal hörs, varken lång eller kort. Det är totalt tyst i några minuter, sedan avbryts försöket att ringa.
Så här går det för mina bekanta:
Tre telefoner, alla av märket Samsung, från augusti 2020, oktober 2020 och mars 2020, fungerar inte alls med Lyca. Ringa/ta emot funkar inte. SMS fungerar oftast, men det har varit problem då och då, det har inte alltid fungerat med alla, och MMS har aldrig fungerat.
När man ringer får man oftast meddelandet: ”inte registrerad”. Märkligt nog kan de ringa från EN telefon till fasta nummer, liksom till vissa 070-nummer. När man ringer på en av telefonerna avbryts samtalet, men efter en kort stund kommer ett SMS om missat samtal.
Så är det inte med de andra telefonerna.
Slutsats: Allt är väldigt olika och inkonsekvent. Men feldebitera och ta betalt för ingenting är Lyca expert på. Man kommer aldrig få tillbaka sina pengar.
6 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Bästa kund,
Vi beklagar verkligen att höra om din upplevelse. Vi förstår fullständigt hur frustrerande detta måste ha varit för dig. Det här är inte den upplevelse vi vill att våra kunder ska ha, och vi vill verkligen åtgärda det.
Kan du vänligen dela med dig av ditt Lycamobile-nummer, din e-postadress och eventuella referensnummer du fått från kundtjänst via vår privata kanal? Vi kommer att kontakta dig personligen och lösa detta så snabbt som möjligt.
Du kan också mejla oss när som helst på trustpilotreview@lycamobile.com. Vi finns här för att hjälpa dig!
Med vänliga hälsningar,
Lyca Mobile Trustpilot-teamet
My $10 recharge gone within 10’s
My $10 recharge gone within 10’s. Technical team delay 4X of 24 to 48 hrs waiting time for them to sort out my issue and I am still waiting. zero rating out of 5 from me. Hopefully they will not excuse to go bankruptcy after this new ‘revenue’ promotion going on in Australia.
15 mars 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Phu,
We apologize for the inconvenience you're experiencing with your top-up. Could you please provide your email address so we can assist you further. This information will help us resolve the issue more efficiently.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Great customer support,thanks Bilal
1 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Baseer,
We are happy to hear that you had a great support experience. We appreciate your positive feedback and thank you!
Best Regards,
LycaMobile Trust Pilot Team.
Bästa Bilal
Bästa Bilal, hjälpte osa. Stort tack för super service. Merlin och Janno
1 avril 2026
Avis spontané
Réponse : Lyca Mobile SE
Kära Merlin,
Tack för din positiva feedback. Vi är glada att höra att Bilal kunde hjälpa dig.
Vi uppskattar ditt stöd.
Med vänliga hälsningar,
LycaMobile Trustpilot-teamet
Lycamobile not giving me refund
I ported out from lycamobile to some other provider in September 2025 and i was still being charged (automatic card deduction) from lycamobile every month for 6 months. when i raised my concern, they mention the last transaction was in july 2025 and they are not ready to give a refund. once i raised this concern, the automatic deduction from my bank account has stopped. i do not know how. I have always used lucamobile official site for my payments.
20 février 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Veeralaxmi,
Thank you for sharing your feedback. We are sorry to hear about the issue you experienced with continued charges after porting out as well as your refund denied, and we sincerely apologize for the inconvenience caused.
Unfortunately, we are unable to locate or investigate your case based on the details provided in your review. To assist you further, we kindly request you to share your LycaMobile number, registered email address, and any relevant reference or transaction details through the secure private link sent to your Trustpilot email.
Alternatively, you can contact us at trustpilotreview@lycamobile.com, including your LycaMobile number in the subject line so we can quickly access your account.
Once we receive your details, we will promptly review your case and work towards a resolution.
Best regards,
LycaMobile Trustpilot Team.
Bilal is Wonderful customer support 🙌 💙
26 mars 2026
Avis spontané
Réponse : Lyca Mobile SE
Hi Anas,
We are happy to hear that you had a wonderful support experience! Thank you for sharing your positive feedback with us we appreciate it.
Regards,
Lyca Mobile Trustpilot Team
I purchased new handset had issue with…
I purchased new handset had issue with ourgoincalls , Bilal helped to activate FOC bundle, thanks for great customer service 👍
25 mars 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Qaisar,
We're happy to hear that the new handset issue was resolved and that the activation of the complimentary bundle was helpful. We appreciate your great feedback and are so glad you received excellent customer service.
Regards,
Lyca Mobile Trustpilot Team
Réponse : Lyca Mobile SE
Dear Andrii,
We are happy to hear that our customer care team provided helpful support. We appreciate you taking the time to share your positive experience.
Regards,
Lyca Mobile Trustpilot Team
Great customer support thanks Bilal
25 mars 2026
Avis spontané
Réponse : Lyca Mobile SE
Dear Tanzeela,
We are happy to hear that you had a great support experience. Thank you for your positive feedback; we appreciate it.
Regards,
LycaMobile Trustpilot Team.
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