Mbna Avis 

AWFUL customer service. Blocked my card unexpectedly, and I cannot get to speak to a human to sort it out - all initial engagement is via a very limited bot. Very long waits on the phone, and they dont offer a call back service. I will be changing provider.

I'm trying to pay off a loan with MBNA/Lloyds. First of all the app says I'm using the wrong log in and password but I can access the website with said login and password. Then the website says I can't pay off my loan online because I don't have a Lloyds current acct. I need to phone. Phone number on the website is invalid. Found a number phoned them stupid automated security questions. Put on hold for 15 mins no answer. And the hold is not even music it's a ringtone. Other option is going to a branch and paying by CASH or CHEQUE. I don't have that option as my bank is an online bank. Never touching MBNA again.

Forgot details to my online banking. Have to wait for a code to be sent by post to be able to try to access it again. I made a complaint about the issues I was having to them generally. They send me a message to my online banking something which I cannot access and forms the whole basis of the complaint along with not being able to add my card to Google Wallet without contacting them. Shows they do not listen to their customers when they contact them. No point in phoning them as tried this and the wait times were long. This is after you get through the ridiculous length of automated messages. I have other credit cards that I will certainly be looking to use as my main cards now due to how frustrating dealing with MBNA is. Not had this level of issues with any other bank. MBNA do not make anything easy.

This lot are in the dark ages or just want to make it so difficult you no longer want their credit card. 3 pieces of ID to be signed off by a solicitor lol !!! Never heard of anything so daft ! I am in financial services myself ! Used another issuer. Card agreed, account opened in 5 mins.

The worst experience consistently from a so called international provider. They might draw you in with credit transfer gloss, but they blocked my card so many times could rely on it and today, not first time, taken over 2 hours to get it unblocked

Complete shambles from start to finish. There web site is a joke. You can't even get on the app with out ringing up, the it is the worst I've ever seen. You can save the password or the enter button is on a part of the screen you can't scroll down to see. So you can get in the app.

Worse bank around.

Absolute joke. Transferred balances the app wouldn't work.
I don't do buisness with companies that don't provide fluid communications with my finances.
Took out a loan with another company to get this closed in a matter of hours.
Phoned to close the account, paid the balance was put through to closure department and nobody could hear me.
Don't waste your time here it's a
Terrible services
The people are nice enough on the phone but the systems are diabolical.
If I can't access the app or speak to Customer services I can't close the account.
Shortest financial relationship I've ever had.

I have received terrible customer service from mbna home insurance. I had to have the locks changed on my house to secure it and they refused to pay the cost. Apparently I was only covered if I’d lost my keys!! Don’t go near this insurer, they are heartless.

I wont waste a lot of time writing how bad my experience was, as this seems to be covered in all the other 1 star reviews on here. All I will say, is that their customer service team on my call today were some of the worst customer service staff I have ever encountered. A big problem is a guy called "Herbert"... He should not be anywhere near a customer facing role.

MBNA's customer commitments appear to be nothing more than words.

I raised a formal complaint months ago and, to this day, MBNA hasn't even acknowledged receiving it. Not investigated it. Not responded to it. Not even the basic courtesy of confirming it was received.

For a financial services company that publicly talks about treating customers fairly, being transparent and putting customers first, this experience has been the complete opposite.

If your own complaint process starts with silence, what confidence should customers have that you genuinely stand behind your values?

Ignoring a complaint for months isn't just poor customer service, it's a failure of basic customer care and accountability.

It gives the impression that once there's a problem, MBNA would rather ignore it than deal with it.

I'm now left questioning whether MBNA's customer commitments are genuine standards they work to, or simply statements that look good on a website.

I expected professionalism, communication and respect. Instead, I've received nothing but silence.

Based on my experience, I would strongly advise anyone considering MBNA to think carefully before choosing them. If this is how they treat customers when something goes wrong, it's deeply disappointing

Was offered 36 months interest free. Turns out that is only on a balance transfer, not on new purchases. Not as it was sold to me by the company. Disappointed.

