I have sent 3 transactions at once for the first time, but the money has not been paid faster took two days, which has really disappointing experience meant be delivered at least half day. I will... Voir plus
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I created a new account last week and transferred 500 AUD to india, first transaction took almost 12 hours, I am guessing they are doing manually. Second transaction took 1 hour and third one... Voir plus
L'entreprise a répondu
They have postive communication at all.. Their staffs talk nice and treat customers well. MasterRemit easy to transfer money and received within a few minutes if there is an emergency oversea or Ab... Voir plus
This particular transaction has sent me through a lot of pain,a sleepless night too as well Honestly l almost requested for a cancellation of the transaction all to gether and felt regretting ,but i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
MasterRemit offers fast, secure & reliable money transfers in just a few clicks. Download and check our Social Media via linktr.ee/masterremit
Get special 3FX rates for your first 3 transfers to participating countries!
Écrit par l'entreprise
- Send money to India, Philippines, Nepal and Ethiopia for FREE!
- Enjoy special rates when sending money to the Philippines, India, Nepal, and Ethiopia. You can make up to 3 FREE transfers. More countries will be added to our promos, so stay tuned!
Coordonnées de contact
121 king street, 300, Melbourne, Australie
- 61 (03) 9407 1785
- customerservice@masterremit.com
- www.masterremit.com
4,0
Bien
172 avis
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A répondu à 39 % de ses avis négatifs
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Potential customer information mining
I recently created a transfer to Pakistan they asked for passport and proof of address which I provided after which I received email with a list of documents such as my passport from Pakistan, why I am sending money and any receipts to prove that my sending money is legitimate, and most ridiculous thing was they asked for my bank statements, my transaction statements, my salary slips and statemetns confirming my current bank account balance. I feel this company is mining consumer information and might end up in some financial fraud. I refused to provide information and demanded an immediate refund of my money. So guys, don't be tempted by a few dollar difference, if it smells fishy, it is fishy.
5 décembre 2025
Avis spontané
Réponse de Masterremit
Thank you for sharing your feedback. We understand your concerns, and we’re sorry for the inconvenience this experience has caused you.
In order for us to help you, can you please send your account details as we are unable to locate your records.
Please send us an email at customerservice@masterremit.com so we can provide a clear update on your transfer status, and assist with next steps, including cancellation or refund if requested.
We appreciate you bringing this matter to our attention, and we are committed to resolving it as quickly as possible.
Very bad service too much documents…
Very bad service too much documents required. My transaction still in pending even I already provide all the documents. Please please stay away from master remit. Customer service also not helpful...I'll never recommend to anyone. Nearly 48 hrs passed still my transaction is on hold.
2 décembre 2025
Avis spontané
Réponse de Masterremit
Thank you for sharing your feedback. We apologize about your experience and the inconvenience it has caused during your verification and transaction process.
In order for us to help you, can you please send your account details as we are unable to locate your records.
Please send us an email at customerservice@masterremit.com so we can provide a clear update on your transfer status, and assist with next steps, including cancellation or refund if requested.
We appreciate you bringing this matter to our attention, and we are committed to resolving it as quickly as possible.
I created my account 27th Nov and did…
I created my account 27th Nov and did my first transaction on 28th. This is 30th November and account is still under review as I decline to provide my bank statement and Payslip to give a proof of source of income, proof of address and Overseas ID as I was sending into my personal account for $500 transaction. Ridiculous isn't it? I requested to cancell and refund. Now it will take 5 business days for a refund with .5 to 1% fee deduction. I still need to provide proof of address and receiving country's valid ID to get my money back. All other providers just ask for ID verification and that is all. MASTERREMIT big no no from my experience.
28 novembre 2025
Avis spontané
Réponse de Masterremit
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused during your account review and refund process.
In order for us to help you, can you please send your account details as we are unable to locate your records.
Please send us an email at customerservice@masterremit.com so we can provide a clear update on your transfer status, and assist with next steps, including cancellation or refund if requested.
We appreciate you bringing this matter to our attention, and we are committed to resolving it as quickly as possible.
Pathetic service
Pathetic service. I completed a transaction and, when it didn’t show up the next day, I called customer service. They told me my ID wasn’t verified, so I uploaded the required documents. A few hours later, I received an email listing five more requirements—additional ID, beneficiary ID, pay slips, and other unnecessary documents. The customer service is terrible. I’m never using this service again.
29 novembre 2025
Avis spontané
Réponse de Masterremit
Thank you for sharing your feedback, and we sincerely apologize for your experience.
In order for us to help you, can you please send your account details as we are unable to locate your records.
Please send us an email at customerservice@masterremit.com so we can provide a clear update on your transfer status, and assist with next steps, including cancellation or refund if requested.
We appreciate you bringing this matter to our attention, and we are committed to resolving it as quickly as possible.
Extremely disappointed with MasterRemit.
Extremely disappointed with MasterRemit.
