Mazda Avis 

I am the owner of a brand new Mazda CX-30, and I must warn anyone considering this vehicle: think twice, or better yet, don’t.

I bought this car straight from the dealership, expecting peace of mind and Mazda’s promised reliability. But within less than two years, this new car began suffering repeated starting failures—especially in colder weather. The car completely failed to start on multiple occasions, including once while I was far from home with my two small children. One terrifying morning, the car locked up during school drop-off, and I was barely able to push it to safety. Imagine if this had happened on a motorway.

I took the car to a Mazda dealership in the B79 area several times. Each time, I was told there was “no issue.” They shifted the blame to my dashcam—a device that had been installed since the very first day I picked up the car. Out of desperation, I removed the dashcam, bought an external power bank, and followed all instructions. Still, the issue kept returning.

This is a factory fault. The battery clearly couldn’t handle real-world use, yet Mazda refused to acknowledge this. Even after my annual service, the problem remained. Mazda’s customer service? Completely silent. I’ve been ignored time and again.

This is unacceptable for a brand new car. Reliability and safety are not optional—they are essential, especially when you have children in the car.

Avoid the Mazda CX-30. If Mazda can’t stand behind a new vehicle that fails under basic daily use, then it is not a brand worth trusting. I deeply regret choosing Mazda.

I wanted to buy a genuine part from Mazda for my 2013 model year Mazda 3 vehicle and I went to Leamington Mazda to get help and order.

I told them that I need an EGR gasket for the intake manifold and they said they can do so and started to search in the system. And they told me that they found the part I needed and told me the price and I accepted it. While paying they told me that it is non-returnable, however since that is the part I need, I just didn't think much and I paid the price. and they ordered for me from Mazda UK stock. I didn't think that I needed to return because I did not have a reason to return since I needed that replacement. So I left and about 30 min later I was checking my order and realized that it was the wrong one.

There are 2 different gaskets in that area and I didn't know that and also they didn't tell me. So I returned to the dealer immediately and told them the situation and I want to change the order. They refused me and told me that they cannot do that. However that doesn't make sense for me because we've just ordered the part within an hour and it's possible to cancel or change the order in my opinion since I didn't receive it yet and didn't open or use it. I was politely asking since they didn't question me enough and didn't make sure that's the part I needed, But the sales representative was just rude and was not trying to help at all.

Absolutely shocking Customer Service, will never have another Mazda

I felt compelled to write a review. I don't drive, but I am a bit of a freak when it comes to research. A few years back we needed a new family car and I found Mazda cx-5 as a safe car. I watched lots of videos. This week, the worst happened and my family and I have been in an awful accident. We still have our lives, despite the horrific accident, so I give high praise to Mazda, it did everything it was meant to do to protect us, and we will be buying a Mazda again.

Great company, I own a Mazda CX5, it's lovely to drive, this is the 4th Mazda I've owned. The extras and safety features on the sport model are just great.

It’s rare to spend a significant amount of cash (£1,400) replacing all four brake pads and discs, only to end up calling out RAC recovery two days later due to a brake mechanism failure. I’ve had to be recovered from home to the garage and I will be without a car for the weekend and some of the week following while the Mazda Eden Reading try and figure out what went wrong! Gutted. :(.

Why didn’t they test-drive the vehicle after replacing the parts….? This would be my recommendation to this dealership. No point in having good customer service if the technicians fail to triple-check their work and return a customers car with brakes disconnected from electronic brake mechanism.

Okay so fast forward a week to the 13th Feb. Nitin (the service manager) road tested my CX5 x3 times, the technicians replaced the motors on the brake mechanism and the callipers on the rear breaks (without charge) and my cars breaking system now works as expected. They were not sure why my car had these issues and it has been inconvenient being without a car for a week, with no courtesy car while the team tried to fix the issue, but alls well that ends well!

Bought an MX5 from Corby Mazda in June 2024.
7 months and only 4000 miles later there is a grinding noise, I took my car into Milton Keynes Mazda who quoteda £450 bill for brake pads and discs.
Trusted local garage has said the caliper is broken causing the pads on one side to reduce from 6mm to 2mm (metal on metal) in 7 months.
Driven sensibly, mostly motorway driving.
Taken into Mazda to get a replacement under warranty and they refuse saying the caliper isn't causing the issue.
Shameful behaviour.

Ongoing saga over auto wipers not working, 3 years ago purchased vehicle first emerged had a problem.
Dealer said settings were wrong, I tried again when raining, not working just intermittent.
Went in for service I asked them to check, report said all OK, still same so lying.
Another dealer said my windowscreen had been changed, I discovered they were correct I confirmed this with a large glass company
It goes back in, they had it two days give it back saying refer back to my dealer whete it was purchased you might need screen replaced ?
I told my dealer where I purchased the car, to be told I had the car too long they wouldn't repair,I said you didn't tell me the wipers didn't work and that the windscreen had been replaced 6 months prior before they sold me the car so a defective function on the vehicle.
So stuck with a simple fault that should be fixed easily.
I have been lied to over a period of time and if technicians can't fix a sensor for christ sake what hope is there.
Customer service was hopeless and extended warranty a worthless rip off..

