Medical Travel Shield Avis 

Very straightforward

One of the reasons it took me so long to opt for dental treatment in Turkey was anxiety about what I would do if something went wrong. Well, it didn't exactly go wrong, but as often happens, my bite wasn't quite right after the treatment, so it took a return visit to Izmir to fix it. Luckily I had Medical Travel Shield insurance, so the flights and hotel bill were taken care of. Making the claim was very straightforward, the staff were friendly and professional and I got the money within a couple of weeks of claiming. Heartily recommended.

My journey to Turkey and back to the UK with my wife was a very successful and enjoyable one.

Thank you for providing us with travel insurance and for the excellent service you offered. I am very pleased with the service and would be happy to recommend your company to others.

I was abroad for a medical procedure, wanted peace of mind, took out Shield protection to cover my medical trip, didnt need to use it, thankfully (I knew it was there should the need arise). This is good value for the coverage should you need it and simply knowing you have the coverage in my opinion wipes out any cost involved in gaining that extra protection.

Very easy to do. Made my surgery feel better knowing I was insured no worries and had a little holiday out of it. Anyone getting surgery abroad I so recommend going with medical travel Sheild x

It had to be a life threatening complication before they would pay up which I was unaware of. Very expensive.

This is a well priced and very simple to purchase insurance option that I would recommend anyone travelling for dental work outside of the UK to select.

I cannot fault this company and In particular laura.
From the day I sent my query regarding a possible claim to making a claim. Laura has been at the end of every email answering promptly. Thank you laura .
I have used this company twice but this is the first time I have made a claim and it was the easiest company I have ever dealt with. Response regarding my claim was made within a few hours

Highly recommend Medical Travel Shield – Laura was amazing

I took out Medical Travel Shield insurance for my first visit to Turkey and thankfully didn’t need to use it. I took out cover again for my second visit when I went back to have my permanent teeth fitted.

Around 11 months after that visit, I unfortunately found myself needing to make a claim, and I’m so glad I had taken out the insurance.

Laura was my claims advisor throughout the whole process and she was absolutely amazing. She was always very quick to respond, always on hand, and genuinely happy to answer any questions I had. Nothing ever felt like too much trouble, and she made the whole claims process so much easier and less stressful.

From start to finish I felt like I was in safe hands. Based on my experience, I would highly recommend Medical Travel Shield to anyone travelling abroad for treatment. You hope you’ll never need to make a claim, but if something does go wrong, having the right cover really does make a difference.

A massive thank you to Laura for all your help and support — you’ve been brilliant. ⭐⭐⭐⭐⭐

Very helpful in helping find the right insurance. Would use them again

Exactly what you need

was recommended to me. Its really easy to arrange on line and also covered my travelling companion

I’ve used this insurance company for three separate visits to Turkey and thankfully i haven’t had to put one claim in . But to have the .peace of mind that I am covered should I need to is priceless. Each time people have said doesn’t your holiday insurance cover, cover it . NO it doesn’t and if people read the small print they would realise .
Elective Exclusions: Standard holiday insurance treats planned medical travel as an exclusion.
Uncovered Complications: If you experience post-surgery bleeding, infection, or complications, regular plans will not pay for your emergency care or extended stay.
No Repatriation: Medical flights or an extended stay because you are unfit to fly are rarely covered without a specialized rider.
Why take the risk for such cover at such a competitive price. You are paying alot for your surgery

Easy to sign up

Had a gr8 experience with your company, nothing was 2 much hassle, iam not computer friendly but lady who dealt with my claim was fantastic, helped me all the way & fast pay out , highly recommended this company,

Easy to take out a policy and paid a claim fast

An excellent Medical Travel Insurance Company.

I had a disaster in Turkey this June and i am so glad i took Insurance with Medical Travel Sheild.

I had to go back only last week and let me tell you they covered my return flights, my hotel and my food.

Claiming was so easy and simple to, the staff Laura and Maureen were so helpful and helped me with everything along the way.
I think i was starting to drive them mad with all my questions but even if i was they did not mention it.

Thank you so much Medical Travel Sheild and especially to Laura and Maureen, there a credit to you x

Well what can i say unfortunately i have had to claim twice, after needing surgery after my accident while in antalya, then having to return unexpectedly, the claim was dealt with efficiently and superbly but a lady called maureen who is a credit to this company can not recommend to highly exceptional from start to finish. ten stars .

The only reason I have given 3 stars is because it was easy to get but as I didn’t need to use the insurance I couldn’t say how well they are at dealing with a claim

Unfortunately I had to make a claim after a medical complication. In a distressed state I called their NGS Operations team who are the first point of contact when an emergency arises. They were empathetic in reassuring me I was covered and explained the process. I was calmed and impressed by their guidance.
However, it was after I safely returned to the UK and my file was passed to the Claims dept. that was not so impressive. My Claims Handler, Maureen did not seem familiar with the policy as she managed to under calculate my claim twice, even deducting for an excess to a clause with NIL excess. In another clause I misunderstood the terms and unknowlingly under claimed. Maureen did not correct me. Fortunately I tried calling her on the number in her email signature. It was answered by Sales who told me Claims do not have a number and I can't speak to anyone there and that communication with them is via email only. (So why give a Claims number?) I asked their Sales rep. to verify what I believed I could claim.
My claim entitlement was actually twice what Maureen had initially stated.
Even after the rightful amount was agreed I was underpaid and a second payment had to be made for the shortfall.
I wasn't going to write this review as I am just grateful my traumatic ordeal is over and I did eventually receive my claim. But then I thought it might be helpful to others who have to go through this process.
Check your policy clauses carefully. Do your own calculations.