What should’ve been a simple money transfer turned into a nightmare. My transfer was placed on hold, and they asked for unnecessary documents like proof of relationship, payslips, and even bank statements, just to send money to a family member! I’ve never experienced anything like this with other transfer services.
We’ve already asked for a refund and are now just hoping there won’t be more issues. The process has been stressful, invasive, and completely unreasonable. Definitely would not recommend using MasterRemit.
23 octobre 2025
Avis spontané
Réponse de Masterremit
Thank you for your feedback. We’re sorry to hear about your experience.
In order for us to help you, can you please send your account details as we are unable to locate your records.
Please send us an email at customerservice@masterremit.com so we can provide a clear update on your transfer status, and assist with next steps, including cancellation or refund if requested.
We appreciate you bringing this matter to our attention, and we are committed to resolving it as quickly as possible.
Worst customer service and account…
Worst customer service and account team. They are holding my transfer for last 5 days, accounts review team asked for documents and information which were being provided and since then silence. No one is responding and answering to emails. They are holding my funds for no reason neither it was a big transfer or first transfer. Don’t use this service if you need an urgent transfer.
12 octobre 2025
Avis spontané
Réponse de Masterremit
We’re very sorry to hear about your experience and the delay you’ve encountered. We understand how important timely transfers are, and we sincerely apologize for the inconvenience caused.
Delays like this can sometimes occur when our compliance or accounts review team needs to verify additional information to ensure your transfer meets regulatory requirements. However, you should have received updates, and we regret that this did not happen in your case.
We truly value your feedback as it helps us improve our communication and service quality. We are continuously improving our service and your feedback means a lot to us!
Remittance company of choice
MasterRemit is my remittance company of choice. My transactions are delivered instantly when i use debit card and normally within few hours when done via bank transfer.
MasterRemit has 24x7 call centre with great customer service.
1 octobre 2025
Avis spontané
Réponse de Masterremit
Thank you so much for your kind words and for making MasterRemit your remittance company of choice!
We are thrilled to know your transfers have been smooth and timely, and that our 24/7 support team has been there when you needed them. Your trust and satisfaction mean a lot to us and we will keep working hard to deliver fast, secure, and reliable service every time you send.
Level and quality of service
Being one of the 1st customers at inception in 2019, it has never disappointed and grew tremendously over the years which translated to improved services. Date of last experience as indicated. Well done!
1 octobre 2025
Avis spontané
Réponse de Masterremit
Thank you so much for your continued trust and support since the very beginning!
We truly appreciate customers like you who have been part of our journey since 2019. Your kind words inspire us to keep improving and delivering the best possible service. We're glad to have grown alongside you and thank you for the continuous trust!
I WILL NEVER RECOMMEND…
Well all I will say is if you want your transfer to reach its destination on time look elsewhere. They won't even pick their calls to talk to you.
20 septembre 2025
Avis spontané
Réponse de Masterremit
Hello,
We deeply apologize about your experience. Timely and reliable transfers are very important to us, and it’s disappointing to know that you encountered some problem during your transaction. We also regret that you were unable to reach us by phone to resolve your problem and working on our best capacity to accommodate all calls.
Please allow us the opportunity to look into this matter and make things right. Should you encounter a similar problem in the near future, feel free to contact us via our email customerservice@masterremit.com, our support team will prioritize resolving this issue for you.
Your feedback helps us improve our service, and we hope to regain your trust in the future.
Slow but does the job
I created a new account last week and transferred 500 AUD to india, first transaction took almost 12 hours, I am guessing they are doing manually.
Second transaction took 1 hour and third one took 5 minutes.
Used this app as it was giving promotional rates for first three transactions to India.
App is not very user friendly compared to other remit service providers, however does the job.
For first transaction, I called their helpdesk as well and requested for call back and got a call back in 5 minutes. helpdesk guys need more training in terms of how to talk to customers, there were no greetings when they started the call and also while finishing...
11 septembre 2025
Avis spontané
Réponse de Masterremit
Hello,
Thank you for sharing your detailed feedback. We’re glad to hear that your transfers were successfully completed, and we appreciate you for making use of our promotional rates.
We understand your concern regarding the delay on your first transaction. Initial transfers may take longer due to compliance checks, but we’re happy to see that your succeeding transactions were completed much faster.
We also take note of your comments about the app’s user-friendliness and the customer support experience. Your feedback is extremely valuable, and we’ll use it to improve both our platform and the training of our support team to ensure a more professional and welcoming experience for our customers.
We thank you again for using MasterRemit, and we hope to continue serving you with even better and faster service in the future.
Very disappointing experience
Very disappointing experience. Would not recommend anyone
5 septembre 2025
Avis spontané
Réponse de Masterremit
Hello,
We truly apologize to hear about your experience using our app. This is not the level of service we aim to provide, and we’d like the chance to make things right. If you could share your transaction details with us at customerservice@masterremit.com, our team will review this immediately and work on a resolution on what went wrong.
Your feedback is important to us, and we’ll use it to improve our service moving forward. We hope to regain your trust in the future.
