Mazda Avis 

Just like to say 2015 Mazda 3 hatchback is one of the most beautiful cars ever built. From the day I bought everyone think it was more expensive than it was. So many manufacturers have copied it style. I wating to update my Mazada, but the model body style is ugly in comparison. I just love the look of my 2015(2014/2018) Mazada 3 hatchback beautiful

The service support from Mazda is utterly hopeless, there is a well known issue with Mazda batteries and every time I have a battery problem with my CX-30, they take forever to do anything about it and their roadside assistance is a joke. Still waiting for them to turn up since a call was booked with them 24 hours ago. Would never recommend Mazda to anyone after this abysmal series of very bad experiences.

I had ordered a new car through my local dealership who have been very good with me. The problem is with Mazda UK itself.
My newly ordered MX 30 was meant to arrive in September. this was then delayed to October, then in October I was told it would be mid November, then in mid November it was pushed to the start of December. only to find out in mid December the car had failed its DVLA checks as it was a new mod
el!!
The customer services couldn't care less, at first constantly talking over me until I had to explain interrupting was rude and uncivilised behaver. in the end despite it all being their fault i am now out of pocket several £1000's of pounds they basically said they wont do anything and that its the dealerships problem to solve.

Customer support unhelpful
CX5 Turbo failure after 37000 miles, repair cost £2500.
Car regularly serviced by Mazda
Basically, told it was my problem - wouldn't mind if it was a unique problem to me but others have had a similar experience.

A common battery fault error appeared on my dash. A quick Google search told me it was a faulty battery - confirming it was a very common fault. Mazda Stourbridge (Green4) still insisted on charging me 30mins 'diagnostics' plus a further 30mins to fit a new battery!!! I challenged the labour time but was told '30mins of diagnostics were needed + 30mins labour'. I asked for the diagnostics report and he said he didn't have it. Shocking customer service. Rip-off!

- Poor Customer Service
- Missing Paperwork
- Don't Use Genuine Mazda Parts
- Car Sold With Faulty Parts
- Refuse To Complete Warranty Work
- Disregard For Customers After Point Of Purchase

Save yourself a headache and stay well away from main Mazda dealers they are absolutely disgraceful.

Fantastic Cars Overshadowed By Incompetence.

!!!YOU HAVE BEEN WARNED!!!

Booked my car for mot, it failed on a few items which were rectified the next day, I tried to get the free re test done as you have 10 days to do so .I was told there are no slots and would have to rebook for a full MOT again but the would give me a discount. Also had advisory on all 4 tyres which I took the car to two independent garages and they could find nothing wrong with them. Stay clear of Mazda magma southampton, rip offs , I have now taken my car to a different mot centre and it passed without any advisory, they really went through everything and could not understand why I was not given my re test or why the advisory was given.

I bought my mini convertible from Mazda, tachbrook leamington spa. Within a week of buying the vehicle, my brake lights went on. I contacted them and their customer service was shocking. Eventually they said the brake pads needed changing. I have found out that what Mazda did was stuck new pads over old pads. Will never touch this company again

Guildford servicing - terrible experience. Very experience for very little! Car was not cleaned and communication was poor.

I don’t know what kind of brand is this when you buy a Mazda they offer used approved warranty but apparently compare with other brands Mazda don’t include battery under warranty. This is one of the worst brand in Uk…

On Thursday last week I submitted photos of damage to the front of my car, caused by a third party. I have not received any response back since apart from an automated email.

Terrible service fully ignoring their customers' needs.

Guys why do you exist at all?

I got a letter from Mazda that my Mazda 2 GT Sport Nav required a recall to be carried out, the fuel pump required changing free of charge due to a possible fault that could cause the engine to cut out. Beechwood Mazda at Derby also contacted me by letter to inform me of the recall, I rang Beechwood Derby and arranged for my car to be repaired a couple of days later, I was very happy with the way Beechwood Derby dealt with my repair, I would highly recommend Beechwood Derby to friends and family.

Having purchased four Mazda cars over the last four years, the latest a CX30 mild hybrid owned 16 month from new. I’m very disappointed with the battery warning alarm the continuously sounds whenever the doors or boot lid is opened.
The current problem being the battery has completely died and the car electronics has to be re-coded by a Mazda dealer before the will start.
This requires recovery by Mazda Roadside Assistance who provide a very inadequate service. My CX30 is currently immobile on my drive for the last 4 days without collection by a recovery truck for transportation to my local Mazda dealer.
Having phoned Mazda Roadside Assistance no less than 8 times explaining my predicament and the response being someone will ring you back. Guess what, no call back.
To their credit they have arranged for my local Enterprise Rental Company too provide me with a hired vehicle.

have bought my mazda3 a year ago, serviced it after purchased and 1 year later for diagnostic. Awful technical experience. Even didn't check the air filter which is a normal thing that every mechanic do. Do not waste your money with Mazda service centers and go straight to a good local garage! cheaper and trustworthy.
last month I paid about 135 plus spending1 hour of my time for nothing in Sheffield Mazda Burrows to find out nothing of the car problem.

Horrible everywhere you look.

Was lied by the dealer about condition of the car and equipment, they were ment to sort out the body work before pickup, all they did was to cover it with wax and wd40 so they're not visible, the ones that I flagged on pickup, sales muppet said "that wasn't there yesterday" after driving off I found number of faults with the car, few arguments later they wanted to charge me 45p per mile because car lost value over me driving it. MAZDA UK bails out and says that I bought car as used and its between me and dealer, I got the car as ex demo with 8000 miles on the clock.
When I asked dealers manager what the F are they going to do and who will pay for me traveling back he asked why did I buy car so far away?

Useless, never again I'm getting mazda even if they would give me one for free, absolute bunch of liars and cheaters.

Avoid at all cost.

I recently bought a Mazda CX-5
Soul red , it’s a lovely looking car and drives great but sadly the paint chips like nothing have ever known , only had a year and very well looked after, 15000 miles , bought from T white and sons Orpington at 2 years old
Had a purchase a touch up pen at my own cost , sadly would not buy another for this reason

Be aware – if you decide to cancel the insurance the cancellation fee is not just £45 as stated in a welcome letter. It is £45.0 cancellation fee + broker fee £27.5 (even if purchased online) + policy amendment fee 25. Therefore, a total cancellation fee is £97.5. You must complete MBA course to come up with it. Never again Mazda (car was also poor quality) and Mazda Insurance. Goodbye forever.

After buying a map update from the only place you could using the Mazda Toolbox, the update failed to install.
I asked a dealer to help but he has advised me to contact Mazda UK. Initially they were very nice asking for screenshots of the errors I get but next day they bluntly refused to help and now I am stuck with a useless £100 purchase that I cannot use.

Very disappointing especially that over the years I kept going to the dealership to do the service which as you now is more expensive, believing that they will appreciate the loyalty but it seems they are not.

Absolutely awful, but I’m talking about Mazda not any of their franchise garages.

Nothing but problems with red pain and door mirrors. All known problems that Mazda accept but won’t do anything about. The warranty isn’t worth anything even though they are all manufacturing faults.

Very disappointed, stay away from Mazda.