I would give it a zero if I could. I placed an order on 5/7 and they never shipped it yet they charged my credit card. That is unacceptable. Dog food should be shipped within a couple of days not w... Voir plus
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As Miss Paneer’s mom, I just have to say how impressed I am with Maxbone. The clothes are absolutely stunning and fit her beautifully. I honestly didn’t expect cat clothing to look this stylish,... Voir plus
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My 10-year-old Chihuahua is notoriously stubborn about trying new food. She usually sticks to fresh chicken or roast with carrots, but she went wild for maxbone. As soon as she caught a scent, her tai... Voir plus
L'entreprise a répondu
Our 4‑year‑old poodle mix absolutely loves the Muscle Up beef and turkey flavors. They’ve always needed consistency to avoid tummy issues, but they also turn their nose up if they don’t get some varie... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Pet Essentials, Modernized. We're a one-stop-shop born to provide a modern, smart experience in pet care. We are here to help your dog feel good, look good, and get more out of life.
Coordonnées de contact
Etats-Unis
- info@maxbone.com
- www.maxbone.com
4,3
Excellent
51 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Picky samoyed approves
We’ve had a really positive experience with maxbone so far. My samoyed is extremely picky, has a sensitive stomach, and isn’t very food motivated, but both the beef and turkey freeze-dried recipes were a hit. No stomach issues during the transition, and it actually made him more excited about mealtime, which has been great for training. The ingredients feel high quality and thoughtfully sourced, and everything was packaged beautifully. Really happy we gave it a try!
11 février 2026
Avis spontané
Réponse de maxbone
Hi Juliette,
Thank you for sharing your experience and for giving our freeze-dried meals a try! We’re thrilled to hear that both the beef and turkey recipes were a hit with your picky Samoyed and that the transition was gentle on his sensitive stomach. Our minimal processing helps lock in nutrients for better digestion, immunity, and energy. Knowing our food has brought more excitement to mealtime—and helped with training—means so much to us!
We’re dedicated to sourcing only high-quality ingredients and ensuring every detail, from nutrition to packaging, reflects our commitment. Thank you for trusting maxbone and letting us be a part of your pup’s health and happiness!
Warm regards,
The maxbone team
Great quality and my dog loves it
I recently tried my dog Molly’s freeze-dried meals and I’m honestly impressed. The ingredients are simple, high-quality, and made with real protein. My dog can be picky, but she loved it from the first serving. I also appreciate that there are no unnecessary fillers. Definitely a great option if you’re looking for something clean and nutritious.
11 février 2026
Avis spontané
Réponse de maxbone
Hi Olena,
Thank you so much for your thoughtful review! We’re delighted to hear that Molly was won over right from the start and that you appreciate the simple, high-quality ingredients. Like caring pet owners such as yourself, we also believe dogs deserve real, nutritious food without unnecessary fillers.
Thank you for choosing maxbone and trusting us with Molly’s nutrition—we’re so glad to be a part of her healthy routine!
Warm regards,
The maxbone team
Maxbone food and leashes are awesome
I’ve been using the leashes and harnesses for years. I also just switched my dog to the Maxbone food and she is loving it. It’s the healthiest she’s looked in years!
2 février 2026
Avis spontané
Réponse de maxbone
Hi Jacky,
Thank you for your kind words and for being such a loyal supporter of maxbone. It means so much to hear that your dog is thriving on our food and that our leashes and harnesses have been a trusted part of your walks for years.
We’re passionate about creating products that contribute to pets’ long-term health and everyday joy. We’re grateful to be part of your dog’s wellness journey—thank you for choosing maxbone!
Warm regards,
The maxbone team
I’m honestly obsessed with everything…
I’m honestly obsessed with everything maxbone. I’ve always loved their collections, but the freeze-dried Glow Up meal took it to another level. I use it as a full meal and the difference is real...more energy, better overall health, and way less poop (TMI but true). My dog is thriving.
4 février 2026
Avis spontané
Réponse de maxbone
Hi Mary,
Thank you for sharing your enthusiasm for maxbone! We’re thrilled to hear that you're loving our collections and that the freeze-dried Glow Up meal has made such a positive difference for your dog.
Knowing that your pup is experiencing more energy, improved health, and even the "TMI benefits" brings us joy. We're delighted to be part of your dog's thriving journey.
Thank you for choosing maxbone and for your wonderful feedback!
