Bought some earrings on this site. They were inexpensive and looked expensive when they arrived . I am delighted with my purchase and look forward to more from Martha Jackson
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My husband wanted to buy me a silver gift for our 25th wedding anniversary. Luckily he let me choose. My wavy torque is beautiful and I've had numerous compliments about it. It was easy to order, arri... Voir plus
L'entreprise a répondu
I chose and purchased the silver hammered round link delicate bracelet for my daughter’s birthday and she loves it 😁. Lovely little box , very good quality bracelet . I am very pleased and it is so... Voir plus
L'entreprise a répondu
Beautiful earrings! I'm so glad I found this website. Really good quality earrings, great price and super fast delivery. Can't ask for much more. I will be back again another day ☺️ thank you
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Martha Jackson's jewellery is inspired by nature. Check out our great quality designs, jewellery and gifts made from sterling silver and meteorite!
Coordonnées de contact
Unit 16, 14 King Square, , BS2 8JH, Bristol, Royaume-Uni
- 0117 330 3542
- enquiries@marthajackson.co.uk
- www.marthajackson.co.uk
4,9
Excellent
176 avis
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Order issue resolved promptly
I had an issue with my order and Adam in the customer team was incredibly helpful sorting a solution. Would recommend
30 janvier 2025
Avis spontané
Réponse de Martha Jackson
Thank you for your kind words! We’re so grateful for your support and glad to hear we were able to resolve your issue promptly.
Brilliant customer service
Brilliant customer service
Lovely earrings
Fast delivery
Lovely email from Martha who had taken the time to reply to me
Would definitely use this company again
29 janvier 2025
Avis spontané
Réponse de Martha Jackson
We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us!
Beautiful jewellery, beautifully presented
Bought several Christmas presents and have a lot of happy friends and family.
Lovely pieces of jewellery, arrived in a nice presentation box really quickly.
30 novembre 2024
Avis spontané
Réponse de Martha Jackson
Thank you for the amazing review! We’re so glad you’re happy with your experience and appreciate your kind words.
Very poor quality and bad design hoop…
Very poor quality and bad design hoop earrings. Doubt they are sterling silver, very thin and trashy looking. The piece that goes through your ear is so thin I expect it to break after a couple of wears. The pieces that thread on the hoop simply drop off when you put in your ear - there is no end stoppers. Already I’ve lost pieces off them when trying to wear for first time. Looks like parts are just assembled.
27 décembre 2024
Avis spontané
Réponse de Martha Jackson
Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase.
We strive to provide items of the highest quality and we are sorry that you feel this has not been achieved on this occasion. We have taken your comments on board and are looking at ways to improve. Please contact us via your order enquiry if you have any additional comments or if we can assist you further.
What a brilliant find
What a brilliant find , this site is amazing gorgeous well made reasonably priced jewellery, lovely packaging to. The customer service is 10 out of 10 , just fab!!. 👌☃️.
19 décembre 2024
Avis spontané
Réponse de Martha Jackson
We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us!
Terrible customer service
Terrible customer service. I purchased a necklace which was terribly poor quality. No returns info and no reply from company when I contacted them . AVOID
Update..I did receive a refund however the jewellery review remains the same
10 décembre 2024
Avis spontané
Réponse de Martha Jackson
Thank you for your feedback. We truly apologise for the issues you experienced with the necklace and for any inconvenience caused by our initial response time. We understand how frustrating this must have been, and we’re glad to hear that the refund process was resolved.
Your feedback is invaluable to us, and we’ll continue to work on improving our customer service and product quality. If there’s anything further we can assist you with, please don’t hesitate to reach out.
BEWARE - you could be purchasing PLATED SILVER!
Purchased a pair of earrings and the wire broke after only one wear. I took it to a jeweller for repair - turns out the earring was PLATED silver, and he had to get it re-plated. Supposed to be sterling silver. I since found out from the repair jeweller that it is sterling silver covered with plated silver - to make it shiny apparently. I still feel the earring should not have broken after one wear.
13 décembre 2024
Avis spontané
Réponse de Martha Jackson
Thank you for your feedback. We're sorry to hear about your experience with the earrings breaking after one wear. If you can contact us with your order number we can provide a replacement.
We understand your frustration, especially regarding the plating, please be assured that our jewellery is sterling silver. Quality is very important to us, and we appreciate you bringing this to our attention. If you'd like to discuss further or need assistance, please feel free to reach out.
Terrible service
Terrible service, Ordered, received email when it was arriving, Didn't arrive,I emailed them they said they could see it and the courier would deliver next day, It didn't arrive, I am beginning to wonder if it ever will, (It was supposed to have been a Birthday gift) one more day and a refund will be requested through my paypal. And will never order again from Martha Jackson jewellery. (update not arrived today either
I Spoke to customer services they said when it arrives I can send it back, I said if it ever does arrive? refund will be asked for.)
And what could you resolve "now" ?
I have submitted my order number to you, To me this is just lip service to show other people that you do read there reviews, but do absolutely nothing about your shoddy delivery service I do wish Martha jackson all the best in the future providing they use a good courier service, but alas I will not be using again, It was as I say a Birthday gift, Which was both embarrassing and disappointing on my part, And would have been for anyone.
5 décembre 2024
Avis spontané
Réponse de Martha Jackson
We’re really sorry for the delay and the inconvenience caused. We understand how frustrating this must be, especially for a birthday gift. If you can contact us with your order number we can then look into the issue. Thank you for your patience, and we hope to resolve this for you quickly.
