Mbna Avis 

By far the worst banking app and company I’ve ever dealt with.

Absolutely no option to communicate with anyone, the support feature only available after you’ve signed in.

Cannot sign into banking app without text verification, which is useless over seas or if a change in number.

No face or fingerprint verification either.
Horrendous.

I have just home insurance with MBNA. Because i dont have any of their other products I cannot access anything online, they cant even email me my policy documents. Backward to say the least. Getting through to them on the phone was tricky. I hope if i ever have to claim then it will be easier. I would think twice using them again.

Takes to long to log in, they do not give a bank account reference to pay into, and once paid off, it will be binned !!!!!

Dreadful service, Online forms submitted but then asked for again and again. Slow cumbersome responses. Policy apparently doesn't cover a lost car key 'because we don't cover anything to do with cars'. Take that out of it and the excess made the claim a waste of time and there was the exciting threat of a higher renewal fee come the date for that. Won't be because wouldn't touch MBNA with a barge pole.

I signed up to a long balance transfer 0% with 60 days purchasing. Followed the link to got the deal, had all the paperwork through. My wife gets the same deal, same paperwork… 1 month passes… INTEREST!. For both of us. It was a mistake for my wife and refunded immediately. Mine, I wasn’t on that deal…. These guys have screwed me over, trying to trap people after doing balance transfers, changing or removing their ‘offers’ then the hope must be you’re too much in debt to clear, stuck paying interest. …AVOID AVOID AVOID!!!!!

Scammers are working in full compliance with MBNA Visa protocols. They play nicely even though they send crap instead of contracted goods and are clearly in breach of contract. They continually say how they want me to be happy and offer derisory discounts to keep the nasty goods and “avoid an international expensive return to china. On the MBNA visa time limit they sent a return address in full compliance with Visa protocols. I have now to return crap unwanted goods deliberately supplied in breach of contract according to MBNA rules before they will allow chargeback. This is in spite of explaining how it is a scam and directing them to check on Trust Pilot. I have started return to china at £63 which is better than letting these B******s keep all the money. Visa know it is a scam and that Trader (Loppist) are trying to hold on to money whilst making transactions difficult and hoping that we miss a deadline allowing them to keep everything and leaving us with nothing or possibly crap goods. MBNA Visa have said they will allow chargeback to my card if vendor does not make refund after goods returned. MBNA Visa are as bad as scammer and I have now started changing all my visa cards over to mastercard accounts. Same will happen with MBNA Visa used for scam purchase in question when all settled one way or another. DavidSee less

Absolute thieves. On purpose they do not allow you to manage your loan nor close it early. They make it impossible for you to create the account to manage the account and customer service avoids talking to you and solving such issues.
Shockingly bad service and I am very upset.
I wonder how they got FCA approved!

Webchat pathetic, slow useless handlers. Don't waste your time just phone and get through to UK callcentre if can. Whilst other non UK call handlers are trying to be helpful they can be too much by rote and not think through on best advice .Just giving textbook answers to issues that should /could be handled in a different more efficient way!

I am an existing customer and I was offered a 0% purchases card and I took it out as I was expecting some high vet bills.

Even though I am an existing customer instead of contacting me on the app where they send notifications, by email, or letter since they sent info through the post also, they changed their procedure for existing customers for new cards and even though the card looked fine on the app it turned out to be blocked (not un-activated, blocked).

The MBNA advisor told me it was a known issue that identity verification text messages were being categorised as spam by iPhone. I checked my spam folder and I had a dodgy looking text telling me I had contacted their fraud and disputes team (I hadn’t) and to click a link to verify my identity. Even if I had received this I would have thought it was a scam.

This was a known issue by MBNA, my identification was already verified as an existing customer and MBNA had other more trustworthy ways to contact me, for example on the app.

If you are considering this company, go and use your card somewhere quiet first and make an unnecessary purchase. Take a back up payment method with you in case of failure.

You might just end up embarrassed but worse case scenario you will be unable to pay for your important purchase or service and this company will let you down.