Warm regards,
The maxbone team
Love the site and food and accessory…
Love the site and food and accessory offerings. Amazing packaging on the food and also have seen dogs LOVE the freeze dried food!
3 février 2026
Avis spontané
Réponse de maxbone
Hi Dylan,
Thank you for your awesome feedback! We’re delighted to hear that you love our site, food, and accessory offerings.
It’s fantastic to know that the packaging and freeze-dried food have been a hit with the dogs. We appreciate your support and are thrilled to continue providing products you enjoy.
Thank you for choosing maxbone!
Warm regards,
The maxbone team
Maxbone Food
Decided to go out on a limb and test a new food that’s better quality and has better ingredients for my pups!! Happy to report they absolutely devoured it! I also ordered a Maxbone food scoop/clip and it’s so cute!! Will be ordering from them again!
3 février 2026
Avis spontané
Réponse de maxbone
Hi Brittnee,
Thank you for taking a leap of faith with maxbone food! We’re thrilled to hear that your pups loved it and that you’re pleased with the quality and ingredients.
We're also glad you like the food scoop/clip—making mealtime both functional and fun. We look forward to serving you again!
Thank you for choosing maxbone and sharing your positive experience.
Warm regards,
The maxbone team
Go! With Ease Leash Bundle
LOVE the Go! With Ease Leash Bundle. The hands-free leash is a game changer. Whether it's cold outside so I want to keep my hands in my pockets or if I'm holding things in my hands, like mail or my phone — I'm never turning back to a normal leash. The colors are gorgeous as well.
28 janvier 2026
Avis spontané
Réponse de maxbone
Hi Tabatha,
Thank you for sharing your love for the Go! With Ease Leash Bundle! We’re delighted to hear that the hands-free leash is a game changer for your walks, whether it's keeping your hands warm or free for other tasks.
It's great to know that the colors have made an impression as well. We strive to provide products that are both functional and stylish.
Thank you for choosing maxbone and for your fantastic feedback!
Warm regards,
The maxbone team
Incredibly high quality product
Incredibly high quality product. I have not been on a dog walk yet with a jacket wherein we don't get stopped and asked about the jacket.
2 février 2026
Avis spontané
Réponse de maxbone
Hi Justin,
Thank you so much for your glowing review! We're delighted to hear that the jacket not only receives compliments but also stands up to your and your pup's adventures.
At maxbone, we pride ourselves on crafting high-quality products that combine comfort and style. It’s wonderful to know that the jacket has become a standout piece in your dog's wardrobe.
Your feedback is greatly appreciated and reinforces our commitment to excellence in both design and everyday functionality. Thank you for choosing maxbone, and we’re thrilled to be part of your stylish journeys.
Warm regards,
The maxbone team
A hit with my picky diva!
My 10-year-old Chihuahua is notoriously stubborn about trying new food. She usually sticks to fresh chicken or roast with carrots, but she went wild for maxbone. As soon as she caught a scent, her tail started wagging, and she devoured it! It’s such a relief to know she’s getting all her necessary nutrients while loving her meals. A total winner! Delivery was quick and efficient.
28 janvier 2026
Avis spontané
Réponse de maxbone
Hi Isaias,
Thank you for sharing your fantastic experience with us! We're thrilled to hear that maxbone food has become an instant favorite for your picky Chihuahua, and a wagging tail is one of our favorite compliments.
It’s great to know the aroma and taste captured her attention right away, and that you found the meals nutritious and convenient. We're also pleased that our delivery met your expectations.
Your feedback reinforces our commitment to excellence. Thank you for choosing maxbone—we’re honored to be part of your dog’s healthy eating journey.
Warm regards,
The maxbone team
Great for picky eaters
I have poodles, which are notoriously picky eaters, so mealtimes are always a challenge. I’m very happy we tried maxbone food because they love it and never get tired of it. It also gives me great peace of mind knowing it’s premium quality and good for them at every life stage.
2 février 2026
Avis spontané
Réponse de maxbone
Hi Eli,
Thank you for sharing your wonderful experience with us! We're delighted that your notoriously picky poodles are enjoying maxbone food.
We know it can be challenging to find a diet that satisfies discerning tastes while supporting health at all life stages. We’re thrilled that our premium-quality food has made mealtime easier for you and your poodles.