RRG Mazda Stockport....just excuse after excuse never resolved my issue just blamed automated booking service for mot/service not booked in for the second year. Wanted £150 to run a diagnostic test when I already know what fault is. No way to complain on website and promised several times to call back. Been a loyal customer after several purchases but will take my custom else where thank you. I'm all for mistakes happening once but don't advise you will resolve then do again! Steer clear of this place!

Swansea branch - technicians are incompetent, disrespectful and dangerous for your vehicle.

I’d owned my Mazda 6 for approx. 3.5 years (vehicle aged 5 years with 70k on the clock) without any prior issues, when out of the blue the engine misfired. When I got it towed in, Mazda specialists advised me that the car had somehow incurred 3 severe oil leaks that had damaged the engine irreparably. I therefore required a full engine replacement, the costs of which is amounting close to the value of the car, so I was recommended to buy new. Because the car did not have its full service history with Mazda, they were unwilling to compensate me - even to put towards me buying another vehicle of theirs. I'm so disappointed to have suddenly lost a car years before I'd have expected to and budgeted for. They are obviously less reliable than I had thought.

I have paid a £99 deposit to book a car in Snow Mazda Portsmouth.
Three days later I asked to cancel the booking and proceed the refund. The person enquired about the car did not respond to me.
Next thing I asked the same question, this time using the email address that is meant to be used for the cancelling the reservations.
I have not got any response either.

They are very quick to get your deposit but choose to ignore you when you ask for refund.
What a disappointing service from the well known company.

Just a quick note on customer service from Paul Carter at Mazda Coventry. Nothing was too much trouble , didn’t know what I was really wanted in the way of the type of car but I meet Paul and he actually listened to me and now I own a Mazda CX-30

I took out a Mazda service plan, but didn’t need it anymore so cancelled it. I knew there was a £25 cancellation fee so that I accept. I had to contact my local dealership (where I took the plan out) several times to chase up the refund. When the payment came through it was significantly less than I expected. After questioning this they then advised me that there was also an £18 set up fee, which as usual I hadn’t been told about at the time but was somewhere deep in the T & C’s. Furthermore I had joined their service club rewards scheme offering discounts through various companies although I never actually bought anything through it, you are apparently charged each month for being a member! I have bought several cars from this dealership over the years but won’t be going back.

Phoned up Mazda Perth to ask for a price to fit a new window motor, 5 year old car second time we have had to replace one which is a joke in itself, quoted a £140 inspection charge !!! 2 minute job £140 i don't think so will never use again

I bought my car 2 years ago and regularly have it serviced. I am always impressed by Mazda’s customer service and quite frankly the general standard of their cars. I have only ever had to change tyres and my car is 5 years old and done a lot of mileage now.

Used their aftercare after an accident. Waited an eternity for their chosen garage to fix my car which involved me travelling miles out of my way. Within days of my door being fixed parts were already falling off. Still not fixed!

I bought a new mazda cx5 2.2sky active diesel. There is a fault for vacuum pump premature failure recall raised by Mazda and no communication from mazda relating to this fault sent to me. Had to send for Mazda to check and report. while I was communicating with Mazda UK I was told by recall department and 1 person from customer services that this recall had not been done even though my chassis number was within the effected vehicles then I had someone else from mazda customer services say it had been in 2020 with a software update. Faulty part cannot be repaired with a software update it has to be replaced. I took this further with Mazda and Mazda assistance stated in an email that the recall was completed on 18th October 2018 and was now out of warranty and consumer rights so mazda will not repair or contribute to a good will gesture. Who is telling the truth at mazda the 2 people who said this was not done on a recall or the 2 who said it had been done but gave different dates of completion? But more concerning is widely reported and with video evidence of this is the exhaust camshaft is faulty wears putting iron filings into the oil which then blocks the vacuum pump. When I submitted this fact to mazda uk there response was to deny knowledge of this fault and refused to comment is this the reason they will not furnish me with a copy of the report done by Mazda Halifax. I loved my mazda so glad I did buy another new one as Mazda can say that they don't know of faults and continue to sell vehicles with defective substandard parts and won't do anything about it. You can't tell me that mazda owners haven't taken their vehicles to mazda dealers with these faults and the dealership doesn't report the faults to mazda uk. My opinion now MAZDA ARE DISHONEST ROUGE TRADERS

I have to deal with the most miserable, unfriendly and uncooperative staff who work there every time I go in, as though everything is such a huge inconvenience to them and I should feel privileged to have to sit and wait for them grace my presence.

Absolutely shocking service from Eden Mazda Basingstoke on the first service on a CX-60. Booked in for a ‘while you wait’ 10,000 mile service at 11am. Approved by the lease company at 11.15am. Four hours later I’m still waiting as the car has ‘failed’ on two updates. Third attempt has 30 minutes left to run.
Staff have been poor in their communication with them only informing me of the vehicle progress once I had been here over three hours, at that stage I was given the dubious update of “it won’t be much longer”. Any other updates I have had to search out staff to ask.
Whilst the lease company is paying for the service, I will never be revisiting for anything else, I’d rather find another Mazda dealership!
Eventually the vehicle was returned to me over five hours after I arrived.