Medinetminds Avis 

This company is totally unprofessional and simply not fit for purpose. Avoid at all costs. They have consistently issued me with an assessment report with an incorrect name (first name AND surname) to me, together with blatantly incorrect and inaccurate medical details about my medical history. This is appalling. These documents form part of my medical record and should be wholly accurate. If I had not checked, they would have contained significantly erroneous information. It is a basic requirement to get the patient name and medical history correct. This is woeful poor practice.

Not only that, my experience with the clinicians has been consistently poor. Clinicians consistently calling me by an incorrect name (surely Anna is not that difficult to get right), with accents so strong it is impossible to understand them, and becomes embarrassing to keep asking them to repeat the question, as well as repeatedly using idioms and phrases that have a different meaning in the UK, and affect the nuance and meaning of the discussion.

I kept being given incorrect information which has elongated the timescales, and they just WILL NOT reply to emails. I am STILL waiting for my titration appointment, and have emailed 4 times with a complaint about my name on the report. No one will answer. Avoid at all costs. A totally unprofessional organisation.

If I could give it 0 stars I would. I have already been diagnosed with ADHD in another country, but the UK can't accept that diagnosis to prescribe meds. I have severe mental health issues within the time of PMDD, due to this they have discharged me at the last hurdle. So they get paid for seeing me from the NHS but have actually done nothing to help me. I now have to go back to the back of the waiting list and wait to see a non virtual assessment team. Please note, due to this being a virtual team all working from their homes, who knows who can hear you, they are unable to assess sever mental health issues.

Would prefer to give zero stars. Misinformation from the offset and then radio silence. Complaint due to be escalated. Just a horrible waste of months.

I’ve had a positive experience with this service as a Right to Choose patient. Assessment A gave me plenty of useful questions to think about, and Assessment B complemented this really well.
There was an issue with my original Assessment B appointment, as nobody joined the appointment and I did not receive a response from the admin team when I tried to contact them. However, this was eventually resolved and a new appointment was arranged. The doctor who completed my Assessment B was very professional, thorough and made me feel that my experiences were being taken seriously.
As a woman in my late 20s who has lived with ADHD and possible autism-related difficulties for most of my life, I had been masking quite a lot and was anxious about whether my experiences would be recognised. However, throughout the assessment itself I felt listened to, understood and treated with respect.
Receiving an ADHD diagnosis has been incredibly important for me, as it has helped me make sense of difficulties I have experienced for many years and will hopefully allow me to access the right support going forward.
Despite the initial difficulty around the Assessment B appointment, I’m very grateful for the thoughtful and professional way my assessment was ultimately carried out and would recommend the service.

I chose them as my Right to Choose provider when they were still called Health Harmonie Minds. They did diagnose me, and have been prescribing the meds I would like to try, but I've never remotely had the feeling that they care about my wellbeing. During any appointments I've felt like the doctor wasn't really listening to me, and their whole admin system seems to be a shambles.

Diagnosed under NHS Right to Choose on June 17th. Medinet Minds is now withholding my written report, claiming care is paused, and has sent automated emails trying to get me to drop off the NHS list to pay them privately for an assessment. Shocking clinical governance and zero continuity of care.

AVOID!

Do not care about patient safety

Been trying to get an extension on some medication for 2 weeks while I go on holiday. What should be a simple yes, no, or you have to do this turned into 'we'll look into it' or 'we will contact you as soon as possible'

When I'm taking a medication that has some really annoying withdrawal effects I would like to be treated with respect or at least be informed. Multiple emails which they seem to only answer the easiest question and just ignore the other one. And phone calls with those with thick accents. I have autism and this company specialises in Autism and ADHD, we are notorious for not being able to understand those with thick accents. The number of times I had to say 'sorry what did you say?' or 'could you please repeat that?' made me feel like a terrible person.

Even my pharmacy called them up because they were confused by their text messages. And somehow they got information that I was never told.

Honestly, just don't. If you're desperate for a diagnosis, then the waiting times I had were quite short, but It's not worth the blatant disrespect in my opinion. Now I'm going on holiday while having withdrawal effects.

Assessor fell asleep mid video call. They didn’t appear to care and continued to sit there with their eyeballs rolling in their head, head falling over etc.
When I said I didnt understand a question they said “ok” and moved on, no attempt at explaining, they seemed so bored. It was obvious that they didn’t see me as a person who deserves professionalism, they just saw maximum social awkwardness/delay with no carer/other adult present and took advantage. I became overwhelmed and got tearful, they offered no comfort, sat in silence and then they moved onto next question. They didn’t listen to my answers, they didn’t have to listen as they had made up their mind within minutes, they went on the first assessors notes which stated my “diagnosis was obvious as my traits were very strong. They were not experienced enough to be delivering life changing diagnosis. Their “observations” were rehearsed and not related to the meeting we were in. This company is going to misdiagnose a lot of people, no amount of changing names is stopping it. Health harmonie, medinet, whatever, I am appalled.

Rebranded this week - previously Health Harmonie Minds

I've been with Health Harmonie Minds (HH MINDS) since March 2026 after moving from a private provider onto shared care. I chose HH MINDS because they had one of the shortest waiting times. My mum joined shortly after me and, unfortunately, both of us have experienced ongoing problems.
One issue is a lack of consistency in the appointment process. Patients are expected to receive appointment notifications by text, along with reminders to submit blood pressure readings beforehand. On numerous occasions, I've received a blood pressure reminder without having an appointment scheduled, meaning I've had to chase the service myself to find out what is happening.
My main concern, however, is that I do not feel listened to, to a potentially dangerous degree.
I have been taking the same medication since before joining HH MINDS and have repeatedly explained that I do not feel it is helping. My ADHD symptoms have affected my ability to function day to day, contributed to a very low mood, and almost resulted in me failing my first year at university. Each time I have raised concerns, I have largely been told that medication is "not a silver bullet".
After my mood deteriorated significantly, I stopped taking the medication altogether in June. On 10 July, after once again receiving a blood pressure reminder without an appointment, I emailed HH MINDS explaining that I had no appointment booked, had stopped taking my medication, was struggling with university and daily life, and was experiencing an increasingly low mood. The email was acknowledged through the automated response, but I never received a personal reply. Instead, I simply received a text confirming an appointment.
That appointment took place on 14 July. During it, I explained in detail that I had been off medication for almost a month, that I was struggling significantly, and that I wanted to discuss changing medication rather than continuing with a treatment that I did not feel was working. While the practitioner was polite, I left feeling that my concerns had not been addressed. I was advised to try a different brand of the same medication and was prescribed a dose equivalent to the one I had previously been taking, despite having been off medication for nearly a month. I had understood that after a significant break, medication would normally be restarted at a lower dose and gradually increased, so this decision concerned me.
This left me feeling as though either I had not been listened to, or that the seriousness of my concerns had not been recognised. I was upset after the appointment but did not feel confident enough at the time to challenge the decision.
On 15 July, I emailed again, setting out in detail how much I was struggling and reiterating my concerns about both my medication and my deteriorating mood. Once again, I received only the automated acknowledgement. At the time of writing, 21 July 2026, I am still waiting for a response.
What I find most concerning is not that treatment decisions differ from my expectations, but the lack of communication and responsiveness when a patient reports that they have stopped taking their medication and are experiencing a worsening low mood. I would expect concerns of this nature to be acknowledged and responded to in a timely, professional, and compassionate manner.