Madmex Avis 5

I absolutely love the naked burrito bowl excellent and the quesadillas. I always try different meat. Every time I go and my son has become obsessed with their Mexican sodas.

Yuk, every bite I took had stringy chicken, I had half had to throw the other. And it smelled horrible from the bag. You'd think for 19 bucks they would pick quality ingredience.

They had great service great food and the staff was absolutely amazing

Got their catering for about two weeks. The food was mostly tasty and arrived on time every day, which was a lifesaver. I liked that there was a decent variety, but after a while, a few dishes did start to feel a bit samey. Service was friendly and helpful when I called about my delivery. Nothing fancy, but solid for daily meals.

I am writing to express my extreme dissatisfaction and anger at the appalling experience we had at your Highpoint store, which left us frustrated, out of pocket, and deeply disappointed in the Mad Mex brand.

We chose to dine at Mad Mex specifically because I had $8 in Mad Mex Dollars to redeem. After placing our order via your app, I attempted to complete the payment using the $8 in Mad Mex Dollars. The app failed at checkout and prompted an error message instructing me to contact customer service. I attempted the payment four more times and it failed every single time, wasting over 15 minutes of our time and causing unnecessary stress.

Frustrated, we went to the Highpoint store to place our order in person. To make matters worse, the staff member there was completely apathetic and showed zero interest or concern regarding the issues we were experiencing. When we attempted to pay in-store, the system removed the $8 in Mad Mex Dollars from my account without applying the discount. Instead of attempting to resolve the issue or offering any gesture of goodwill, the staff member charged us the full price of $33, providing no assistance, no apology, and no compensation for the stress and inconvenience we had already endured.

As if this wasn’t enough, the food we received was bland, tasteless, and incredibly underwhelming—adding insult to injury after such a disappointing ordering experience.

We are now left $33 worse off, completely infuriated, and appalled by the poor service and unprofessionalism. We are not just asking for our Mad Mex Dollars to be reinstated – we are demanding a full refund of the $33 we paid for this awful experience.

If this issue is not resolved immediately and our refund processed without delay, I will be escalating this matter further through consumer protection channels and leaving highly negative public reviews on Google and other product review platforms to ensure others are aware of how poorly Mad Mex treats its customers.

We expect a full refund within 7 days of this email. Please treat this as a formal complaint and respond urgently.