Matt Grange Home Heating Experts Avis 

Always been very happy with their boiler services, and they have just installed my new boiler. From the initial site survey, discussion about the options available to the installation, they were brilliant. Left everything so clean afterwards too. Also, their office staff are always so helpful too. Wouldn't use anyone else

I had an oil boiler installed a couple of weeks ago. I chose this company because of some good reviews and customers saying that the steps in the process were explained to them at every stage etc. In the pre purchase phase Matt responded to questions I had about the boiler positioning, this was needing to take into account a potential future kitchen building work/ extension and trying to keep the rear wall of the house clear with that in mind. However, I came up with the solution of a side flue myself, it was difficult / partial information received over email. With hindsight I think a chat on the phone would have been better to help me understand which pipes and valves would be on which walls of the house. On the install day the guys were punctual. I introduced myself to the installer and asked their names. The apprentice was lovely and friendly. The installer was very focused on getting the job done, clearly knew his stuff. Based on other reviews, I was expecting some brief communication of the key steps involved each day. This did not happen at all. When I contacted the person I had liaised with throughout to politely ask about the couple of unexpected issues / steps relating to the back external wall ( fittings I had not been made aware would be there), I was told to speak to the installer as it was impossible to go into the minor details. I think this could have been avoided by better communication preferably in advance of the installation, as that was a key part of what the email comms had been about, or at least on the day and a quick chat to let me know about any decision points I needed to be thinking about. I can't know what I don't know and was reliant on MG Heating 's guidance / expertise. On the first day an error had been made which meant the hole through the house for the flue was drilled in the wrong place and had to be drilled a second time. Mistakes happen, but it would have been reassuring to be informed at the time that it could be made good etc rather than discovering these things in the evening after a long shift at work. When I asked about it, I was advised several days later that yes 2 flue size holes had been drilled in error.
On the second day of the installation my mam was told lots of people leave the thermostat on a shelf and it was left sitting in the kitchen. A quick call to ask me (or asking me when I was there the day before) what I would prefer would have been very much appreciated. I was left with instructions manuals and the Worcester Bosch parts warranty certificate did arrive quickly so these aspects were handled efficiently. Maria in the office was helpful and friendly to deal with. I feel the boiler itself seems good so far, but communication has let things down sadly. At times it translated to a real feeling of lack of customer care.
There were a lot of emails exchanged (partly because the kitchen design was evolving and understandably that affected the boiler positioning so I was trying to establish where the boiler could be placed to comply with building regs - I am not sure who else I could have directed these emails to than the people I was planning to have install the boiler). At times questions were either missed or partially answered, hence I had to email again to clarify, as I said above a phone chat would have been better with hindsight. Some of these emails related to another job (quotes for oil tank installation) and again there were a few because when replacing an old tank the building regs come into play. As it turns out even though I tried my best to explain my goals and ask the "right questions", there were significant aspects of the job that it would have been very pertinent to know about in advance that I only found out about after the work was done.
I asked the company well in advance whether to take time off work / anything I could do to help in advance of the install, I was told that there was no need to be at home as long as they had my phone number to be able to contact me - I assumed they would make contact about issues raised above - but I received no calls at any stage. With hindsight it would have been very useful to be at home. I suggested the solution of sending WhatsApp videos as the installer told my mum he had to run through some instructions for use with me
& he wished I was at home. 2 videos were sent as next best thing. This could have been avoided by simply A) telling me yes it's useful to be at home, when I asked in advance OR B) installer going through things with me in the 2 hours when I was at the house (or asking if I cd be there the next day - I would have happily arranged this with my employer had I been advised). Unfortunately, the feeling I was left with overall was that I was seen as a nuisance, even though I was just trying to avoid some of the very issues that have happened.

Brilliant service, expert, helpful and knowledgeable engineers. Lovely office staff. I can’t praise them enough.

Excellent service and always helpful. Would recommend

Matt Grange Gas & Oil Heating Services replaced our old gas boiler and upgraded our radiators several years ago.
Since then they have serviced our boiler every year (reason for latest visit) replaced our old shower pump and updated the water tanks in our loft.
We have always found them to be knowledgeable, punctual, efficient and reasonably priced.

Brilliant service by engineer, he was very thorough he took great care in servicing our boiler, polite pleasant as always, took time to explain all aspects of work done, thank you so much,

Excellent customer service and communication throughout booking of appointment. Prompt, reliable and arrived within allotted time frame for appointment.

Boiler serviced, clear information given throughout, staff professional and friendly.

Very thorough when servicing the boiler. Explains fully any issues found.
Prices for service and parts given before the work so you know the cost. Alternative solutions discussed.
5th year of using this company and will continue to use.
More efficient than British gas in my opinion

I rang with a non-urgent enquiry and received helpful advice from the admin team and had a team of plumbers visit the next afternoon- they addressed the problem, serviced my boiler and offered advice. They were extremely helpful and informative and I was very happy with their advice.

Friendly, helpful and professional staff.

This is the first time we have used Matt Grange for our boiler service and to replace a faulty thermostat. Te gas technician was very knowledgeable and polite and explained everything clearly. The company seems well organised and professional. We would definitely use Matt Grange again.

This is a superb, well run company staffed by helpful, skilled and professional people. Everyone I had contact with - from the office staff to the engineers carrying out the work - was nothing short of excellent. It genuinely is such a relief to come across such a good company who clearly take real pride in their work. The work on my boiler and gas appliances was carried out skillfully and efficiently and the engineers left my house completely spotless.

Excellent service. Ceri, the engineer was very professional. Thank you for taking the time to thoroughly check out the concerns relating to the gas boiler and then explaining the work carried out. Would definitely recommend.

Chris did an amazing job, fixed everything wrong with our boiler and under floor heating system and most importantly made the set up safe and fit for purpose. Great work, would highly recommend this company.

I would highly recommend Matt Grange, I purchased my boiler from the company and they service it every year. The service is professional, the staff are always polite, on time and do a great job every time. I can fully trust their work and know if I ever have any problems with my boiler they are always there to help. I wouldn't go anywhere else.

I have been meaning to leave a review after my boiler was installed for a few days now but I have been very busy. Hence I'm leaving the review a few days after my boiler was installed.

Leaving this (review ) is one of the few times I have been very happy leaving a positive review.

I noticed my boiler was about to break down so, I spoke to Matt Grange (and a few other companies) to get a quote. When I called Matt Grange, there was no hard sale or pushy advice or information given. Matt was very polite and open and transparent when he was speaking to me. The price was very competitive and the option of payment was affordable.

A few days later, my boiler broke down. I called Matt Grange on the Friday when my boiler and I was given an appointment for the following week. On the day of installation, the engineer (Chris) arrived on time, he was very respectful and easy to work with. The engineer respected my home and my kids got on well with him. The installation took 2 days to complete because of the gas pipe work needed but Matt Grange were very flexible understanding.

I will definitely recommend Matt Grange

Great service, very friendly Engineers, can’t fault them

Pleasant company to deal with and turn up when promised

Matt Grange installed our boiler and have serviced it ever since.
A very efficient company and the young man who serviced it today was very polite, well mannered and efficient. A superb company. Thank you.