Your feedback means a lot to us, and we look forward to continuing to support your pets' dietary needs. Thank you for choosing maxbone!
Warm regards,
The maxbone team
Picky Pets Choose maxbone
The ordering was fantastic and very easy to complete. The shipping was top-notch with no issues. As for the food, I wanted to try to find healthier options. Needless to say, the nervous Mom is changing their food. I am beyond happy that I did! The pups gobbled up the food like it was a treat, and while wagging their tails. No issues with digestion, and they were looking for more!
2 février 2026
Avis spontané
Réponse de maxbone
Hi Julee,
Thank you for sharing your wonderful experience with us! We're thrilled the ordering process was seamless and that our shipping service met your expectations.
It's fantastic to hear that maxbone food has been a success for your pups, providing both enjoyment and excellent nutrition. We aim to make the experience stress-free with flexible delivery and subscription management.
Your feedback is invaluable, and we’re grateful to have earned your trust. Thank you for choosing maxbone; we look forward to continuing to serve you and your happy dogs!
Warm regards,
The maxbone team
My dog LOVES the maxbone food
My dog LOVES the maxbone food, and her stomach is tolerating the food change really well. 10/10
23 janvier 2026
Avis spontané
Réponse de maxbone
Hi Adam,
Thank you for sharing your feedback with us! We're thrilled that your dog loves maxbone food and that the transition has been easy on her stomach.
Our recipes are designed to delight dogs and support their well-being, with active cultures and enzymes to aid digestion. We're delighted to earn a 10/10 rating from you and your pup.
We truly appreciate your support and thank you for choosing maxbone!
Warm regards,
The maxbone team
my pup loves maxbone food
my 12 year old Toby has always had a sensitive stomach, so he’s been on a vet-recommended diet for a while. Because of that, I’m usually pretty hesitant to change anything about his food. I wasn’t planning to switch him off his regular diet, but I wanted to try maxbone to see how he'd handle it as hes getting old and starting to slow down on walks and I want to up his protein intake.
I didn’t expect much at first, but Toby immediately loved it. He's always been super food motivated, and some meals he’ll just pick at, but when I added maxbone or even offered it as a treat, he cleaned his bowl every time. The bigger surprise was that it didn’t bother his stomach at all. That's normally the first issue we run into.
After a couple weeks of trying maxbone I noticed his skin looked healthier (less matting?). nothing dramatic, just one of those things you notice and realize its probably not a coincidence.
30 janvier 2026
Avis spontané
Réponse de maxbone
Hi Garrett,
Thank you for sharing your fantastic experience with maxbone food! We're thrilled that Toby is enjoying his meals and benefiting from positive changes in his health.
Seeing improvements in Toby's skin and coat highlights the benefits of our high-quality, filler-free nutrition. Our formulas support coat, digestion, and energy, enhancing overall vitality and immune strength.
We commend your thoughtful approach to Toby’s nutrition and appreciate your trust in maxbone. Your feedback reinforces our commitment to making a real difference in pets' lives. Thank you for choosing maxbone!
Warm regards,
The maxbone team
Zero care or quality
I ordered two harnesses, one in a set and spent close to $200 to be treated like a liar and like garbage by their customer service team. One harness I ordered is frayed on the bottom after a week of wear. Both harnesses have wear n tear to the D-rings, causing the color to fade. This is what I paid for?? I reached out to customer service on Dec 10 and was completely ignored. They clearly hoped I would forget about it because I got two automated “do you still need help?” emails before they finally replied saying that I wouldn’t be getting a replacement. Absolutely HORRIBLE customer service experience, with no empathy and zero care or accountability. DO NOT WASTE YOUR TIME OR YOUR MONEY.
19 décembre 2025
Avis spontané
Réponse de maxbone
Hi Michelle,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any frustration you faced regarding the harnesses and the service you received.
We understand your concerns about the wear and tear, and regret that the initial resolution did not meet your expectations. Our aim is to ensure that our products meet high-quality standards, and we take your feedback seriously in our efforts to improve.
If there's anything further you'd like to discuss, or if there's another way we can assist, please don't hesitate to contact us at info@maxbone.com . We truly appreciate your feedback, as it helps us enhance our customer service and product offerings.
Thank you for bringing these issues to our attention, and for giving us the opportunity to improve.