Bought a 20" silver curb chain from…
Bought a 20" silver curb chain from this company and it has just arrived. The delivery was quick and the item is stunning. The gift box is also lovely. Would definitely recommend
5 décembre 2024
Avis spontané
Réponse de Martha Jackson
Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!
Terrible customer service.
Terrible customer service.
I bought a +200£ watch in august. The parcel was lost and now it's late november and i'm STILL waiting on either getting my order or my money back.
22 novembre 2024
Avis spontané
Réponse de Martha Jackson
Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you’ve encountered with your order. We completely understand your frustration with both the lost parcel and the delay in resolving the issue.
Please be assured that we issued a full refund after contacting your country's postal service.
We apologize again for the inconvenience caused and appreciate your understanding.
If you need any further assistance, please don’t hesitate to reach out.
Poor life expectancy
Really liked my pearl necklace but so disappointed when it broke and I was told if could not be mended.
It lasted 9 months
1 novembre 2024
Avis spontané
Réponse de Martha Jackson
Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase.
We strive to provide items of the highest quality and we are sorry that you feel this has not been achieved on this occasion. We have taken your comments on board and are looking at ways to improve. Please contact us via your order enquiry if you have any additional comments or if we can assist you further.
Very poor quality
Very poor quality, earrings bought as a gift went funny colour in box never used . Seller not interested in replacing because 6 months old . Bought 2 pairs never again. Don’t buy quality really poor, service dreadful
Reply received, how do I contact you Martha Jackson
Update
Refund received,
4 septembre 2024
Avis spontané
Réponse de Martha Jackson
Thank you for your feedback. We’re very sorry to hear about your experience with our earrings. We would be more than happy to assist you with a replacement pair or refund.
Please let us know how you’d like to proceed. We sincerely apologise for the inconvenience and appreciate your understanding.
Gorgeous
Ordered some safety pin earrings and they're beautiful. So different and such quick delivery!! Delivered the next day! Will definitely buy from them again. Thank you.
13 septembre 2024
Avis spontané
Réponse de Martha Jackson
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your experience. Your support means everything to us, and we look forward to serving you again soon.
Beautiful, just beautiful!
So much beautiful jewellery to choose from. Lots of quirky designs, that you don’t see on everyone. Easy website to order from and great communication along the way. Soooo pleased with my new earrings, even nicer than I expected, so boujee.
Thanks you, beautiful x
13 juin 2024
Avis spontané
Réponse de Martha Jackson
Thank you for your kind words! Hearing such positive feedback inspires us to continue delivering the best service and products. We’re so grateful for your support and can’t wait to welcome you back!
Had a problem, was sorted straight away
Had a problem. 1st parcel didn’t arrive for Mother’s Day , emailed customer service, sent out a replacement , so happy with the necklace
26 mars 2024
Avis spontané
Réponse de Martha Jackson
We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us.
Great company
I ordered a heart locket for my sister. It arrived within a couple of days and I was very pleased with the product.
I would definitely order from Martha Jackson again.
17 mars 2024
Avis spontané
Réponse de Martha Jackson
Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!
Not a great shopping experience
Ordered a gift, paid for next day, didn’t turn up. Then called and they said they would send out for Sat delivery, that didn’t turn up either. First one turned up a day late. No emails sent at all with tracking, yes we did check spam. Not sure if it is MJ or Royal Mails fault, but twice failure is not good at all. They want us to send one back, but we only have 1. Just a shambles of an experience.
9 mars 2024
Avis spontané
Réponse de Martha Jackson
Thanks for your feedback. We’re sorry that your order wasn’t received as quickly as you had hoped and totally understand the disappointment this has caused.
Your order was dispatched within the timeframes stated on the website but unfortunately it was delayed in the post, which regrettably is out of our control. Please contact us via your order enquiry if you have any additional comments or if we can assist you further.
I ordered a ring and when it arrived it…
I ordered a ring and when it arrived it was too small. It was exchanged swiftly and easily for the correct size and I found the staff at Martha Jackson very helpful throughout the process. Ring is lovely too!
3 janvier 2024
Avis spontané
Réponse de Martha Jackson
We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us!
Earring quality is very bad very disappointed
Very disappointed with the earrings as the production quality is very bad. After a couple wear the glue loosed off the silver and stone gone. However I was willing to accept a replacement stone for one side of earring but was told by Martha Jackson they haven't got any stone in stock to replace it and the warranty ran out. I bought it sometime last year and wore it couple times just on a special occasion and the stone loose off the glue and lost. This shouldn't have happened after two wear. The glue isn't good manufacturing is poor quality for the price of a tiny earring £18.00 might as well go Primark and buy one for a £1 wear once and throw away i be saving £17 at the end. This earring quality is very weak and a big waste of money. Not worth it i promise you waste 💯 😕
17 décembre 2023
Avis spontané
Réponse de Martha Jackson
Thank you for your feedback. We’re very sorry to hear about your experience with our earrings.
We pride ourselves on offering high-quality sterling silver jewellery, so it’s disappointing to learn the stone came loose after only a couple of wears. While the warranty has expired, we understand your frustration.
Please let us know how you’d like to proceed. We sincerely apologise for the inconvenience and appreciate your understanding.
Beautifully made spinner ring
Beautifully made spinner ring, which I've purchased for my daughter for Christmas. A really lovely ring. Definitely will be purchasing more things from Martha.
15 décembre 2023
Avis spontané
Réponse de Martha Jackson
Thank you for your kind words! Hearing such positive feedback inspires us to continue delivering the best service and products. We’re so grateful for your support and can’t wait to welcome you back!
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