Ureliable and too slow
Ureliable and too slow, asked too many requirements that's not necessary and other company doesn't asked. Takes too long to get the refund and there's bank fee as well..I will not use this company anymore and I don't recommend it at all
18 août 2025
Avis spontané
Réponse de Masterremit
Hello,
We’re sorry to hear about your experience. We understand how important speed and reliability are when sending money, and it’s our company's core values to complete your transaction with ease.
Some requirements are part of regulatory and compliance checks, which we must follow to keep transfers safe and secure. However, we’ll review our processes to ensure they’re as smooth and efficient as possible. We also regret the delay you experienced with your refund and the bank fees involved. We’ll be looking into this to improve the experience for our customers.
Thank you for sharing your feedback. We hope to have another chance to serve you better in the future as we are close to releasing our new and improved V2 app which aims for a more efficient transaction.
Don’t even bother cant even pay ypur…
Don’t even bother cant even pay ypur employees on time they will hold your money i have had to use chargebacks to get my money back new users stay away, this platform is crap and they never pay people on time using Philippines call centres and hiding behind the scenes useless company 0 stars if possible -1000000 absolutely useless people, passport stamps hahahaa funny why would I ever go to the Philippines ? Its corrupt and unsafe for white foreigners
28 juin 2025
Avis spontané
Réponse de Masterremit
Hi there,
Thank you for reaching out. We take all concerns very seriously and would like to address this matter properly.
As a regulated financial services provider, we have standard procedures in place to ensure the security of all customer accounts and transactions.
We are very sorry to hear about your experience, and we would like to help resolve this for you as quickly as possible. We have flagged your case for urgent review.
However, we are unable to locate any records under the name 'Frosty Stars' in our system. Could you please get in touch with us directly via private message or email at [customerservice@masterremit.com] with your full name and registered email address?
This will allow us to locate your account and rectify the situation promptly. We are committed to resolving this for you."
Refund takes longer
my funds are still not refunded. It's been a month, but no amount reflected on my bank. Their customer service as well is not reliable, and no one take any action of this. They are delayed in replying to the messages.
23 avril 2025
Avis spontané
Réponse de Masterremit
Hi there,
We’re sorry to hear about this. Has your refund been resolved since your last message? If not, we’re here to help.
Please send us your transaction reference number, full name, and registered email to [customerservice@masterremit.com] so we can escalate this to our Compliance Team for urgent review.
We’re ready to assist.
Too frustrating to join
MasterRemit's requirements are absurdly complex for new users and not worth the trouble. I wanted to send money, my bank to their bank, to my sister-in-law.
* describe your relationship with the recipient
* proof of relationship (eg. marriage certificate, passport stamps, flight details, accommodation receipts, confirming travels to the countries you are sending to among others)
* Please confirm the reason for sending your transactions to your beneficiary including specific information such as rent payments, assisting family with general expenses, payments for goods/services, business related transactions, etc. Please attach all supporting documents like receipts, invoices etc.
* Source of funds - Please confirm your current occupation and provide details on how you are funding your MasterRemit transactions, by providing at least one of the following:
• Copy of your most recent one month payslip, or
• Copy of your bank statement or bank transaction activity addressed to you, which shows the MasterRemit transactions paid from your bank account, held under your name, and your account balance.
* Please clarify on how much you intend to send per month
* Proof of Identity – Please provide us with a photographic proof of your identity and proof of address.
Some of these are reasonable, but how do I prove the recipient is my sister-in-law? I only send money occasionally, not every month, so how can I give a per-month amount?
Not worth the hassle.
* I forgot to add that when my money was eventually refunded, Master Remit deducted $10.70 as a "fee". Thanks for nothing.
21 mai 2025
Avis spontané
Réponse de Masterremit
Hello,
We’re sorry to hear about the frustration you experienced while trying to set up your account. We understand that the verification requirements may feel overwhelming, especially if you only send money occasionally.
As a licensed remittance provider, we’re required by strict international compliance and anti-money laundering regulations to collect detailed information and documents from our customers. This is to ensure the safety and legitimacy of all transactions and to protect both senders and recipients. We recognize the process can feel complex, and we are continuously working on ways to make it clearer and more user-friendly.
Your feedback is very important to us, and we’ll use it to improve our communication and support so customers better understand why certain documents are needed and how best to provide them.
Réponse de Masterremit
Hello,
Thank you for your kind words! We’re delighted to hear that you had a great and quick experience with our service. Providing fast and reliable transfers is what we strive for, and your feedback means a lot to us.
We look forward to serving you again soon.
Transfer are instant. Kind staff that love what they do.
Instant transfer. Excellent customer experience. Get back to customers problems fast.
23 avril 2025
Réponse de Masterremit
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoy our instant transfers and had a positive experience with our support team. Providing fast service and caring assistance is at the heart of what we do, and it’s great to know we’re delivering on that promise.
We truly appreciate your trust and look forward to serving you again soon.
It doing well but it is quick last year…
It doing well but it is quick last year than this year
4 mai 2025
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