Warm regards,
The maxbone team
Customer service will do anything to avoid you
UPDATE: They don’t send the correct item, then pass you around internally instead of fixing the problem. I had to follow up daily for a full week, repeatedly sending photos in different file formats, even though the issue was simply that part of the leash was missing. This went back and forth seven times for something that was clearly explained in the first email.
Now I’m being asked to respond again about this review. I’ve spent an unreasonable amount of time trying to resolve a very basic fulfillment error. It feels like the process is intentionally dragged out in the hope customers give up. Extremely poor customer service. I won’t purchase from them again.
5 septembre 2025
Avis spontané
Réponse de maxbone
Hi Abit,
Thank you for sharing your feedback with us. We are genuinely sorry to hear about your past experience with your order and our customer service. It’s important to us that our customers feel valued and heard, and we regret that this wasn’t the case for you.
We hope that you’ve since been able to connect with our team to resolve the issue. If there is anything further we can assist you with, please feel free to reach out at info@maxbone.com . We would also like to try to connect with you directly and will be requesting more information via Trustpilot to better assist you in resolving your concerns.
At maxbone, we are dedicated to improving and delivering a reliable shopping experience. We hope you might consider visiting us again in the future, as we strive to provide a better experience.
Thank you for bringing this to our attention, and we appreciate your consideration.
Warm regards,
The maxbone team
They will steel from you if you don't…
They will steel from you if you don't watch them. I ordered three items online. Nothing happened for a while so I suffered through one of the most annoying gatekeeping "chat" features to get to customer service (there is no phone number, email address or any other way). I was later informed all three of my items were on "backorder". Highly unlikely all three were. They said I could wait to see if someone returns something. Clearly, they were happy to just keep my money and provide nothing for it.
19 juin 2025
Avis spontané
Réponse de maxbone
Hi Rick,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered regarding your recent order and the communication issues you faced.
At maxbone, we aim to deliver a seamless and transparent shopping experience, and we regret that this was not the case for you. We understand the importance of clear communication about order statuses and apologize for any confusion surrounding your order.
We hope that you’ve since connected with our team to reach a satisfactory resolution. However, if there's anything further you need, please don’t hesitate to reach out to us at info@maxbone.com .
We truly value your feedback and would appreciate the opportunity to restore your confidence in maxbone. We hope you might consider giving us another try in the future, as we are committed to providing a better shopping experience.
Thank you for bringing this to our attention.
Warm regards,
The maxbone team
Negligent customer service
I first reached out to Maxbone's customer service team on May 13th, 2025. It is now May 25th, 2025. I ordered a travel carrier for my pet. It came jammed in a box that was too small. I used the plastic inserts provided for support, but the carrier remained limp and compressed and unsuitable for my pet. I asked for a refund in full, including shipping, for the defective product I received. 12 days later, I have continued to get the runaround. I have been told countless times, "We're still waiting on a response from our team." At this point, this company has proven themselves negligent to their customer's needs. This is entirely unacceptable.
13 mai 2025
Avis spontané
Réponse de maxbone
Hi Andie,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration you've experienced. We understand the inconvenience caused by the condition of the travel carrier and the communication issues you encountered.
At maxbone, we continuously strive to enhance our customer service and product quality. We hope that you’ve since connected with our team to reach a satisfactory resolution. However, if there's anything further you need, please don’t hesitate to reach out to us at info@maxbone.com .
We truly value your feedback and would love the opportunity to restore your confidence in maxbone. We hope you might consider giving our products another try in the future, as we are committed to providing a better experience.
Thank you for your patience and for giving us the chance to improve.
Warm regards,
The maxbone team
Réponse de maxbone
Hi Denis,
Thank you for sharing your feedback with us. We are genuinely sorry to hear about your experience with the quality of our products and understand your concerns regarding pricing.
At maxbone, we strive to deliver premium products, and we're disappointed to learn that we missed the mark for you. We would like the opportunity to address this and ensure your satisfaction.
Could you please reach out to us at info@maxbone.com? We would also like to try to connect with you directly and will be requesting more information via Trustpilot to better assist you in resolving your concerns.
Thank you for giving us the chance to improve.
Warm regards,
The maxbone team
terrible design and overpriced
terrible design and overpriced
hidden fee of 10 dollars to return it
7 décembre 2024
Avis spontané
I wish I had read this review before…
I wish I had read this review before ordering from Maxbone.
20 octobre 2024
Avis spontané
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