MajorGolfDirect Avis 

Bought a polo shirt and paid for delivery (very nice quality - but wrong size sent)..... and I had to pay to return it before an exchange was sent.
Customer Service team advised me its their standard practice and all in the Ts & Cs..... buyers beware, and I will stick to Amazon in future

I bought 12 'refinished' golf balls described as AA quality. However, many of the balls were seriously flawed; visible damage on some and imperfections that you could feel with your fingers on others.
They offered to refund the item cost but not the postage. Given that I had been induced to buy these balls by a misleading false description, i felt postage should also be refunded.

Bought a pair of golf shoes about a year ago for a spare pair, only opened them recently and realised they were similar but odd shoes. Contacted them by email and got told the return window expired, not even an apology, also spelt my name wrong and email was fairly incoherent. Total embarrassment of a company.

I spoke to Randle at the store who was super helpful and went out of his way to help me. Great customer service Randle and 5 star assistance.
Unfortunately, when the £90 Winter wheels arrived in a battered box, it looked like they had been handled poorly with brown tape around the corners and across the bottom.
On carefully removing the tape and opening the box, it was apparent these had been used and returned!
I paid for them as a new item, so very unhappy. Returns process looks dire.
Will update the review once I have initiated the returns process - Fingers Crossed !!!

Fantastic service, trolley replaced after identifying a problem within 24 hours. Staff were courteous and extremely helpful. Cannot praise enough, good value product and easy to use.

This company is difficult and do not want to give a refund, replace items or help under your “12 month warranty” that doesn’t exist.
Excuse after excuse.
Playing golf and my driver and 3 wood snapped and wanted picture evidence. Sent evidence then wanted more. Then deemed it damaged outside of golf and then wouldn’t listen to anything I said after that. Kept getting repeat responses saying the same thing in different ways.
No help what so ever.
YOUR WARRANTY ISNT A THING! You will not get any help if you damage your clubs.
Avoid them at all costs

Staff in Huddersfield are very helpful, often the cheapest place for what we’re looking for and stock a decent range of clubs, and clothes. Placed a custom order and it arrived quickly and they were quick to contact to arrange collection, much better than other companies.

Paid for a quicker delivery to get here for my sons birthday. Now been informed it won't get here on time. Thanks for nothing, will never buy from you again

I bought a full set 7 months ago , yesterday my 8 iron snapped while taking a shot. I contacted major golf and straight away they did not want to know , just saying it was my own fault and their clubs don’t break where mine did . Well it did ! Do not use after care is disgusting . You think a set of clubs would last longer than 7 months . Please do not buy your equipment from these . I should copy and paste the reply I had really .

Had an iron fitting at Major Golf’s Huddersfield store with John. I went in very open minded with what I wanted, and John ran through all options around my price range. It was a thorough process and after I was very happy with my TaylorMade Qi irons I got. They came through in less than a week too. Highly recommended.

Major Golf Direct

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Major Golf Direct
4.7
(215)

Golf shop in Huddersfield, EnglandOpen
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prices59
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Colin H
Local Guide·118 reviews·6 photos
Went here for a pencil travel golf bag with my 9 year old daughter to look at the bags. Member of staff hovered around and made me feel uncomfortable. Wasn't overly keen on what they had on offer so didn't make a decision. Bought a £7 glove …More

George Bartle
9 reviews·4 photos
3 months ago
I had a great experience at Major Golf’s store when purchasing a new golf bag. The staff were incredibly knowledgeable and took the time to understand my needs. They provided excellent recommendations based on my preferences, and I never …More
Photo 1 in review by George Bartle

Jonathon Davis
1 review
2 months ago
Fantastic service! Been out of the game for a good few years and just started playing again. Went to have a look at a new set of clubs and bumped into Simon, he went through loads of options for me. He then passed me over to John who …More

Paul Brennan
2 reviews
2 months ago
Ordered an electric trolley with battery. Received a notification that there was a
New
Went here for a pencil travel golf bag with my 9 year old daughter to look at the bags. Member of staff hovered around and made me feel uncomfortable. Wasn't overly keen on what they had on offer so didn't make a decision. Bought a £7 glove and was asked to leave it at the till so I didn't have to "carry it around". I might not be made of money and drive a Tesla or an Audi but the member of staff in a golf shop to make me feel untrustworthy over a £7 glove. Needless to say I won't be returning.

I've seen the negative reviews, but I've just ordered a trolly and accessories. they called me in minutes to inform me I had ordered one item I didn't need and would therefore refund and to check another as it was also included as free gift/offer.

We will see if the items arrive but you can not fault the exceptional service so far - Now for DPD to not lose the item! I will update if there is an issue but I don't expect one.

Item never arrived

Ordered the under armour WIDE FIT draw 2 spiked golf shoes.
They were the narrowest shoes of any type I have ever bought.
Major Golf have refunded but not the postage either end.
They are supplying the item as not described surely they should pay the postage

Ordered some new clothing Tuesday morning, and had them delivered by Wednesday. Competitive pricing and the fastest delivery of the online golf stores I've used in the past. Can't fault them.

The staff was very rude and impolite. When asked whether we could try different golf clubs on a simulator a salesman made up a reason to disallow us to test clubs.

The salesman treated us like a bunch of children, not showing any respect, giving very short and dry answers to our questions and offering to buy the cheapest clubs, as if we were homeless.

The shop has a wide selection of golf travel bags, so we ended up purchasing some. Still, the salesman demonstrated that he didn't want to sell anything to us without any logical reason for that. We tried to be as polite as possible.

I don't recommend visiting the store until their attitude to their customers.

Never in my life have I dealt with a more awkward company after they supplied faulty goods. Trying to get a refund from this bunch of bandits is next level, jumping through hoops request after request. I provided an image of the fault then because that wasn't enough, two further images to validate this and accused of making a false claim.

If I could give less than one star I would.

Better quality, price and customer service can be quite easily found elsewhere.

DO NOT BUY FROM THIS BUSINESS.

Excellent service. Had my eye on some shoes, got notified when they had been reduced. Ordered at 1230 Monday and delivered 1100 on Wednesday with free delivery

Absolute con! Have £8.50 left on my membership card...not enough to buy any Range balls unless I top up with a minimum of £20. Won't be back.

Recently engaged with John at Major Golf Direct. I had bought some Adidas 360 Tour Golf shoes last November
(2023) as a Christmas present for my son. He thought they were a good a fit but realised last week (before he wore them on course) they were a bit snug. The Christmas return extension had run out but when I explained to John the circumstances he said to return them to MGD. I posted Monday morning and 1st post Wednesday I received the next size up. Exceptional customer service. Had already used MGD many times before but will now always be first port of call. Highly recommended very professional and friendly service.