Stay away from MBNA. Erroneously charged three times. MBNA notified and requested to reverse but they refuse. Amex immediately reversed what are clearly erroneously duplicated/triplicated charges immediately upon notification by customer. Who pays the same charge multiple times within 1 minute at any shop? You will have to notify the financial regulator to get your money refunded.

MY WORST ERROR IN FINANCIAL MATTER IS TO GET A CARD FROM THIS COWBOY
CARD..
I HAD A CHARGE BACK ISSUE WHERE A COMPANY CHARGE MY CARD BUT NEVER PROVIDED ANY SERVICE
SO I'VE BEEN TRYING TO GET A SECTION 75 CHARGE BACK.

BUT FOR MONTHS MBNA PLAYING GAMES .
I WAS SO ANGRY THAT OTHER CARD LIKE CAPITAL ONE, LLOYDS, BARCLAYS NEVER PUT ME IN A DIRE POSITION AS IF I AM ASKING FOR HANDS OUT FROM UTTER LOW LIFE COMPANY LIKE MBNA..

ALL WE WANT OUR HARD EARN MONEY TO BE REFUNDED..
WHICH WAS ILLEGALLY CHARGED..
HOW COME THEY COMPARE THEMSELVES WITH OTHERS ..

HOPE THEY HAVE EARS TO LISTEN FOR ONCE..
Mr md Hussain
130 grange road Ig1 1ey

SHOCKINGLY POOR, like many people seem to have a problem with MBNA i made a payment using THEIR app and after authorising it at my bank through MBNA direct link it got passed for payment, the money taken from my account and is sowing as 'pending' by my bank but i the get a 'declined payment' message from MBNA, their staff attitude SUCKS they will not take responsibility for their actions, AWFUL COMPANY.

Did a £500 transfer assuming it was my current MBNA but was unfortunately a closed one MBNA has the money but can't track it. Total jokers...

Wanted to open an account to save a 6 figure sum since Which said mbna rate was best. Got blocked because I don't have a mobile phone. Their help desk said enter my landline number preceded by 44. Still got blocked. Tried emailing them, they don't reply to them so use the mobile app. But I don't have a mobile. Then discovered mbna is owned by Lloyds so of course they won't be interested, more fool me.

Another dumb ai account. Trying to add another credit card that I have in hand and I say “how to add another credit card” response “you want to add another cardholder” when I mention another cardholder? Goes round in circles says a real person will get in touch. 20 attempts same thing no response from real person

The cover proved to be worthless in practice.

The only time I had an emergency, MBNA/Allianz wriggled out of it by defining the capture of a squirrel on its way back into my home as prevention rather than removal of a pest (squirrels can be amazingly destructive in a short time). This was a weasel-like decision, in defiance of common sense, and I have little doubt that they would do something similarly dishonest if any other kind of emergency should suddenly arise. Needless to say - I did not renew. I also had my standard (as opposed to "Emergency") home and contents insurance with them, and decided to renew that because the renewal price was LOWER this year, and I thought the people handling any claim would not be the same! BUT ... then I read the many hundreds of terrible 1-star reviews for MBNA home insurance, and cancelled mid-term, switching to another insurer which gets GOOD reviews, for not much more money.

absolute nightmare trying to contact this lot, wait time up to 20 minutes im told 35 minutes later, i give up, the same this evening ,25 minutes sounded lkike i was passed through, no voice, cut off, rang straight back im told 30 minutes now.no way to email you, send a message nothing,why do you make it so impossible to be contacted in a normal manner.useless outfit this.

Why is it so hard to make a credit card payment. Ive now spent an hour trying to make payment im possible through my bank app as they're is sort or account number, online through the mbna this get so far and tells me to try later when do I go through the the details then it verify my payment card. I try phoning talk in all my details half the dont understand and im english and talk perfect english. When I get to the end they say there put me through to an agent there is a que so I give up. Why spend all the money on automated systems that never work and just annoy customs.
I ve given up trying to pay it, but there be very quick chase when its over due and levy charges. Its crazy