It is also great to know that in addition to not being able to take advantage of the 0%, the limited time offer to make the purchase is also getting eaten away while they slowly look into the matter and get things confused.

The robot when you call is clunky and repeatedly says ‘sorry’ and ‘thank you’ at random moments, sometimes talking over itself and it does not recognise data you type in, even when it doesn’t give you a format.

I’m reviewing this as the survey call came through while I was on the phone trying to sort this out and both calls ended up dropping. Now I am on hold again. This has taken about 2 hours now and I have spoken to 3 real people now and multiple robots.

Adding further information case number NC15533498 as requested. I was offered £20 as compensation but haven’t received it and the agent I spoke to was not clear on the process.

Terrible. First card didn’t turn up. Ordered a second one and they both turned up together, with no clue as to which was the new one. Tried to register one of the cards at random and the computer said no, so I registered the other one and it said I had to wait to receive my pin. Been nearly a month now and not been able to use anything. Customer service is absolutely abysmal. You can’t say “we’re experiencing an exceptionally high volume of calls” all day every day. Avoid like the plague.

Terrible claims set up, After making a claim on line, fast forward two weeks, no response, also practically impossible to speak to anyone, unless you wait for at least 50 minutes, the AI chat box on web account is useless. It responds asking for your details and 10 minutes of waiting for a reply, I gave up.
The one time you need them you can't get in touch.

I really struggle to understand the mass of reviewers making nothing but awful reviews about MBNA. Admittedly, my only experience with them is with my credit card, but on a few occasions when I have had an issue (always down to me) the phone has always been answered promptly, by someone with excellent manners and linguistic skills, and who couldn’t have been more helpful in resolving the matter at no cost to me.
Thank you MBNA

The customer service team are fine, but the registration process is slow and outdated. I didn't actually manage to register after 6 weeks of trying, so I cancelled the card!

Total waste of time, choose someone else. It's rubbish

Customer service its a joke

I thought I had lost MBNA Credit Card. By the time I had found it, I had cancelled the card and received a replacement. Then the problems began. I made a succession of phone calls to set up an arrangement to pay the full balance by direct debit - as had been the arrangement on the previous card. I was assured that this had been done on at least 4 occasions only to receive contradictory messages (by e mail and post) telling me that an arrangement had been made to recover the minimum payment only or, in one case, a fixed payment of £50.. The last letter received gave contradictory information - telling me in one sentence that the full balance would be recovered and following that by a sentence telling me that monthly direct debit payments of £50 would be taken on the due date. On making a follow up call I was told that full payment would be taken on the due date. The unfortunate staff member was unable to explain why I was given contradictory information in the letter. I will check my next statement even more carefully than usual! Getting to this point involved making at least 6 phone calls - all of which involved holding for a response for lengthy waiting times of up to 15 minutes. I think I'll take my business elsewhere!

It doesn’t even deserve a star. You thought you have got 12 month interest free, but then by the second month, you will incur a hefty amount of interest to pay.

If I could rate zero I would. Appalling on line payment portal, appalling on line service and when I finally got through to a call Centre they couldn’t hear or understand half of what I was saying . I had to repeat myself endlessly and still couldn’t make myself understood. I gave up in the end …an hour of my life I won’t get back.

Have home emergency cover but MBNA refused to help. Will not be renewing policy as have had much better service with other insurers for similar domestic problems.

Dreadful company. They hide their phone number and its hard to get through and they keep you waiting for ages. I was going to have house insurance with them but they are such a nightmare company to get through to, or to speak to anyone with any intelligence or knowledge, I asked them to confirm the cancelation of my policy. They have never bothered to confirm it was cancelled, Ive asked them 3 times, by email and phone. Consequently, this has it caused me a great deal of anxiety. Let alone the amount of time I have spent dealing with them.

I have just renewed my home contents insurance with MBNA. I have to make an amendment so telephoned them. They could not have been more helpful and even gave me a £50 discount. Highly recommended. Great customer service from Paul.